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September 2024 by T. Instructor
Every person you meet with tells you something different and the information they give you tends to contradict itself. The % of the equity loan would not exceed a certain percentage, but then later found out that was not true.
Long wait times to see a specialist, not able to get my children their accounts without multiple visits, and people who say they will follow up with us, but they never contact us. Over the last seven years it has been such a struggle.
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June 2024 by Kikki James
I’ve been coming to this location for over 15 years. Never had an issue, always friendly and helpful, !
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April 2024 by Jessica Della-Coletta
The ATM at this location is NEVER working. I don’t understand how hard it is to keep your ATM working. People don’t have time to go inside and do withdrawals. Much less sit in your long drive thru line. All the cash points around this location have been removed. So it’s not like we can use those for free anymore. Atleast wave your fees at any other ATM if you’re never going to have your ATM in proper working order.
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November 2023 by Mark Wills
Friendly, helpful people.
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June 2023 by Joshua Jernigan
Drive thru can be slow during rush hour, Inside is always fast and curtious
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September 2022 by WynnAnn Honeycutt
Very nice and helpful
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August 2022 by Garrison Snyder
All of the associates here were polite, prompt and helpful. Zero complaints.
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May 2022 by Danny B
Hours are until 5:30 pm. Arrived at 5:10 pm they told me they could help, but then a minute later they said they were short staffed and couldn’t help me and that I can “try again” on Monday. Hours should be to 5 pm if they don’t want to stay later. They had 20 minutes to help me before they even locked the doors. Very unprofessional.
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August 2021 by Maxim Romais
Customer service is ranking used to be much better. Couldn't get a hold of a loan officer for days.
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May 2021 by Greg Bass
We just had our taxes prepared at this location for the first time. My wife and I both missed the fact that her last name was incorrect when we signed the return. I caught it afterwards and called them to ask that it be corrected. This mistake occurred on our previous year tax return as well, which was prepared at a different SECU branch, even though all her accounts have her name correct. They did not offer to correct the return , and said the IRS must have the name on file as it had been submitted since the return was accepted, and advised me to contact the IRS to change the name on file. I went to the IRS website, and they do not have the name as it was submitted. So, this is twice I've pointed out this issue to SECU and twice they have done nothing about it. Poor customer service!
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May 2021 by Gary Jon Meyer II
I’m not sure what all of the crying is about in these one star reviews. I’ve used this SECU branch since I moved to the 40/42 area in October of 2004. I’ve always received prompt courteous service. The notarize car titles for free and a wire transfer is only 10 bucks.
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April 2020 by Dianne Green
Always helpful always courteous.
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September 2019 by William Warren
Always very courteous and helpful a great organization and great people !!!
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June 2019 by Bob Loblaw
Great employees here!
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May 2019 by Mary West
Nice folks. Nice place to do business. Financed my car with no problem upon moving from Mt Olive to Garner. Very helpful people!
