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December 2023 by Denise Martin (Niecey)
I took my father for respite care to give me a 5 day break and the staff were so nice and sweet they were very helpful and made my father feel at home this would be the place to recommend people to for there loved ones I’m seeing a lot bad reviews about this hospice place but what I experienced with my father staying there was a very good one .
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October 2023 by Christina Rhoads
Their are so Kind and Welcoming ?
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July 2023 by Penny Sullivan
The nurses and staff both coming to my dear friend’s home and at the Forest City hospice house are incredible.They kept up on my friend’s needs, communication was excellent, were friendly and compassionate.I can’t express how thankful I am that he passed in a pleasant atmosphere being so well taking care of.Thank you all!
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June 2023 by Gizmo Greene
My papaw charles died here last year and they never called to tell me ??
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February 2023 by Champagne Carl
Horrible place. I brought my friend in because he was declining fast. Within the first week he never saw a nurse once at my home. Second he got better so I picked him up on 1/24/23 and he had a skin tear on his arm and a stage 2 DQ on his bottom. Was never told about either until I got him home. He was there for 2.5 days. Also, he is a fall risk. I begged for a bed alarm and the cnas and nurse refused!!! They all said to ask his future nurse! This place is a joke. I will be reporting them and I took pictures for proof!! I used to work for hospice back home. This place is horrible. Horrible attitudes towards his family in front of myself and others! I will be getting a copy of his ADL sheets and skin reports tomorrow morning.
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February 2023 by Carla Payne
No communication between the staff. Poor response times. The call center made us wait almost 5 hours for the nurse with one dose of medication remaining. I was yelled at by Amy at the Call Center then yelled at by the person answering the phone at the In patient facility. No report was given to Lisa on call nurse for the weekend. The nursing supervisor was also unaware of our family members status. CNAs did not come. Staff arrived late. After our loved passed they sent a Travel nurse to pronounce and she destroyed an entire bottle of medication that was not the patients. Rachel admitted she done it. I dug the depends out of trash and took picture proof as well- even after Wanda confirmed with Rachel that she had done it the CO Ms Susan Chapman refused to help us today because it’s Sunday and they have to “review “ before they can fax me a statement of what the nurse admitted to doing. (They are busy covering their bottom) DO NOT USE THIS Hospice!!! The did not bring peace! They brought chaos and confusion! Do not use this organization that makes millions off poor service!!!! BEWARE! If you’ve experienced the same treatment- please step forward! This place needs shut down! Reach out and call and report!!! Very sad and incredibly disappointing. If I could rate a negative number it would no be low enough. You guys should be totally ashamed of yourselves. May God have mercy on you all.
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February 2019 by Elizabeth Smith
All of the staff at this hospice treated my entire family with so much care and compassion that I would LOVE to re-unite with them to have some form of celebration for their help in the most stressful time for us. I can't remember their names now because my mother and grandmother passed away in 2006. I highly recommend it to anyone who needs their help!
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February 2019 by Jennifer Callahan
My grandmother passed away 7 days ago. The night before, I had a pillowcase made for her with my daughter's artwork on it. This facility PROMISED me they would hold this package until I arrived from Florida (ttoday). They sent this package back to the company that made it abd now I have no idea where it is. They took a devastating situation and threw the cherry on top for me! This was going to go in her casket at tomorrow's memorial. Clearly not at this point. They've been disgusting to deal with since the moment I called on the day of her passing!!
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February 2018 by M Williams
Most staff acked rude. Not all. Doctors seemed clueless. Most nurses was out of touch with patients. No calls or contact with family. Number was on table. She was going to come out in a week alive, but died in there care. I will always feel they killed her. They told me how to make it quick ( her life ) to end it. I couldn't. This is my mom. They said this place would help to regulate her meds and Diet. Gave her sweets and salty food's. She was a diabetic with high blood. I will always hate the fact she went there. I will always love you Mom and hate that I will feel this guilt forever. Merry Christmas.
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February 2018 by Jennifer Jackson
I have experienced Hospice on both sides, as an employee and as a patients family. I give them an A+++ on both sides.
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February 2018 by Robert Jolley
This place is for your last days my mother was there before she died but they took real good care of her so I have nothing to say bad about this place that's why I rate them 5 stars
