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November 2023 by George Osburn
Works great for me. Never had a problem here yet.
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June 2023 by Sharon Gregory
The Franklin, NC branch downtown never anwer their phones. I have to call my old branch in Sylva, NC for any problems and they answer on the first try. Not to mention you closed the closes branch we had off of Franklin Plaza. Now we have to rely on the only two ATMs that half the time are out of order. We need an ATM in the south western part of Franklin near Otto, NC. Could you please make this happen?? I have had to use an ATM which is very convenient to me near the Ruby theater. However, they charge $2.00 and then First Citizens charges $2.50. I always thought this was a good bank but now I have my doubts.
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May 2023 by Greg Welch
5 tellers, 3 on inside, 3 people at windows, 3 people waiting, 15 min to get 2 min of service...
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March 2023 by Pat Wilson
Can I give zero stars??? I tried calling the bank because I didn't get tax forms. They are so automated it took me a good five minutes to actually talk to a person. When I finally got through the telephone connection was horrible and I ended getting cut off about two minutes into the inquiry. This place is horrible and I'm taking my two IRAs to Nantahala!
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January 2021 by Dixie B.
The people in this bank are friendly as soon as you walk in the door. You get the personal touch that so many are missing nowadays. We were greeted quickly, and served by an energetic, thoughtful and friendly lady just as quickly. We knew immediately that we wanted to bank with First Citizens. We are even considering moving some of our accounts from other institutions.
