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January 2023 by T P (syotos.tp)
Friendly sales people. Easy to talk to no pressure. Diana is super respectful and friendly
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December 2022 by T P
Friendly sales people. Easy to talk to no pressure. Diana is super respectful and friendly
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May 2022 by Stephanie Ault
We have always had great experiences with Duvall in Franklin, but recently put $1000 down and the first car we had was having issues, so we decided to switch to a Jeep. There was a loud ticking coming from the engine and we had it looked at by their mechanics. They said that the engine was fine. Aside from the engine noise, there were other noises that were NOT normal. They have put both vehicles back on the lot and refuse to put us in something different unless we put another $1000 down. They have lost our business and they have clearly lost their passion for helping those in our community that can't buy a car from a big dealership.
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June 2021 by revive inc
Not the greatest customer service if your looking to purchase a vehicle thru Duvall of Franklin. In our experience we were promised the hold of a vehicle until Monday (due to it being a Saturday and no banks being open) we had expressed that we definitely wanted to purchase the said vehicle and were told it would be held for us, only than to find out after we had aquried the funds to purchase said vehicle (on Monday) that it was now being held for someone else because they had put money down on it. Which we would have done the same if they would have told us that. If I were you I'd just go else where very shady place to deal with.
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November 2019 by Teresa Balcom
Was wonderful
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November 2019 by Teresa Payne Conard
Have had 4 cars through them and tjey allwàys do me right
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October 2019 by Sandra Booker
They don't have a very good selection of vehicles. Although they will work with you on a down payment, I've been told that they don't tolerate late payments. Be cautious
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June 2019 by B Outdoors
Great service
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May 2019 by Amanda Christine
Don't be stupid like I was. I bought a car from them on March 12. After being without a vehicle for a year, I was too excited & didn't fully inspect the vehicle. After signing all the papers, I went straight from there to lunch with my mom & she asked me if I noticed the dent on the passenger rear fender. I hadn't noticed it but was too afraid to go back because I didn't want to spend another day without a vehicle. I also thought it was just cosmetic. When I went to pick up my tag from the office, my fiancé mentioned it to the lady who works there & she said I must have hit something because her daughter drives the same type of car and she would have noticed it. I haven't hit anything. I'm a very careful & attentive driver. Over time I started noticing my wheel was making a weird noise so I took it to Berry's Auto Shop downtown & was informed that I have a bent wheel bearing and it's likely been that way for a few months & probably happened at the same time as the cosmetic damage as it's right above the wheel with the issue. I've had the car less than 2 months. I will have to come out of pocket to fix an issue that I didn't cause and was actually unsafe of Duvall to even sell without fixing it. I really thought this dealership cared about people as they were highly recommended & have great reviews- turns out they're just con artists. Karma is real & they'll get what they deserve, but I feel it's my obligation to warn other unsuspecting potential customers that they are nothing more than wolves in sheep's clothing.
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May 2019 by Amber Jones
Really easy going, friendly people. Very helpful and knowledgeable. Good milage at affordable rates.
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February 2019 by Laurel Stiwinter
Very kind customer service
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January 2019 by Olsa Queen
got my SUV there love it Dana is the best
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December 2018 by Trish McCollum
Went from Devon in Clayton Georgia to Franklin North Carolina picked up a journey and came back to Duvall's and Clayton Georgia help was very good and polite checked everything I needed to check on the vehicle and they even put car on lift. We're very helpful got a used vehicle.
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December 2018 by Ray Messer
Good place to buy a car I have bought 3 from there
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October 2018 by Jackie Sedman
Great place to buy a car. Friendly staff and great prices!
