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August 2025 by Kayla Blue
I wish you could give two separate reviews.
Customer service:
absolute joke. You’re on hold for sometimes over an hour, just to be shuffled back and forth between representatives. And then when you finally get someone, they’re practically useless. Also, DO NOT REQUEST A LOCKOUT CODE THROUGH THE AUTOMATED SYSTEM. I had to request one since I had issues with legal stuff being from state to state. Requested a code through the automated system, and it didn’t work. Then, I had to call, wait for a new code after being on hold forever, and got it. They did not take back the code that I had requested through the automated system phone system even though it DIDN'T WORK. Just a joke.
The tech at the Garner location:
Wonderful!! Absolutely zero complaints about him. He’s knowledgeable, quick, courteous, etc. He’s legit the only reason that I gave 5 stars because I didn’t want the Garner location to get bashed.
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May 2025 by Nikita Jackson
Great Service
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December 2024 by Jean
Sucks service.
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December 2024 by Noelle Lyman
Wonderful service from this location, highly recommend
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April 2024 by Donald Hayes
The tech was quick and answered all my questions
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February 2024 by Shelton Stevens
Drove out to this location only to find out it does not exist.
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November 2023 by Jonathan Norris
Great communication and very knowledgeable.
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January 2023 by Broderick Garner
I would like to express my positive feedback on my visit to the Garner location. I arrived early and was greeted by Tanner the tech. He was very courteous and knowledgeable. I have never been treated with such respect, he deserves a raise and promotion. I would give 10 Stars if I could. Tanner went above & beyond the call of Duty, much impressed with his work ethics and attitude. I can truly say its been a Great experience. Thank You Tanner !!!
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November 2022 by Jenn Frickman
I didn’t actually go to the appointment as I work a full time job. The tech was awesome and very helpful and knowledgeable. I would suggest to have some weekend hours for those of us who work M-F 9-5 and kinda depend on our jobs to pay our bills and pay for this service. It’s hard enough to deal with this inconvenience but to have to take time off of work to do so makes it much harder to deal with. I realize we put ourselves in this situation but a little give would be nice seeing as this costs us money every month, is also a HUGE inconvenience and we also have had to take time off for court dates, community service and other such theatric’s. It’s seriously about how much money they (not smart start) can get out of us. I appreciate this service as without it I won’t get my license back, but I also think it’s more of a monetary demand not necessarily a teaching moment. I know I did something wrong but a reminder every month and the loss of pay from my job to go every month for calibration seems a bit much. I can only imagine what happens when you can’t afford to pay the price every month. Good Luck to you all, hopefully we all make it out of this better people and not totally broke.
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September 2022 by Bryan Thomas
The tech was great, it was a quick install, and he had no problem explaining things and answering questions while he got me all set up.
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July 2022 by Jenn Blair
I didn’t actually go to the appointment as I work a full time job. The tech was awesome and very helpful and knowledgeable. I would suggest to have some weekend hours for those of us who work M-F 9-5 and kinda depend on our jobs to pay our bills and pay for this service. It’s hard enough to deal with this inconvenience but to have to take time off of work to do so makes it much harder to deal with. I realize we put ourselves in this situation but a little give would be nice seeing as this costs us money every month, is also a HUGE inconvenience and we also have had to take time off for court dates, community service and other such theatric’s. It’s seriously about how much money they (not smart start) can get out of us. I appreciate this service as without it I won’t get my license back, but I also think it’s more of a monetary demand not necessarily a teaching moment. I know I did something wrong but a reminder every month and the loss of pay from my job to go every month for calibration seems a bit much. I can only imagine what happens when you can’t afford to pay the price every month. Good Luck to you all, hopefully we all make it out of this better people and not totally broke.
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June 2022 by PABLO TURRUBIARTES
I did ok first day . Not complaints I’m really pleased.Thanks
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January 2022 by Bernandino Sosa
Great service. Make sure u schedule the first appointment in the morning. Arrive on time. This location in garner has great tech that knows what he is doing.
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September 2021 by Keith Black
the technician was very fast and courteous
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July 2021 by brian keith black (Keith)
the technician was very fast and courteous
