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January 2024 by Tasha M.
Ashley furniture is a joke. Ive called, left several reviews!. I need a manager to reach out asap!!! 1. I initially was told they did not know when my furniture would be delivered AFTER I purchased it right before Thanksgiving. It ended up being delivered by the most unprofessional men Ive ever encountered while conducting business, who smudged and dirtied our furniture after REFUSING gloves that my husband offered since our furniture was very light! There were red smudges which the said was from their dirty blanket!! Other smudges from their dirty hands! Ashley offered to have someone come out to replace fabric in a couple weeks! We didn't have a couple weeks as we ordered furniture for our out of town Thanksgiving guests. They then offered a check if we would clean the furniture. We agreed... and patiently waited for our check. This was Nov 2023! We are now at Jan 2024 and no check or no call!!! I call them and they tell me the person I spoke with in Nov was not authorized to issue/offer check!! She was rube and short, btw!! I then asked for manager, who answered like she was asleep!! I 200% beleive she was napping. Very unprofessional, blah, no customer service at all. She told me she would have my check processed, but she did not know when. I asked her if I could speak to someone who could tell me when I would receive my check, SHE TOLD ME NO, that she was the corporate manager and that there was NO ONE ELSE AT ASHLEY FURNITURE THAT i could speak to thats why they sent me to a corporate manager. She told me the conversation was recorded so I didnt need to speak with anyone else, since she promised to call me the next day with updates on when I'll receive my check. Guess what?!! THE CORPORATE MANAGER AT ASHLEY NEVER CALLED ME BACK. This was 4 days ago!!!! I need someone to send my check. I need to speak with a real manger and I will be filing as many complaints as I possibly can!!
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December 2023 by Cassie Bauer
I went into your store to purchase furniture for my new home. Nathalia was there and super helpful in helping me pick out each piece. She followed up and made sure the delivery process went smoothly. I would recommend this store for your furniture needs as well as Nathalia.
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November 2023 by Patrice Martin
Our rep was Laura Scott, and she did a wonderful job. She was very knowledgeable of all the different brands of mattresses, sizes and feel of each one. Thank you Ashely’s for having such a person that greeted us when we walk in and stayed with us all the way through the purchase of our mattress, protector and pillow. Thank you again, we would come back again and invite others.
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November 2023 by V S
The sales team here is wonderful. Shopping for furniture is stressful. Especially during a black Friday sales event. We have been to this location a few times and always received excellent help.Unfortunately corporate Ashley really screwed up the advertising for the current sales event. It caused a huge issue that while resolved at the store level, it could have been 100% completely avoided. We almost left store canceling our purchase altogether.My advice to corporate, if there is a Reduced price OR a extended finance option....and you can only get one or the other...then put that on EVERY tag that has a markdown. And put it in the fine print. Just because on ONE FLYER you put "or" doesn't mean you can get away with it.Again, shoutout to the sales team for keeping cool, walking away when needed, and re-engaging when appropriate.Ashley Furniture I've had over the years have all lasted over 12 years. While my Badcock furniture have only lasted 8 on average.
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November 2023 by April Gaster
Had a great experience. Will was the sales manager that helped get us fixed up with a new couch and loveseat. Everyone was very helpful. Delivery and setup was quick and flawless. Very pleased.
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September 2023 by Say ray
My experience with Ashley has always been positive. I’ve been buying from Ashley for years. My most recent transaction was done with Nicole and she was amazing. She did not disappoint. She was very attentive but not overpowering. She let me know she was there while letting me browse on my own. When I did choose the furniture which included a living room set and an adjustable bed, she was there to explain the bed. I would totally ask for Nicole when going into Ashley for my future needs
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September 2023 by Rebecca Frantz
We went in to purchase a new bed frame and mattress. Nicole was very helpful and showed us the different options they had that met our requirements and explained everything thoroughly. The store was clean and organized. We ended up making the purchase for what we were looking for there. Overall we are very pleased with our experience there.
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September 2023 by Eric Fox
Working with Carolina Reyes for the last couple of hours has been a pleasure. She was very knowledgeable about the items and helped us find the best prices for the pieces. I 100% recommend her for anyone looking to design and layout their dream home.
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September 2023 by Anonymous Anonymous
I went and spent $1200 on my son's bedroom furniture the first I call to acquire different types of furniture the lady on the phone was very short and rude I'll try to have Aconversation with her and she hung up the phone on me I tried to call back and you hear on the background I'm not here. I spoke to the service manager she was awesome I will give her a 6 star rating if I could. The furniture is a little bit overpriced for being particle board. Even with the attitude the first lady gave me they could not give me a discount for my inconvenience it was all about the money. But again The store manager she was awesome too find what I was looking for. I got a call from the corporate office They said they wanted to contact me. They said it was going to reach out to give me a call never got the call back.
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September 2023 by Dianne Olive
Laura Scott was our salesperson. She was wonderful. She helped us pick out the perfect furniture for our new home. After leaving we found another piece and she was able to have it added to our order. She was very friendly, knowledgeable and a pleasure to work with. Will definitely be going back for our future needs!
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August 2023 by Janice Crocker
I went to Ashley looking a double loveseat recliner. Laura Scott greeted us when we went in. Very friendly and helpful. I explained what I was looking and was taken to look. I was never pressured or felt pushed to buy anything. I was able to look and make my own choice without feeling forced/pressured. I will be going back when I need more furniture.
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August 2023 by Sinaí Avalos Beltrán
I loved the customer service here at Ashley’s! BJ was super sweet and friendly. I think I would give him a 10/10 recommendation because I think that he provided a friendly-environment and he was also very informing. He was respectful and he always came to check on us. Me and my family were very satisfied with his help today. We left the store with new furniture today!
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July 2023 by Tracy Tant
We had a great experience at Ashley Furniture with Carolina. She listened to what we wanted and helped us find the perfect living room furniture to fit our needs. Carolina was friendly, patient and very hospitable.
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July 2023 by Jerry Harris
We had a great experience shopping here for a new sectional. Natalia was a great saleswoman and gave us space to look at all the different options. She wasn't pushy and was very patient with all our questions. The manager was also very welcoming and was very helpful with improving our shopping experience. We'll definitely be back for future needs.
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July 2023 by Gigi D.
Had another really great experience here with Laura. She listens, remembered me from my other purchases and really pays attention to the look I'm creating. I appreciate her help and expertise.
