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January 2024 by Iwatch Security
Great company to work with, highly recommended!
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June 2023 by Lovin' life
I want to thank all of the staff at Coats. Especially Leah and Amy.They were professional and knowledgable since the day I walked into their shop.When I got my car back, I never would have known anything was damaged on the car!I will surely use their services again and feel blessed to have had such kind folks helping me with all of my issues.Great shop!Services: Painting
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February 2023 by Daphne Renner
I would like to take a moment to mention Rusty particularly! He has kept us routinely updated and made sure that we understood every step in the repairing process of my vehicle. He treats his clients as if they were his own family and was completely honest each step in the repair process. We couldn’t be any happier. Thank you Rusty!!!!Services: Body & Trim
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February 2023 by Z
Wonderful experience. Came here after our Volvo was rear ended. This is a Volvo certified collision center. Everything went very smooth from insurance, car rental pick up and drop off on site, to the repair itself. Very pleased with the final product. Looks great!Services: Body & Trim
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February 2023 by Eliza Bryant
Hit a deer and the front right side was damaged headlight bumper could not even open the passenger side door. Amy and the team at Coats were Great !! Everyone was professional and knowledgeable. Will use them if any damage event happens again?Services: Electrical
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January 2023 by hascumar13 Mac (MacMac)
Deer jumped on my car back and I thought it was a little dent. When got home saw it was more than just "a little dent": there were more damage to the passenger side, tire, bomper! Called our car insurance and right the way started the process to get my car back to normal. After doing research around and checking with prior clients, we decided to go to Coats Auto Body in Garner. Rusty and his team were really good! We are very impressed on how my car looks now. You would never know the deer hit our car!! They had our car for a couple of weeks due to shortage of some items needed for the repair, which was really annoying, but definitely we were happy with the turn out!
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January 2023 by M Douglas
Took my 2021 Maxima to this place to get an estimate for minor damage done to my car. Everyone was at first so nice and smiles full of Christmas cheer and all that good stuff right. I advised them that I was going to pay out of pocket initially, pending the amount of estimate. We'll, I received the estimate, and it was way more than I had expected because they said it included underlying electronic repairs which was would be needed regardless. So I presented the estimate to my insurance company and they advised me that the repair amount did not add up to them based on the there repair means, they stated that Coates was charging me $800 more for unnecessary electronic repairs and made liaison with there an repair shop within their network whom agreed that the repairs would be less than what Coates has written, and the electronic work had no affect to the damage. Yes, I felt cheated by Coates repair attempt to charge me for unnecessary work, I advised the lady at Coates and advised the difference in price and BOOM what'd you know, she hung up on me and never called me back, be very astute when dealing with this company, I will never refer anyone to this company!
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January 2023 by Aye Bai
Worst experience I’ve ever had … customer service was awful with the exception that the owner was the nicest person there … got a bunch of under the tree employees working there …. Took my car there for minor damage firstly they bled the insurance damage my car and would not acknowledge it… royal push around after I collected my car it wasn’t driving the way it should returned to shop and they said it was my tires … immediately changed my tires same noise … so I drove straight to the dealer for a second opinion car was test driven and checked upon by Toyota’s master technician. Who said it was wheel bearing that was damaged due to the accident … returned to the shop and was told by Rusty( under tree technician) who said to get documentation of what Toyota found on paper which I did … they said they will work with what Toyota said thus toyota did say there willing to explain how the wheel bearing and hub could’ve been damage … but yet they still telling the insurance that the damage was not related to the accident but yet the whole front of the car was dismantled with removal of engine … also I supplied a part and had to purchase another part they said they couldn’t locate but yet I was able to order part right on Amazon in there parking lot which arrived a day later … take note I was not even refunded for the parts I supplied but I didn’t need it … they could take it and send Rusty to further Schooling… it’s a good thing the insurance company will call Toyota to confirm damage … stay away from this shop … my bumper is out of place worst than when I took in for the damage …made sure I made it clear to my insurance company if there satisfied with what Toyota says I don’t want my car to be fixed by COATS at that point I’ll prefer to fix my car myself … I will continue to never recommend this company to anyone … there’s always a saying stick to what you know … I’m not a review person but this is the only satisfaction. Warranted … staying out of trouble a promise I made …Service: Body & Trim
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January 2023 by Will Mcclain
Took my 2015 malibu to get Worked on. Got it back Friday......... lawrd have mercy Coats did a great Number on my Vehicle
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November 2022 by Robbie-Denise Monahan
Rusty at Coats Auto Body in Garner provided exceptionally professional & honest service and customer support when analyzing damage to the right front fender of our 2019 Honda Civic. His advice concerning the needed repair was was absolutely spot-on.Once again, we sincerely appreciate your knowledge, professionalism and honesty – thank you Rusty!Service: Body & Trim
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October 2022 by Sonya Dwyer
Excellent customer service! My vehicle was in an accident and needed repair. Coats worked with me to make the process as easy as possible. The estimate was accurate, there were no hidden surprises, the timeline was explained and achieved, and they communicated with me throughout the process. I will recommend them to my friends and family.Service: Body & Trim
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October 2022 by Brandon Cassel
Just got my car back from Coats auto body and I have to say I'm very impressed with service and customer care I was provided from these awesome people. Communicated any changes during the process and set actuate expectations of when the work would be done. I havnt really dealt with many accidents and had no idea about the process but the staff at Coats treated me like I was part of the family and did a great job explaining the process. I refuse to use any other collision service in the triangle from now on!
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October 2022 by Kevin Phillips
Had to use their service once again. Had a small issue with customer service, however, management addressed the issue with no hesitation. Coats will continue to get my business! First class all the way!Service: Body & Trim
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August 2022 by Wayne Williams
Rusty did a great job explaining my options writing up an estimate and buffing out a scuff in the door.Service: Body & Trim
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August 2022 by 1 Tom Pace
Our Subaru was totaled by State Farm after a very thorough going over by Rusty. We are grateful for his expertise and the professionalism shown by Coats.Service: Body & Trim
