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January 2024 by Anna BlahBlah
If one has to deal with insurance and repaira to a car, CARSTAR made the process so easy with text updates and calls. The staff is super friendly! My car looks great and very impressed with the experience all around. Thank you!
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January 2024 by Cyndi “Buck” Johnson
Everybody in there was so friendly. They did Fabulous work on my Jeep. I would recommend them highly.I'll be back if anything ever happens. Thanks for all the good work you did for me.?
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January 2024 by Jamie Melville
Got me in for an inspection right after New Years, a week before they were thinking when I first called right before the holiday. Spent only a few minutes waiting for the inspection and my quote with the insurance company was handled quickly.
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January 2024 by Tabitha R.
Staff was very professional and informative. Ryan walked me out at the end of the repair and answered all my questions. Would highly recommend this shop to anyone and will be back again if needed!!
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December 2023 by Ashley Shaw
My car is complete and they did a great job. I would just like for the policies to be improved and the communication. I like to be proactive so I would call on a weekly basis to ask the progress of my car and for an estimated completion date. They could never tell me exactly how much time was left. They didn’t even call the day before to say we are projecting for your car to be complete tomorrow. They called me the day of (A Monday at 2:30pm to be exact) to tell me my car is done. They eagerly let me know that needed to pick it up prior to closing at 5pm or I could possibly get charged by the rental company. I explained that I don’t get off work until 5:30. The guy then explained that I could do an after hour pick up in which they would leave my keys inside of my unlocked car. Neither option seemed like a favorable one for me. But I guess I didn’t have a choice. People should have at least 24 hours to come pick up their car.
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December 2023 by Dawn Kiessling
Wonderful experience! My vehicle was repaired quickly and looks and drives great! There was a miscommunication regarding closing time the Friday before Christmas. Ms. Jerri stayed until I arrived so I could pick up my car —very much appreciated!!! Also, it was so convenient when Cliff offered the service to leave my Enterprise rental car at the location and they would see that Enterprise picked up the rental. Very impressed with my entire experience!!
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December 2023 by Jennifer Kelly
We had two of our cars at the shop at the same time one with a deer accident and the other with a fender bender. They kept in contact with us on the status of both cars. Staff was great and the work was done beautifully you would never know that there was any damage done to both cars paint matched beautifully as well . Also job was done in a short period of time. I Would highly recommend this place to anyone in need of auto body repairs.
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November 2023 by Larry Herman
Overall it was good. My only complaint is your automated system that told me my car would be ready by 12/11. I picked it up today 11/22. This really needs to be fixed. Otherwise car looks great and no other complaints.
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November 2023 by Lamone Hodges
Had a Awesome experience. Fast, professional. Went above and beyond to make the experience easy for the customer, offering to assist with dealing with insurance and rental car companies. Very informative and patient with me along the process. I really appreciate it. "
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November 2023 by Martha Worley
CarStar customer service was amazing. You would never know a deer had decided to charge my car, taking off my driver side mirror. They replaced the mirror, smoothed out the dents and made all the scratches disappear. The repairs and paint job are perfect!They kept me informed as they progressed with the repairs and they were so helpful working with the insurance company and car rental, making the drop off and pick up a breeze!I give them an A++ for top-notch, quality customer service!
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October 2023 by Lisa McCoy
My car repair was completed in 3 weeks. I expected it to be longer due to extensive damage. What a surprise to have it ready ahead of schedule. I loved the 2x week updates also! Such good customer service and super nice employees! They even returned my rental car which was one less thing I had to worry about.Service: Body & Trim
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August 2023 by Tony
They did an excellent job on our GMC Acadia. They were very friendly and very professional. The vehicle looks brand new and we couldn’t be happier. We both highly recommend them.Services: Tires
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July 2023 by Debra Williams
My experience at CARSTAR was pleasant and Wonderful. The convenience of the knowing the status of the work being done, the customer service was pleasant. The final product was done and I was ver satisfied.Service: Painting
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July 2023 by Larissa Via
Awesome service! Really made you feel confident that your car was in the hands of the best professionals in the business for car repair. Took the time needed to answer all our questions and made the process as seamless as possible. I wouldn't consider going anywhere else after this experience. Thank you for your professionalism and reliability!
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June 2023 by Veronica Duncan
My car had major hail damage. I heard this shop has THE BEST PDR guy around. Look, I grew up the daughter of a career body & paint man. I know what quality bodywork looks like. They worked magic! Did I mention the pristine cleaning job?!!I drove over an hour one way to have it repaired at this shop. Yes. I-40 rush hour. I’d do it again!Service: Body & Trim
