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February 2024 by Michelle Barley
Megan & Luciano went above and beyond for me. Both very friendly and knowledgeable. Would highly recommend.
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February 2024 by D Ray
The service is ok, but buy online as going in the store is a waste of time. I need to upgrade my phone, researched Cricket phones and found one I could live with. Went to the store, told him the phone and to activate it, it was twice the price of the phone. I asked him to break it down for me, and he said it was a $75 activation fee!! What!?! Everything I had read before going in said there would be a $25 activation fee. I felt like I was being ripped off. No thank you. Thinking of transferring my number to another carrier.
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February 2024 by Alvin Land
Megan was a very great help. I would recommend this store to everyone.
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November 2023 by Warfather1964
I'm giving them 6 stars. I had just the worst time with mint mobile and trying to get a phone operating. It was an absolute nightmare, don't go there. But that is another story. To remedy the situation I went back to my old friends at cricket. I was greeted immediately by Megan and said she would help me as soon as which she did. She was genuinely friendly and courteous. She explained clearly how all the deals worked. I got a new and much better phone for free. I got a plan where I get more data and pay less than I did before. She also gave me a discount on a hard case and tempered glass. I could not tell you that I've ever had a better customer experience then I did hear. Thank you Megan for all your help.
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October 2023 by Ernie Schetzel
Always a pleasure at Franklin store to work with Megan.she is very thero in any problem I present. ty Megan
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August 2023 by Christal Caldwell
I want to say I love Megan that works at the Franklin store she is the best thank u I love working with her.
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July 2023 by Nicholas Hurstfield
I'd give 2.5 if it would let me. However it won't and I don't round up. Especially in this case.The store front and lobby are nice. Clean. And inviting. And usually you get greeted. However a certain employee seems to not really give a darn. Especially right before closing.Now the phones are priced to still be just out of reach for most consumers. And they don't really offer incentives unless you port in. But for your valued customers, darn near full price. And the phone selection and quality are sub par.The service has seemed to tank over the last couple years. The 5G isn't worth it. 4GLTE works better and provides stable data. But that's to be expected when you are an MVNO carrier buying AT&T tower usage. Rightfully, we'd have sub par signal as well.The calls and texts are about standard.Now back to the store location. This review is specific for one reason. When a customer comes in with an issue they are faced with, you the cricket professional should address the issue. Instead of sitting on your laurels andleaving me standing there in awkward silence. Closing or not, assist the customer or get into a career field that doesn't require so much customer interaction.The store could get better employees or properly train them.All in all a sub-par wireless service with sub par phones, sub par signal and sub par customer service thus far.
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July 2023 by Cindy Vannoy
We had an awesome experience today with Meghan. She was so helpful & knowledgeable! Would totally go back if she were working!
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July 2023 by Nicholas Derouchie
I'd give 2.5 if it would let me. However it won't and I don't round up. Especially in this case.The store front and lobby are nice. Clean. And inviting. And usually you get greeted. However a certain employee seems to not really give a darn. Especially right before closing.Now the phones are priced to still be just out of reach for most consumers. And they don't really offer incentives unless you port in. But for your valued customers, darn near full price. And the phone selection and quality are sub par.The service has seemed to tank over the last couple years. The 5G isn't worth it. 4GLTE works better and provides stable data. But that's to be expected when you are an MVNO carrier buying AT&T tower usage. Rightfully, we'd have sub par signal as well.The calls and texts are about standard.Now back to the store location. This review is specific for one reason. When a customer comes in with an issue they are faced with, you the cricket professional should address the issue. Instead of sitting on your laurels andleaving me standing there in awkward silence. Closing or not, assist the customer or get into a career field that doesn't require so much customer interaction.The store could get better employees or properly train them.All in all a sub-par wireless service with sub par phones, sub par signal and sub par customer service thus far.
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May 2023 by R Sanders
Customer service was amazing!Very helpful staff. I was able to get the phone I wanted at a reasonable amount.
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May 2023 by Michael McConnell
I came in because my phone was acting up and Luciano did a wonderful job fixing it up.
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April 2023 by Freda West
When I started using cricket 2 years or so ago i always Dealt with Megan she was wonderful but over the last few months I didn't see her and the customer service has gone way downhill to the point where I switched companies
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March 2023 by A F
Number listed here goes straight to voicemail. Be nice to actually get someone at the store on the line during your business hours. Incognito customer service
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December 2022 by mi dia
I do not recommend this phone company at all they only have one way for you to make your payment for free without charging you any extra fees and that is through their automated system and 99.99% of the time it does not work so you have to get in with the representative and then they charge you an extra $5 I was set up for auto pay had the money in my account every month and had to call them every month to get them to take the money because it said it wouldn't go through they could never fix the problem it's the only place I ever had problems with my card this company is useless and they're just scamming people out of their money
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July 2022 by Chad Boniface
Got our cell phones here. Good experience. However, also bought a karaoke machine. It didn't work properly. Unfortunately they didn't tell me that they wouldn't take it back. Paid cash, so out nearly $90. Zizo wouldn't either (manufacture). Poor business practice.
