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August 2023 by Melanie B.
Bought a 2021 Subaru cross trek NEW that gave me nothing but problems and hunter Subaru refused to fix it. I had to bring it in multiple times and nothing would get done. Horrible service advisors that don't care to actually take care of the car. Would not recommend service with this dealership. Looks fancy but has the rudest and careless workers there
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June 2023 by Jim M.
Worse auto service experience of my life! All the previous horror stories are correct. It's too much to detail without Woody Allen's editorial staff or something. Basically, a broken sunroof was not a simple fix. We're talking just the glass, not a roll-over that crushed the entire car top. Parts were ordered, insurance estimates were lost in the three feet between the service supervisor and the service manager's desks. Calls were never returned in a timely manner. Bottom line; three WEEKS and price adjustment from $2900 to $2100 due to authorized used parts not being used as directed. Since I didn't need gas, a free oil change was done and we have coupons for several car washes. That will be the ONLY time I ever go near the place again. I had trouble buying the car there; trouble getting an air-bag recall accomplished; then THIS little waltz through car service HELL!
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March 2023 by Mimi P.
I stopped in one afternoon. I want to buy a new car. Admittedly, I did not make an appointment. Wasn't sure I needed one? I walked in. No greeting. No one. Nothing. No sales personnel milling about. I was surprised at the lack of anything. I realize times have changed but it hasn't been that long when you walk into a dealership to at least be welcomed. Sheesh. There are other dealers nearby. I hope my experience at Hunter is the exception and not the rule.
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March 2023 by Justin R.
I have procrastinated on writing this until today where I found a couple more issues that Hunter missed on my car while they had it for 8 months. Randy Hunter himself that he was my primary source of contact while going through this. I ended up getting ignored by the owner himself. Hunter is far from the hometown promise. They very much over promise, and under deliver.I dropped my car off at the collision center on January 20, 2022 and didn't receive my car until October 01, 2022. My repair was extensive work, but the lack of attention to detail is what has lead to this poor review.If I could leave no stars I would, the only star there is for Jhon the service advisor who was extremely helpful in getting my car somewhat done. I have always worked for local businesses and like to support local businesses. This is one business I recommend steering clear of.
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February 2023 by Alanarose P.
After months of looking for a Crosstrek in my budget and planning out a trip to Asheville to look at a few (it was a 3:30 hour drive from my college). I made the long trip, to come up what I thought would be empty handed, my last attempted to look at cars was to call Hunter Subaru about a 15 minute drive south, so I gave them a call and was told that they has 2 cars that may be out of my budget but was assured that they would be worth looking at. So I went to the dealership and was met by some super nice staff, My sales person was Jordan C. Who was able to get the price down to something I could afford and helped with everything along the way. I went on my trip to view cars with the intention of getting a 2015 or 2016 Crosstrek, but in the end I now have a 2017 Crosstrek Premium. The car was not ready for me to take home the day I viewed it, so Hunter Subaru and their staff scheduled to have drivers meet me with the car at the Tennessee Kentucky border. This process went super smooth and saved me a lot of stress. The drivers were also amazing and kind. It was such a relief to work with people that genuinely cared and wanted to send me home with a safe and reliable vehicle. Hunter Subaru is definitely worth your time and wants whats best for the customer!
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November 2022 by Barry V.
Update on my experience at Hunter Subaru and why they are no longer my service provider. I've use Hunter for quite awhile now and even though I know a dealer will be more than independent auto maintenance places I liked going to a dealer because they should know the cars they sell more than someone else. Well it was time for an oil change so I made an appointment and took it in. One of my tire air sensors went bad and I was going to have them change it for a new one. Before I went in for service I checked on the cost of air sensors for my Outback. They ranged from $35 to $50.00 for a set of 4. To change one of these sensors involves removing the tire, breaking the bead, take out old sensor and replace with new sensor, and fill and remount tire. Well when the service rep came back with a price on the new sensor I was quoted ( for 1 sensor) $120.00 and another $120.00 for Labor, total $240.00. This is ridiculous 4 sensors only cost $50.00 or less and the change out is nothing. I asked if I changed all four would it be $960.00, four times as much as doing one. The rep looked me in the eye and said yep. Those four 24k gold sensors cost more than a complete new set of tires. I felt I was getting price gouged and especially being a longtime customer I felt this was way out of line. Hunter Subaru will no longer be my service provider.
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August 2022 by Michaela A.
My partner and I took our Subaru in to have the battery replaced a few months ago and that went fine no problems, but before they told us the total and what time we could come pick it back up - they kept trying to sell us on stuff that we didn't need. After declining multiple times, they continued pushing it on us. We decided to give them one more chance when our car needed an oil change and the low beam bulbs replaced. They weren't transparent over the phone, but instead sent a link about what repairs can be done. The link showed a bill of $1000, for stuff we didn't ask for! My partner had to call again and reiterate that we only wanted an oil change and the bulbs replaced. They took all day on the car to top it all off. Will not be coming back.
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June 2022 by Lisa M.
Recently lost the only key I had to my Subaru. I contacted their service department and was given 3 different answers. After towing my vehicle to Hunter Subaru I was given a cost of $1600 instead of the $275 I was quoted. The receptionists on the phone are very nice, but the service department and management were very rude. Do your research and find options at other businesses in the Asheville area.
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June 2021 by Jason M.
I bought a car here. No major issues. A couple of things made the whole thing imperfect, but I decided to buy from these guys instead of Prestige Subaru up the road.
