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September 2023 by BK-TCB
Hubby & I had the great pleasure of having Andre Hester help us when we finally decided to buy our new mattress. We were so impressed w/ his in-dept knowledge of all the products on the floor... starting f/ the manufacturing process to completed product. Andre was so friendly and patient w/ all my questions and I had a lot... no hesitation; just clear, concise, and friendly customer service. Thank you, Andre! You are a GEM!P.S I bought one of the most comfortable pillows I've ever owned....it's latex and I LOVE IT!
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August 2023 by Ellie Brubaker
Really disappointed in our mattress purchase. There is no side support, and after 2 weeks of sleeping on it we already have huge indentations and significant back pain. Not to mention we are sliding off it. What is the point of having a king size mattress if most of the bed is unusable? The return policy is terrible, you have to exchange with one in the store and pay a fee. This would be reasonable except all their mattress are made the same. I thought this was an affordable option and we weren’t pressured by the salesperson, but now I just feel trapped in a terrible purchase. Just skip this company all together and save your time and money.
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July 2023 by Van Johnson
Awesome prices and great customer service. Second purchase and beds are built to last.
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September 2022 by Tristan Jones
Underrated! Absolutely the best value for money! If you want a real mattress, not something that comes rolled up in a box, delivered to your door oh so conveniently, costs a fortune and hurts your back after a year, then say goodbye to gimmicky online retailers and look no further than the original mattress factory. They’ve been making mattresses the same way for years, have mastered their craft, and charge much more reasonable prices than their competitors. My wife and I needed a mattress fast when we moved, and while I believe they do deliver, we went straight to the store and drove home with our new mattress and bespoke box spring that day. Mr. Andre at the Garner branch was so helpful, exactly the type of gentleman you’d want to buy a mattress from, straightforward, friendly, and genuinely helpful. Within minutes of our new purchase he assisted me in professionally strapping or new mattress and box spring to the roof of our car, something most people don’t know you can still do with just about any car, and since then my wife and I have enjoyed better sleep than we have in YEARS. Shoutout to The Original Mattress Factory. You gained a customer for life. 10/10 Five Stars!
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April 2022 by DIANE SENNISH
All around a great experience! We bought 2 mattresses and box springs, Andre made the purchase and delivery seamless! He's the best and very knowledgeable of the product, before selling he used to build them, so he knows his mattresses! Go see him if your in the market and want a great product.!
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April 2022 by Kim R.
My Mom went to purchase a mattress. We received great customer service from Andre. He was very knowledgeable and friendly. I highly recommend this store.
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March 2022 by Vic Kaspar
Awesome helper on interstate in heavy traffic.It helps by giving directions not only 2 or 4 times before a turn, which helps save lives in busy close traffic at 70 mph while looking here and there to remain safe distances, etc. But, Google Maps are quicker to load, announce, and flash new traffic patterns. It means a lot until we get driverless cars.
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December 2021 by suzette varney
The only place you can buy 2 sided mattresses. Very pleasant and great service. Priced right.
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May 2021 by Chris Holloman
Nice showroom and website. Had an idea going in which one I wanted. They had a tissue paper cover, so I laid down on a couple. Placed my order. It was delivered to store in days and I felt good that it was manufactured in Raleigh, not China. We bought three. Mattress seems to let off less smell than most. All mattress air off smells from polyurethane and polyester, but I think the cotton mix in the mattress helps this one. We got three Regency Saphire flippable mattresses: twin, full, and queen. Sleep great.
