-
February 2024 by Weston Bell
Highly recommended. Got a "BACK BREAK LIGHT MALFUNCTION " warning on display. Started by calling auto zone, they didn't even ask about model and claimed they didn't know what bulb might work , or maybe whole light assembly might have to be replaced. Then , onto calling BMW dealership, claimed whole light mount had to be replaced, quoted $450 to $500. Called one more local place, he said they would have to run diagnostic (which is $150 to plug into an ODB and tell us EXACTLY WHAT THE DISPLAY ALREADY SAID, and would not order such an "expensive part" (which ended up being a $10 pack of bulbs. Finally I got in touch with an honest and knowledgeable place of business, on a Saturday afternoon nonetheless, they quoted $300, but then called me back and said manager would knock it down to $150. They ordered the bulb, ask me what time would be good for me on Sunday , 1:00 appointment. Arrived, they got them switched out, knocked it down to $78 and just ask if I wouldn't mind filling out a survey they emailed me on their customer service. (took 2 minutes). They are knowledgeable, honest, AND DO NOT PRICE GOUGE like the previous places of business mentioned above. 10 stars if it would let me !
-
February 2024 by melissa blackwell
They quickly changed out my brake light at a reasonable price.
-
February 2024 by Sthrn
Very polite, professional, and informative without being "sales oriented"..and above expected service every time! Could not recommend a better place to get your maintenance needs taken care of!
-
February 2024 by Mason Fitch
Great place always does it right the first time .
-
February 2024 by Charlotte Lattimore
I go to NTB for all of my vehicle needs. They are always professional and helpful. Highly recommend to anyone local or out of town.
-
February 2024 by Amber Keeter
Very helpful service from Tim
-
February 2024 by Chris Alexander
Excellent service today . And they don't charge for patching a tire which is Great to !!!!
-
February 2024 by Dan Terri McNeil
Mason, Tim and Jeff were all great. Good local tire company to do business with. Will be back...
-
February 2024 by Lori Murphy
Helpful and knowledgeable service!
-
February 2024 by Tim Murphy
Always quick to help out in a tire emergency. Such nice people!!
-
February 2024 by Lee Brooks
This location is a poor representative for the NTB brand. They markup products over the price advertised, then they apply a discount that makes it look like they gave you a deal. If you complain they start saying it's taxes. I know better called them on was able to break it down in front of them showed them where the total was $40 too high. They kept arguing so I left never to return and warn others not to visit.
-
February 2024 by Ashley Beason
Always gets me in fast and Tim goes above and beyond with customer service.
-
February 2024 by Nicole Shaffer
The guys here are always so nice. The manager is a female which is a change from what you usually see. They're all very welcoming and take good care of my car while it's here.
-
February 2024 by Billy Simmons
Great experience, it wasn't a long wait, Great service, and very informative. Thanks it was the best experience I've had.
-
February 2024 by meme notyou
I used to love coming here because the employees were niice. they would very politely check your air and your tires but now I pull up no one comes out. I just pulled up just now when they were normally close on Sunday and they were not busy so I called and he says everybody's on break and there's nobody to check my air but that I was welcome to do it myself. yes I know they have a self check and I am a little scared to.check my own tires that I had tired blow up in my face one time but other than me what about the elderly you can't check their tires or do a self-service check why are you been offer it if you don't gladly provide it .there's got this there normally he's really nice and does it for me no problem he's very kind very nice and from another store I might add because everybody at this store that I've encounter thus far has been rude but he's one from another store that I used to visit. he's always very kind and polite it has no problem checking my tires maybe the rest of the employee should take some notes from him and try a little more customer service attitude rather than just answering a phone.
