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February 2024 by Dakota Mcfalls
Won’t answer phones.
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December 2023 by Michelle Dunn
I had a very low level customer experience, my ex husband uses this bank and he is handicap. We couldn't find his debt card and because we were African American, the teller sent another African American teller to explain to us that he needed a second id in order to make a withdrawal. I'm not sure what that was about. After we found the card we came back to the teller to make the withdrawal. It took her 20 minutes to send the money. Once we received it, she walked off. No thank you no sorry for your wait, no thanks for banking with PNC. I thought damn that's your example of customer service? I wouldn't recommend this bank to anyone. They make several account mistakes. However I have had good experiences with other PNC banks, this is by far the worse. They need to make changes quickly before they start loosing customers.
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July 2023 by Deb Dibello
Called the bank at 3:30 pm on 6/29 and no one answered — not even an automated response. I’m a new customer. Very disappointedPhoned the Bank at 9:30 am on 6/30 - no one answered. Line just continued to ring.
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May 2023 by Patriotic American
Unfortunately this PNC branch seems to be under staffed! What’s even worse is that the personal banker just stood around! A single teller tried to serve seven customers between the drive through and the lobby. It took seventeen minutes just to make a deposit and I was the second customer in the lobby line. Perhaps today was abnormal, but I was not impressed. Especially by the lack of effort on the personal bankers part.
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March 2023 by Michelle McKinley
Went into the branch in January to close a business banking account. They said they would process it by the next day and that it would take a while to show as removed from my PNC app. It is now late February and I am hit with a charge because the account was empty. I tried calling the branch and waited 15 minutes and no one picked up. I also repeatedly called PNC’s help line and no one answered there either.
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December 2022 by Rey Riera
I paid my credit card with a check it got lost in the bank
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October 2022 by Maria c
Horrible experience at this branch, teller was rude because I couldn't check in by scanning the QR code , then threw our ATM card backover counter, I prefer driving farther to another branch or possibly changing banks over visiting this branch ever again and dealing with such unpleasant service.
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October 2022 by Mz Alysha
They move slow as snails….I don’t understand
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September 2022 by Dianna Jeffries
Tyner Jackson is everything! any questions any concerns she explains it in a language you’ll understand and with patience and respect. She’ll be on to bigger n better in short order.
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January 2022 by Gladys Betemit
Carlos was amazing! The epitome of what it means to be in customer service. In a world where customer service is at an all time low this man did an outstanding job! Carlos you are truly a good person and it was an honor working with you ❤️
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September 2021 by Shelly Smith
Ty gave OUTSTANDING customer service!!! I needed some thing taken care of fast she did most of it right over the phone and had my card ready for me when I got there excellent customer service was such a pleasure doing business with her!!!!!
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November 2020 by Pamela Bodnar
If I could give the bank manager there (Thomas Harper) and his great staff there 10 stars I would. I have been a long time customer with pnc bank in the richlands nc area for over 8 years. I own several businesses and had a problem come up with one of my rollbacks while in raleigh picking up cars.. Mr. Thomas came to the phone even though they are getting beat with literally inches of rain an hour and possibly flooding issues. He put all that aside and he was ready and willing to help my driver's if need be.. Because I am almost 2 hours away from their location he went above and beyond customer service and I strongly suggest anyone looking for a great bank you will never go wrong banking with PNCThank you Mr. Harper and the great staff at PNCPamela Bodnar
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August 2020 by Sheryl Faison
The slowest drive thru I have been to in this area. Teller spent 5 minutes talking to customer (not about banking) with a line.
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August 2020 by Theresa Rodriguez
Thank you so much to the ladies who helped me get a new card. Their customer service went above and beyond what my old branch in Maryland would have done. I appreciate you guys!
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June 2018 by Heather Merritt
Rude!! Been coming to cash with them for exactly one year and forgot my debit card for the second form of ID and the girl who has been the one that cashed it for the past year I guess made management and stated couldn't cash a payroll check the same one they been cashing for a year!!! Definitely will not be back or recommend anybody else here anymore!!!!!! Crazy how people's attitudes change cause they get a promotion!!!
