-
April 2024 by WILLY BEHAN
Professional, friendly, knowledgeable, and explained everything!
Had a sensor to computer issue.
Took vehicle to a repair shop, they replaced a part/sensor but problem reoccurred.
Was told to take vehicle to the dealership.
In and out of dealership three times, problem still occurs.
At New Life I explained what the vehicle was doing and the previous attempts at repair.
David & Tyler listened intently.
Tyler suggested a recommendation to get a baseline from the computer..
Tyler explained thoroughly and I agreed.
The next day Tyler called and explained what the results were and made a recommendation and estimated cost on repair.
Tyler kept me informed on when the part arrived.
After repair Tyler kept me informed by explaining how the test drive, computer results, and further troubleshooting went.
I will say I was extremely happy with the process, results of repair, and communication involved.
As in all businesses "employees with their knowledge, attitude, and communication skills make the difference"!
-
February 2024 by frank grasso
Honesty and fair prices is all I ask for and life automotive delivered on both...they have an insurance program for the customers parts and labor..i believe labor is incl...thats an added bonus..esp if ur traveling. Third party towing is available thru them...not sure if they add a fee or just add the towing price to bill...mine seemed high for a nine mile tow but that's the towing company..perhaps ask first.....thanks to all at life auto...everyone was nice and helpful...would recommend them for all service and preventative maintenance on ur vehicles..
-
February 2024 by Grant Bowles
Highly recommend. Knowledgeable, fast, and fair!
-
February 2024 by Thomas Dunn
Me and my wife up here visiting our friends we are from SC my A/C has not worked for several Months the mechanic that works on my truck back home said I had a leak under my dash.thanks for New Life Automotive for helping me out there was no leaks inside the dash it was all leaking from the engine .I wish we would have New Life Automatic back home because I would use them all the time Thanks David for helping me A/C working great
-
February 2024 by Dakota Cook
Fast and knowledgeable.All questions were answered professionally and mechanics were able to complete the job 48 hours earlier than expected. Would highly recommend and will seek there services if needed in the future.
-
January 2024 by Zack k
I'm happy with my service. They are good people.
-
January 2024 by Mike Hoagland
I've never been there until my van was making a noise in the front end and thought I would give them a try and I'm glad I did . They was Abel to look at it that day so I left it with them. They called me couple hours later with an estimate to fix it and they could have it done that day. I told them to fix it . I would recommend them to anyone . Very friendly staff it's my repair shop from now on.THANKS GUYS GREAT JOB!!
-
January 2024 by Mandy Orr
They look professional but they charge way too much and they do not fix your car like they say they will. I had put my car in for repair and I was still having issues. They made it worse again by sabatoging my car’s engine to intentionally misfire when I asked them to fix the steering and whatever was causing everything to become loose when driving to and from work. I know because they were asking me a series of questions each time I went in to have my car serviced. They did it on purpose. I would never take my car back there again. And I advise you to do the same, do not take your car there to be repaired. They will also lie on you about any damages related to an accident claim.
-
December 2023 by Michael Kopp
Five Stars all around. These guys are professionals. I would recommend them to anyone.
-
December 2023 by M J A
We rated a 4 because it was our First time. My auto mechanic is getting to old, so changes are on the way. We were impressed an will keep using them for tune-ups! We're really impressed with the TECHNET warranty! Keep up the good work, I'll give a 5 star!
-
December 2023 by dawson hambright
Volkswagens are a tricky beast, and I'm very picky about who I allow to look at my car let alone work on it. Time and time again they do not cease to go above and beyond in any situation. Highly recomend, they are the only place I will goto for vehicle maintenance. Professional, dedicated and diligent.
-
December 2023 by Kelly Edwards
Get a second opinion!!!! I did and it saved me 100 percent of my money. These guys told me I needed 4 new rotors(said rotors are warped), which seemed odd to need all four at the same time and also 4new pads. Over 1,000 dollars in charges. Not feeling good about it, I went to the mechanic I usually use but cheated on this time bc I was in a hurry to fix what turns out to be just a noise. A wild goose chase type of noise.My mechanic actually called me in to personally show me the rotors which have zero groves, zero pits. So to be clear, I did not need a single service they were recommendeding. Obviously New life tried to get me!!I'm absolutely disgusted that they would try taking my very hard earned money like this. Shame on you!!!
-
September 2023 by Jean Ryan
We had an excellent experience with New Life Automotive! Very professional office, shop and personnel. They kept in constant communication with us and sent pictures as well. We did not feel pressured at any time and appreciated their honest opinions about what needed to be repaired.Thank you very much Tyler and all of your crew!
-
September 2023 by Yvette Ramirez
This is not a sponsored review.I am solely posting this review in regards to the immense gratitude that I and my family have for Rick, Laura, and Tyler Watchorn. Just recently my youngest brother passed away unexpectedly. My other little brother has not worked very long for this family, and yet they did not hesitate to bring us all together on their expense. I do not know this family personally, yet their character during this horrendous tragedy speaks wonders. Considering the circumstances at hand, this family has not only made a huge impact on our lives, but will forever be cherished in our hearts. We are eternally grateful. My only hope in posting this review, is to help others see what exceptionally wonderful individuals you are choosing and trusting with your vehicle.
-
August 2023 by Carolina C.
They will rip off your money in 4 seconds! I know Franklin is a town, but c'mon you can do better. I would have taken my car to another shop if I knew how they were. I should have read all the reviews here in the first place, because the ones in Google seem to be paid or made from family/friends. I'm telling you, they might "know" about cars, yet they are extremely expensive and the guy also has an attitude. It's ridiculous how much they'll charge for the initial diagnostic. Thank God I'm going to a city again, because this town's shops are awful.
