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May 2023 by M M.
Very unhelpful staff. Even though the Covid emergency ended on May 11, 2023. Medicare will still pay for COVID-19 test when ordered by a doctor. Following this instruction, my doctor order two home test kits for me. Even though I can see the prescription in my chart at WakeMed, this CVS pharmacy refused to provide the tests because "it is not in our system." I have no idea what that means. I am going to contact Medicare on this matter.
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December 2022 by Celia V.
Went in to get the take home covid tests, as my daughter tested positive so we need to test the rest of the family. Insurance is supposed to cover buying the tests. However they said it would take them a day or two to process the insurance claim, even though they had full shelves of the tests. So I went across the street to Walgreens who processed my insurance and gave me the tests in 10 minutes. Way to help fight a pandemic, where timely testing is crucial, CVS!
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December 2021 by Debbie F.
Poor customer service. The pharmacy will not pick up the phone when you call them. The person who is taking the store manager calls hang up on you to not deal with the problems. Never, ever see such incompetence. My doctor ordered a script for me on 10/3/2021 and it was not filled until 10/6/2021. I was never notified that it was sitting there. I did not need the script at that time, so I was unaware that it was sitting there filled. I started getting low on the medication when I checked the app to see what I needed to have filled. It stated that my script had been filled and sitting there. So unprofessional. How is this place even in business. They deserve no stars. It is that bad.
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October 2021 by Heather B.
They won't answer the phone!!!! Ever!!!!I have been trying to get my prescriptions transferred to another pharmacy because this one is so terrible and they won't answer the phone, ever!!!! This place needs some help!
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October 2021 by Jiyoung S.
This is one of the closest CVS near home, so I usually get my prescription and small pharmacy items at this location. My overall experience at this location is fairy average. I've had visited better and cleaner CVS locations than this location before. However, it's pretty conveniently located in the corner of Aversboro Road and Timber Drive. The inside feels slightly unorganized, but you can pretty much find everything you need here. I actually LOVE their self checkout stations because sometimes I don't want to interact with anyone when I'm buying something at CVS. Pharmacy section can be slow at times, but I usually have a good experience with the staff there. This location is much more convenient than the ones inside Target (there are 2 off on Timber Drive), so this will continue to be my go-to CVS :)
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September 2021 by Tamra S.
The store manager today (I wish I remembered her name) went above and beyond to help me get my prescription when I couldn't come in the store due to my daughter having Covid and the drive thru was closed as they are short staffed.
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March 2021 by Carol S.
I had a great experience with everyone I dealt with as a new customer. People were pleasant, informative and helpful as I got a prescription filled. I forgot to ask for the ez open top, but I went back by the next day and they were happy to change them. It is now on my record so I won't have to remember to ask next time.
