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January 2026 by Anais Ra Ilunga
They are always helpful and friendly at this location. I made an appointment, but when I walked in I didn’t have to check in, in and out.
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January 2026 by Miranda Smith
Lamont was incredibly nice to me even though I was super frustrated with other issues regarding my carrier. Lamont deserves a raise.
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January 2026 by Jose Coreas-Posada
If I could give zero stars I would, this is by far the worst and I mean absolute worst WiFi service I have ever had, they claim you get 500 mbps but in reality you’re lucky to get 28 mbps, price is never consistent, the bill gradually goes up, how do you go from $80 to $300 in a matter of 5 months?? Please stop false advertising, this is ridiculous.
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January 2026 by andrew bobo
Quick service. Nice people.
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December 2025 by Monica Kutas
Terrence literally made my entire week after speaking to him.
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December 2025 by David Lockamy
Jarvis is a great asset to the store in Garner. He was very professional and personable in helping me to purchase a new phone. Please let him know I appreciate his service.
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November 2025 by Shukria O
Just to do a return I waited like one hour 🤦
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November 2025 by Jennifer Brodie
Had a reservation at 3:20 to pick up equipment. Its 5 agents and can't get help. Im about to change my service
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November 2025 by Kiley Marshall
The customer service was excellent. The young man that helped us was very nice and knowledgeable
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October 2025 by Deanna Howell
Spectrum needs to actually change this system instead of just giving a meaningless apology to everyone complaining. This place is run like a DMV for no reason. This store takes forever to be seen, hours and hours. My phone broke and I am just trying to pay for a new one but I am stuck here waiting. I regret switching to Spectrum after they called me and offered me a deal, my whole life if I needed to get a new phone I just went to the store and got one.
This is not ok and needs to be fixed. They could even just hire more people. Ridiculous for a large company like this to do this so poorly, when they can easily afford to do this well.
The staff themselves are very friendly.
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October 2025 by Angie Prenoveau
Jarvis immediately greeted us and made the process of adding a new phone less daunting. He talked us through the best option to solve our problem and was thorough with explanation. He truly wanted to assist and all of his coworkers were as friendly. Thank you Jarvis!
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October 2025 by Misty Johnson
Ooof, rough wait, not much help
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October 2025 by Tina N.
Jarvis!!!
Coming back in Jan. Thank you.
Came back home from AL, to get phones and Jarvis gave the best customer service possible. Thank you sir.
Yall go see Jarvis
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October 2025 by Matthew Haentschke
I didn't think Spectrum could get worse.
I have now been visited at my HOME and harassed by some incompetent employee.
I AM NOT EVEN A CUSTOMER. I left them months ago and they *continue* to escalate harassment.
Avoid this company like the plague. Use literally anyone else.
EDIT: And now they want me to use FACEBOOK or TWITTER (so that its not associated with their google account and can be hidden/deleted), baaaahahaha.
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September 2025 by Myra Brown
Friendly and great mobile service
