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August 2019 by John M.
There are several reviews submitted years ago on Yelp that were highly critical of at least one person associated with this business. Because our experience with other sales associates at Grindstaff's was so different, it seems only fair to take this opportunity to laud their professionalism. Initially, we inquired about the number/manufacturers of executive office chairs this business had on the sales floor. This telephone conversation made us aware of nine chairs immediately available for viewing. We asked the person (La Verna) if she would sit in those chairs and report back to us about her preference(s). She did that immediately and confirmed two or three of these chairs were very comfortable and might be desirable choices for us. With that advance information, we took the two-hour trip to Forest City to evaluate the chairs ourselves. The one chair we had initially inquired about turned out to be a winner. Two other chairs, just as La Verna suggested, were good choices, too. We purchased our initial preference--a rich-looking, high quality leather chair. While there, we discovered a unique mirror. Another associate (Sonja) assisted us by providing measurements and answering questions. The mirror was added to our purchase. We expect both to be delivered with white-glove service in less than two weeks. We will update this review only if that does not occur. Our overall experience to date is highly favorable with two very professional sales associates. Furthermore, we did receive additional price markdowns as both of these items were included in their August sales promotions. This review is written by an individual with no connection to this business. No special accommodations not accorded to all customers were offered or requested.
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July 2019 by Haissam Rahal
Bought a $5000 3 pcs leather set through Costco. Had problems with quality from day one. The fixed what they can at the time. 2 years later, springs in the sofa collapsing, leather in the loveseat is fading and peeling.
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May 2018 by G J.
FRAUD ALERT!! Tammy McCracken, presents reduced price, then requires cashiers check or bank transfer. Grindstaff Furniture You will never reach her on the phone or via internet again after they have your money. If you get any fraction of your order, it will be many, many long painful months later. No different than typical internet fraud from Indonesia. It's repulsive knowing they prey on hard working Americans. And I mean Tammy McCracken 's Grindstaff. A pathological liar, glib and unconscionably thieving. The other reviews are correct. Your fingers will bleed from dialing the phone. No one will let you speak to her after your money is gone. Feel free to call and ask why she rips off elderly shoppers. 828-245-0567 Message me if you want more details. I can help.
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May 2018 by J. Zahara P.
FRAUD ALERT!! Tammy McCracken, presents reduced price, then requires cashiers check or bank transfer. You will never reach her on the phone or via internet again after they have your money. If you get any fraction of your order, it will be many, many long painful months later. No different than typical internet fraud from Indonesia. It's repulsive knowing they prey on hard working Americans. And I mean Tammy McCracken 's Grindstaff. A pathological liar, glib and unconscionably thieving. The other reviews are correct. Your fingers will bleed from dialing the phone. No one will let you speak to her after your money is gone. Feel free to call and ask why she rips off elderly shoppers. 828-245-4263 Message me if you want more details.