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January 2024 by Mike Simmons
Great experience!
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December 2023 by A M
Worst service at a bank, they refused to change $20 for 1’s….absolute ridiculous trash at any bank.
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November 2022 by Ronald Rucker
I always have a great experience coming into North Carolina State employees credit union, and I’ve been banking with them for more than 15 years Shameka Saunders is usually who helps me when I have financial questions. I also had a great experience opening an IRA there.
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March 2022 by M I
Ashley Ridenour helped me out with a special request involving withdrawal with various denominations. Very helpful representative.
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March 2022 by Thomas
Worked with Catherine on a mortgage, she’s great!
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August 2021 by Tiffany Green
I joined yesterday and I received the best customer service ever! , Allen McKinney was very helpful and patient.I spent a lot of time working with him because I was very indecisive on a few things, he never appeared to be frustrated he help me work through all my banking needs and taught me many things I didn’t know as well. Great service!!
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August 2021 by Candace Spencer
Marked closed lanes are not really closed and therefore making the open lanes take 30 + minutes to get helped. If a lane is marked closed, do not help those that don’t follow directions. The closed lanes are getting helped back to back and it’s very depressing for the open lanes.
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April 2021 by Katie S.
I've been a member since 1996 or 97 old enough to have an account and I am really sadden how horrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on. My husband and I got approved for a loan, and we did it on line. Kelsey was awesome! She told us everything we needed to know. When it was time to sign we had to go to the bank. We choose this bank off of 50, because it's closer to our house. We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork. At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over. Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?! Friday is the first day, Monday is the Second, and Tuesday is the third day. So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money! My husband is the witness to her saying this too. Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this! No one seems to tell us the full truth and it makes me (the customer) look like a greedy person. I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing. In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!
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October 2019 by Shelia Devlin
Great people
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August 2019 by David Dicken
I enjoy the personable service provided with this organization.
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December 2018 by Eric Garcia
I've never had a bad experience here. I just wish they had Saturday hours.
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March 2018 by QueenVirgo Jones
My first time joining SECU and was very pleased with this branches customer service! 😀
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March 2018 by Thach Vincent _ Staff - PhillipsHS
Very patient and understanding even in situations of need. True customer service from Mrs. McDaniels and others.
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March 2017 by Sanndra Hughes
They are my number one bank, work with the customers​, friendly, they're so patients with everyone,just awesome in everything they do in encouraging everyone to make it their bank thanks so much...
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January 2017 by Gabriel Vilsaint
Fast tellers
