-
November 2023 by David Greenwald
Positive experience with Tobey. Very attentive, polite and a good personality. We appreciate it!
-
November 2023 by Danny T. Batten
The salesperson was very friendly and knowledgeable. She walked us through the several different types of mattresses patiently allowing us to spend time on each one. When we decided what we wanted she helped us get the best price. A fine example of a great salesperson
-
November 2023 by Stephanie Olive
We have had a great experience with Mattress Firm. We have purchased 2 beds here . We are extremely happy with our tempurpedic. The sales associates are knowledgeable and helpful with getting you the mattress that's right for you.
-
November 2023 by Karen Roberts
Gayle is AMAZING!!! She was very knowledgeable, patient and answered ALL of my questions. I felt very comfortable with my purchases.
-
September 2023 by C B Cullison
Gayle was very professional but more importantly, friendly and informative. She have excellent suggestions. Not deciding for me but giving her honest experience based knowledge and recommendations to help me choose. She was fabulous! Process was simple and brought my purchase home. I love it.
-
September 2023 by Cameron Simmons
Leon (Sales Manager) provided us a more than stellar experience when working with my wife and I today. The opportunity to try each mattress for comfort was beneficial. We settled on a Stearns & Foster mattress at a great sales price.
-
August 2023 by Jexsilenny McKenzie
Amazing customer service at this location. David was super helpful and knowledgeable and I can’t wait to experience better sleep with my new mattress. Dave and Mike were also great!
-
August 2023 by gregory galloway
Gayle was extremely informative and friendly. She took the time to help us select the right mattress for us. I will definitely shop here again when I need my next mattress.
-
August 2023 by Fuller Family
Leon was very attentive, patient and listened to our long list of desires in a new mattress. Other staff was helpful and friendly. We will be repeat customers.
-
July 2023 by Keith Gray
It was a pleasure working with Leon Cooper to pick out a mattress for me and my wife. He was very patient and understanding. I selected a better one than I initially wanted. We are very happy,
-
July 2023 by Zed
I tried buying from Mattress Firm online. The experience was horrible. I went into the store and Gayle took care of the online issues, and sold me a mattress. A few months later I went back in to exchange the mattress. Gayle took care of everything. No hassles. I highly recommend this store.
-
July 2023 by Jack Field
MattressFirm offers a good variety of selections, experienced assistance in making selection, cost, check-out and delivery options were reasonable and efficient. Very positive experience.
-
June 2023 by Celeste Mukoyama
So I have to update my review only on the issue of the mattress. I bought the sterns and Foster hybrid because I was told it was good for people who have hip problems. It's helped some with my hip problems what it has not done is help with my lower back problems, It is killing my lower back literally can hardly get up in the middle of the night to go to the bathroom. So that being said if you're looking for something if you're a side sleeper and you have hip problems this might work for you. But be prepared to possibly have horrible back issues. Have bought a few mattress from the store in Apex. Always been satisfied. Went to white oak this time because I moved and was amazed at service that Gayle provided. Not only is she very experienced and knowledgeable but probably one of the nicest people I have ever met. Unfortunately I had a glitch which was my fault but I went back there the next morning and Gayle and Leon 100% made everything right. Unfortunately I have to mention check their new guidelines because they're not the same as they were in the past, they now charge a 10% restocking fee and a redelivery fee which when you buy a $4,000 mattress that's a lot of money. I did not find out till afterwards had I gone to Ashley's they do 100 days exchange no restocking fee no redelivery fee and their prices were definitely about the same. If you want a good experience with very knowledgeable friendly people 100% suggest you go to the White oak location. I'm sure after reading this you're going where is this review going is it five stars is it not five stars it's 100% five stars due to the staff at mattress firm I would not give five stars for the issue of the new restocking fee delivery fees because basically now I do have a mattress that is killing me and I can't exchange it even though they were great about the last situation that I had so it's very frustrating and very confusing and I apologize for that.
-
June 2023 by Lisa
Very good customer service experience with Gayle! Told us every pro and con of each mattress. So patient she was and the art of customer service was displayed beautifully! It took us 1 day of up and down on mattresses and we were finally totally satisfied with the purchase! Love it highly recommend!
-
June 2023 by chris grant
The store is well stocked with various brands and price ranges. Gayle the sales person is very knowledgeable and friendly was glad to have her as my sales person. Iam glad we chose to purchase our mattress here. I would recommend going here if you are in the market for a mattress and make sure you ask for Gayle.
