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November 2023 by Kolby Brooks
DO NOT TAKE YOUR VEHICLE TO RIDGECREST AUTOMOTIVE.I took my truck to get serviced for two problems, it was grinding when taking a RH turn. Also, it would shake if you hit a hole a certain way; however, this was uncommon. After I dropped it off, they called and told me what they thought it needed. The list included upper and lower control arms for both sides, a wheel bearing, ball joints, a sway bar end link, and an alignment. I asked what it would cost, his said his estimate was $1,925. I told him to go ahead and fix it, to which he asked if I also wanted him to go ahead and order me some tires. I declined seeing as I was already paying almost $2,000 at one time. The next day they called me and told me to come get it, my balance was $2,000.88. The only thing I liked about Ridgecrest was they did give me a cash discount. I could not get my truck at the time so I just got the keys. As soon as I picked my truck up that night, I knew something was not correct. I was making a rattling sound like something was loose. It was not making this sound when I dropped it off. They left a bolt loose on one of the control arms, which I found as soon as I crawled under it. They never fixed the grinding either. I dropped it off the next Monday and told them what they had done. They went over everything and done another alignment, because I knew it wasn't in alignment if the passenger side had slack in it. They also tried to find the grinding again, which they thought they had fixed with the wheel bearing. Once they had "fixed" it this time, it done the exact same thing, nothing changed! It still sounded like something is loose and rattling. I took it back again, and had the owner ride with me to show him the sound it was making and to show him the grinding it was doing. He agreed and said something didn't sound right and that he would take another look at it. Today I got a call, and they said it needed tie rod ends and ANOTHER ALIGNMENT which was going to be around $580. They also said they did not know what the grinding was.IN SHORT, I dropped the truck off with two problems and left with two problems and 2000 dollars less. I do not recommend taking your vehicle here.Service: Steering & suspension repair
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October 2023 by Kolby B.
DO NOT TAKE YOUR VEHICLE TO RIDGECREST AUTOMOTIVE.I took my truck to get serviced for two problems, it was grinding when taking a RH turn. Also, it would shake if you hit a hole a certain way; however, this was uncommon. After I dropped it off, they called and told me what they thought it needed. The list included upper and lower control arms for both sides, a wheel bearing, ball joints, a sway bar end link, and an alignment. I asked what it would cost, his said his estimate was $1,925. I told him to go ahead and fix it, to which he asked if I also wanted him to go ahead and order me some tires. I declined seeing as I was already paying almost $2,000 at one time. The next day they called me and told me to come get it, my balance was $2,000.88. The only thing I liked about Ridgecrest was they did give me a cash discount. I could not get my truck at the time so I just got the keys. As soon as I picked my truck up that night, I knew something was not correct. I was making a rattling sound like something was loose. It was not making this sound when I dropped it off. They left a bolt loose on one of the control arms, which I found as soon as I crawled under it. They never fixed the grinding either. I dropped it off the next Monday and told them what they had done. They went over everything and done another alignment, because I knew it wasn't in alignment if the passenger side had slack in it. They also tried to find the grinding again, which they thought they had fixed with the wheel bearing. Once they had "fixed" it this time, it done the exact same thing, nothing changed! It still sounded like something is loose and rattling. I took it back again, and had the owner ride with me to show him the sound it was making and to show him the grinding it was doing. He agreed and said something didn't sound right and that he would take another look at it. Today I got a call, and they said it needed tie rod ends and ANOTHER ALIGNMENT which was going to be around $580. They also said they did not know what the grinding was.IN SHORT, I dropped the truck off with two problems and left with two problems and 2000 dollars less. I do not recommend taking your vehicle here.
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September 2023 by Shane Shutt
The environment is is friendly it's like a big old family in there there not out to steal all your money but they have to make money also. There very professional I dropped my truck off had it back with in 12 hours dropped my magnum off and had it back by MondayServices: Transmission
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September 2023 by Diane Wildermuth
I have been using Ridgecrest as my primary vehicle service center for years. They are thorough, professional, friendly and their prices are very good.
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June 2023 by Dorie L.
We called made an appointment to have front brakes fixed on a 2004 Ford Escape. Yes we said front brakes. They charged 130 bucks to drive it around parking lot only to say, you need brakes. They replaced everything with brand new parts, charged a core charge and we all know how that works. They keep the core charge when they returned the used parts. In the end they did all four wheels and charged over 1400.00. parts where not more than 300.00 plus they pulled the core charge game. Convently they found a broken vacuum line said to bring it back next day they would fix that. 90.00 for a black vacuum line? While paying that bill the girl burning Mike said oh you forgot to pay for the new calipers yesterday. Did I mention he had a GA tag in his car? Pretty sure that had a lot to do with this ripoff.
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February 2023 by KJ Fozel
Very friendly, honest, and timely. They didn't replace parts that didn't need to be replaced. Had they done that, I would not have known .
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February 2023 by Jeanne Henshaw
I have AAA and when my car wouldn't start it was towed to Ridgecrest and they installed a new alternator and battery. Three weeks later my car was making a strange noise when the steering wheel was turned and the steering wheel vibrated. Again I called AAA and was towed to Ridgecrest. They put in a new pressure switch and pigtail. I got my car back the same day. ?great mechanics and such nice people. I would recommend Ridgecrest to anyone. Very happy all the way around.Service: Steering & suspension repair
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October 2022 by Tawana Valentine
Zeus and his staffing have been taking care of my cars for years. They are trustworthy, reliable, and knowledgeable. When an issue arises beyond their scope, they recommend and link us to service providers who seem to exhibit the same values.
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August 2022 by Len Fipps
Outstanding gentleman checked my vehicle for sa problem I was having found everything to be ok great to find someone like this when u are 6 hours from home service like this is refreshing in today's worldService: Auto engine diagnostic
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April 2022 by Buck Miller
I grew up as a 50's hot rodder and as such I do a lot of my own repairs, however when it comes to a major problem I always depend on Zeus. I have known him since moving to Franklin 19 years ago and find him to be honest, knowledgeable and professional and recommend him highly.Service: Engine repair
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January 2022 by Bobby spentzos
They are an amazing group of people at Ridgecrest Automotive. They are very fair and professional. Great mechanics and facility that shows how much they care about putting out the best work for the community.
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December 2021 by david girskis
Was very satisfied with the repair they did. I'm
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October 2021 by Robin Martin
They always get me in when I need help. Truly a great place personable and the mechanic even talk to me about my vehicle. If you'd ever have a problem what's your vehicle go see Zeus who is the owner. I will never take my vehicle anywhere else again.
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September 2021 by Joe Collins
This is a Full Service Garage and Towing Service in the Community of Savanna between Dillsboro and Franklin, NC. A friend/ Student at Western Carolina University in Cullowhee had her car towed in and repaired much less than the local Dealership would cost. I plan on using them for the next time I have a problem with our car.
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July 2021 by Doug Ashe
They got me in and out in no time even though they was booked up, when I told them I had Dr's appointments and this was my only way to get there
