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June 2025 by Tony Overbey
Robert was very professional.
He performed a wonderful job.
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May 2025 by Joy Watson
Robert did a wonderful job on my bathroom remodel. He did his best to make sure everything was perfect and that I was satisfied. I love my new bathroom and will recommend your services to everyone. Thank you!
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April 2025 by Eryn Ishler
Robert and Brian did an absolutely incredible job with my tub to shower everything ended up being beyond my expectations.
Both were very polite and professional.
Dennis Ishler
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April 2025 by LaWanda Zimmerman
Robert Griffin came to convert our tub/shower into a walk in shower. He called on the first day to tell us when exactly he would be arriving. After protection mats were in place on the floors he began working taking out the old one piece tub/shower and getting it ready for the city inspector to come and check off his work the next day. Robert came when he said he would, answered all of our questions and left everything clean and neat. This is the first time we have ever had work done without there being something that went wrong. Two days and we now have a wonderful walk in shower that is custom just for us, exactly what we wanted and sold by Bath Fitters. It was an amazing experience that I have absolutely no regrets whatsoever in choosing!
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April 2025 by Michele Harling
Bath Fitter definitely backs their product! 17 years ago, we got a walk-in shower put in and it was needing some help with the old adhesives. Robert and Brian came and evaluated our shower and within just a few days came out and completely redid the shower. A brand new base, brand new walls and everything is shiny and looks like a tile inset shower. Robert and Brian were friendly, they were fast, and they were the best to work with. I would recommend them 100% of the time.
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March 2025 by Darragh Davis
Everything was straight-forward. The guys came when they were supposed and they finished on time. They asked me to come look at the progress of their work so that I was informed about the process.
And Nate and Brian were very professional and polite.
All in all, the project went very well.
Thanks!
Darragh Davis
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February 2025 by Scott Wallace
Bath Fitter did a fantastic job with my shower. Robert and Brian were excellent. They were here on time, fast, friendly and professional. A job well done. Bath Fitter stood behind their warranty without any questions and did what had to be done. I would definitely recommend them for any bathroom replacement. Thank you again Robert and Brian.
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February 2025 by Deborah Hart-Serafini
Robert and Brian worked really hard and the bathtub is perfect! I’ve had this Bathfitters tub for ten years and it cracked. Because of the warranty they came out and replaced it for free! Love how it looks
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July 2024 by Heather Driver
Very happy with their service! Robert fixed my parents shower door and we were pleased with his work and professionalism.
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July 2024 by glenn miura
Robert did an awesome job, he was highly skilled and professional
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May 2024 by vicki holmes n family
Contract signed 28 Oct. Work still not satisfactorily completed. Before this glass was installed the wrong glass was installed ,I wasn't home because they called day of to come install and I had appts so a friend stayed at my home. She didn't know what we were having done so she thought that's what we wanted. They then 3 weeks later install this. My husband was there for it but didn't notice the top and was told the bottom wouldn't leak because of the plastic lip on the bottom. There are HUGE gaps and it leaks water onto our floor. Our bathroom renovation has been on hold since this began because new flooring will not go in just to be ruined. #14:your contract states all work must be completed in 90 days. It's been more than 90 days. Anyone reading this please do due diligence! We will be using someone else to replace the glass and Bath Fitter don't you dare send us a bill,I know y'all won't call because y'all never do until weeks later. The deposit we paid is more than enough for what work you did do correctly! Their are no provisions to protect the consumer if something goes wrong such as our issue. It was not my duty nor anyone in my household to ensure the right glass was put in the first time. The glass company was told clear glass and that's what they did. We are not grifters as you have implied via BBB,but the job done isn't worth what was quoted due to length of time and mistakes,as well as phone calls never being returned. That is why we visited the Garner store,to have someone talk with us. And that is when the following took place. ➡️ Your previous manager spoke with my husband about discounting because of all of this.⬅️? From Nov til now is a loooong time for a shower install by industry standards,even with the wrong glass being installed. ???? UPDATE shower doors were installed 2 weeks ago. 7 months and not once did we deny them entry into our home to do the work. $500 discount IF I agree to not tell truthfully of my experience. If we don't agree to gag ourselves the $500 is off the table. Almost like blackmail. Photos are included in this review. Which their attorneys Vennlawgroup calls defaming. Still waiting on Mike to do final inspection which is required by Fayetteville where I live. Buyer Beware. I'm not on the contract so I can speak freely. 7 months for a job that shouldn't have taken that long. And $500 is the best they can do. I contacted 5 on your side about this matter. At this point we want their product removed. Rusty Chris Cole Vennlawgroup come get your come remove your $10000 shower. Way to go treating people especially a veteran like this. Enjoy your freedom to handle business in a SHEISTY way.
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May 2024 by Debbie Johnson
We wanted to update our out dated shower and we chose bath fitter for the job. So glad that we did! They did and amazing job! James who performed the work was amazing! It was storming outside and he continued to complete the job despite the obstacle. The finished product looks great and we are truly enjoying our new shower. Would highly recommend bath fitter for your shower/tub renovation.
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March 2024 by S Jacobsson
We had a similar experience as previous reviewer. Signed contract with Bath Fitter in November. They were more expensive than other estimates we received but they guaranteed that the job could be done is a few days for our mother, who was having mobility issues and needed a walk in tub, with least disruption. When installers finally showed up they installed the incorrect bath fixtures as well as grip handles, wrong finish. They also did not install shower doors. They came back again and installed the correct fixtures, still no shower doors. Installers came the following week and installed the incorrect doors. We ordered clear glass, because it was in stock, and they installed frosted, patterned glass. At this point we couldn’t reach anyone at Bath Fitter, neither the sales rep nor anyone at the office. No answer at location and could not get a return called. We were able to get in contact with the Branch Manager who got the correct doors installed. Two months later we were still waiting for the inspection. Branch Manger negotiated, and we accepted a final adjustment to this nightmare of a job and were waiting for the inspection before we paid. Branch Manager left or quit and Bath Fitter came at us for more money, while we were still waiting for final inspection from the town which Bath Fitter dropped the ball on. Bath Fitter refused to accept negotiated settlement, said their branch manager was no longer with company. So we negotiated again, and paid them with a discount to end the nightmare and get this behind us. We had to contact the city and schedule inspection ourselves. Bath Fitter and their “controller” refused to give us an invoice until we agreed to not “slander” or speak about our experience. We have emails an documentation of experience.
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March 2024 by Ben Weast
Due to the impact of a thunder storm related wind sheer, our home was severely damaged by falling trees late summer, 2023. As the restoration of our home was nearing completion, we discovered a crack in the tub basin and loosened end panel of our Bath Fitter shower lining. We contracted BathFitter and after discussing our situation they honored the life time warranty that came with the original installation from 2010 and completed a "redo" March 6 - 7. Brian, the technician, was easy to work with. He was professional, skilled, and took time to explain the process throughout. He responded warmly to any questions asked. After a 14 year interval, our second experience with Bath Fitter was even better than the first! Thank you BathFitter!
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January 2024 by Joseph Waters
The final product was great, but getting it done was a nightmare.
