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June 2023 by A J.
Went in for the first time today. What a nice bank! The teller was incredibly helpful, and handled my business courteously and professionally.
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May 2023 by Shades & Lamps of Fletcher
Everyone’s very pleasant and helpful. Couldn’t recommend more!
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December 2022 by Dallas Robertson
Went in about getting house loans(first time buyer) and they were very helpful and sent us to Darrell about getting a credit card to help start our credit. Almost Want to leave wells fargo and start banking here.
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June 2022 by Brenda Cooke
The branch manager, Lori Longcoy, at the Fletcher NC location is simply wonderful. So caring, and will go out of her way to help you out of a difficult situation. Highly re on end.
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May 2022 by Kenneth & Carolyn Dupee
There is no way to contact the local branch! You can set up an "appointment " to receive a call from them, but although I got multiple alerts about the appointment I received no call. Their hours are M-F 9-5 when most people are working and can't make it in. Why not make it easy to actually talk to someone?
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May 2022 by Michael Silcock
I came into the branch office about a vehicle payment issue and from the start I was treated well and professional I thank you guys for the respect you showed and keep up the great work
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June 2021 by Kayla Gordon
Best RV Rates in Town! So easy to work with!
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February 2021 by Stephen L.
Normally I rave about all things UFCU. Not today as the did not enforce the mask mandate when 2 customers walked in. Since we were both at a teller station they were closer than 6 ft. Very disappointing UFCU
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November 2020 by Chris Harpe
Linda Prescott is as nice and helpful as they come. Best lender in Asheville I've worked with
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October 2020 by Betty Henn
Great staff. Always available for your questions and needs. Good rates and accounts with available locations close to do. business. Online easy to use.
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October 2020 by Sean Sullivan
I have been in business 25 years and never received service like this. All of the staff at UFCU have helped us grow our business and streamline our personal finances. I can’t say enough good things about anyone you meet from the local branches to the Corporate directors, this credit union is here to partner with us!
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September 2020 by Timothy Hudson
If you have any other choice other than UFCU, seriously consider it. I have received more personal and competent service from much larger banks such as USAA, Navy Federal Credit Union and Capital One than from UFCU. Consistent lack of internal communication (left hand doesn't know what the right hand is doing), very poor customer communication, and numerous delays in service due to basic lack of organization and planning. COVID can't be to blame for all of their woes. During the same time frame I conducted numerous other banking transactions with 3 other banks and none of them had issues like UFCU.
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September 2020 by Jackee Clodio`
I love this branch, all are SO helpful and kind, Meredith rocks!
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September 2020 by Timothy H.
I am a recent UFCU member since Jan 2020 and it has been the worst banking experience in 30 years. It may seem counterintuitive, but I have received much more satisfying service and timely communication from larger banks than UFCU. I have owned and sold six homes in the past and have never experienced such poor service. Just the internal communication alone is unacceptable (one department saying they are unaware while another department is communicating differently). I have heard at least 5 times current employees "blame" other parts of the credit union rather than own and fix the problem. I actually said to an UFCU employee after they stated the problem was "they", that they WERE they. "They" is your company.
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August 2020 by Kelly Loveland
Friendly and efficient service is the norm at this location. The institution offers all the necessary options for a complete financial solution!
