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February 2024 by Carrie Hickman
Love my rep Yeni! Come check it out
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February 2024 by Kristina Yeatts
Yeni was my rep and let me tell you how awesome she was!!! Come visit her and get the best deal
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February 2024 by Angie Gilchrist
I experienced OUTSTANDING service! My customer service was out of this world! So patient and kind!! JAMILLAH was superb!!!!
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December 2023 by Beverly McCoy
Anthonie & Ty were fantastic in helping us switch our phones from Verizon to T-mobile. They were patient and answered all my questions. Set up all phones and watches. They gave us awesome deals and reduced my cell bill. Thanks a ton fellas!!!
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November 2023 by Pamela Sloan
I went here to get a replacement for my cracked screen protector. I was lucky for they only had one in stock. They put the new screen protector on for me, which I was very thankful for. Very friendly and helpful staff.
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October 2023 by Jennifer Owren
The manager in this store is rude. Asked a few simple questions about my bill and she said “yes that’s right, that’s what’s on your bill”. I had a charge that shouldn’t have been there. I also asked to have a device removed and I feel like after she pulled up my information and looked at everything, told me to call customer service.I made the time to drive down there to talk to someone in person on my day off of work and I regret walking in there. The previous company that I had for years before this company was a lot better. Hate that this company took over. Unless you are buying a new phone and giving her commission don’t even bother. Because clearly I was a bother to her. There was eye rolling and teeth sucking involved throughout the conversation.
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September 2023 by Jennifer Smith
The manager in this store is rude. Asked a few simple questions about my bill and she said “yes that’s right, that’s what’s on your bill”. I had a charge that shouldn’t have been there. I also asked to have a device removed and I feel like after she pulled up my information and looked at everything, told me to call customer service.I made the time to drive down there to talk to someone in person on my day off of work and I regret walking in there. The previous company that I had for years before this company was a lot better. Hate that this company took over. Unless you are buying a new phone and giving her commission don’t even bother. Because clearly I was a bother to her. There was eye rolling and teeth sucking involved throughout the conversation.
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September 2023 by C W
I had the pleasure of working with Jamiliah yesterday. Her professionalism and knowledge is unparalleled. She is amazing to work with! Also spoke with Ty today and his guidance was superb! Carla W.
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September 2023 by Amanda Williams
This manager is not professional and should be investigated. False promises shady and misleading. Thankfully Caroline at customer understood that if you can not provide a service you must help the customer. I do not recommend this store based on the manager. If upper management would like to contact me I will explain how I was advised before I post all the reasons. I look forward to a response.
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July 2023 by Galaxy
Rude! Came in to ask a simple question about the Tuesday rewards, the woman at the counter looked at me like I had 3 heads, rolled her eyes, sucked her teeth and grunted a response. Won't ever return to this store.
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July 2023 by Tonya
Five stars for this store location, but zero for the company. Misinformation given to me has caused me hours on the phone, and in the store twice. We were with T-Mobile for 6 days and used up our home internet data even though I was told it was unlimited. We left immediately and went back to Spectrum. Having said that, three employees at the Garner store were very nice (Teva), and extremely helpful (Clark and Lisa). If you must sign-up with T-Mobile, and I never will again, at least go to the Garner location and ask for Clark or Lisa. They know what they’re doing. The folks on the phone do not. Save yourself a lot of headaches and irritation, and go to the store.
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July 2023 by Tamara Lancaster
Sales Associate Natasha was great,helpful and knowledgeable. She is a great worker. Good customer service. She deserves a raise!
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July 2023 by LaChandle N.
I needed help updating my Apple Watch. Melba was a WONDERFUL help. She was patient, kind and provided excellent service. Would come back to this store anytime if I have any further issues.
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May 2023 by Andy Young
My wife and I had to go get new phones activated. Our son told us to specifically go to that store because of the customer service. Anthonie was the one who helped us. He was a blessing because we had a difficult time getting the information we needed from our previous carrier. He was patient and worked with us to make sure everything on our current phones was properly transferred to the new ones. As much as we hate going through the new phone process, Anthonie made it a great experience! We highly recommend this location!
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May 2023 by Jackson DeWitt
Wonder service and team! As soon as I walked through the doors I was greeted and immediately assisted. Anthonie was able to get me a new phone and assist with getting my spouse phone set up. He was professional and polite as well as the entire team! Thank you T-Mobile and team for assistance!
