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November 2023 by Lew Dona
I would just like to say the customer service was superb here and one thing that is very key is great customer service. With our recent move here to North Carolina, Ms Jackie was absolutely wonderful with helping us decide on what we wanted at a great value. I would recommend this location to anyone looking for a great value and exceptional customer service.
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November 2023 by Janice Payne
We received excellent customer service from start to finish!! Jackie, the manager, greeted me with a big smile when I entered the store. She was very knowledgeable and helpful. She explained everything and answered all my questions. On delivery day of my new appliance, the two young delivery men were very courteous and professional. They did an exceptional job!! (They were very respectful of my home, being very careful with the installation and they cleaned up all packaging materials.) There was an issue with my appliance upon delivery and Shantelle addressed the issue in a timely manner, to my satisfaction. Thank you to everyone for a job well done and for providing excellent customer service!!
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November 2023 by Chasity Harris
Sam the sales lady was absolutely amazing! Help us pick out exactly what I wanted for my new house. Eli went over and beyond to go in the back after they computer said not in stock to find they did have one. Jackie the manager was absolutely top notch! Everyone in this store has excellent customer service skills!
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November 2023 by Lillian Alexander
Shantelle and Samatha was awesome they were both professional courteous and pleasant thanks for your assistance and sevices.
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November 2023 by benita moore
Shantelle was great. I truly enjoyed my time at the store. The other two ladies that were there were friendly as well. I came to the store and got exactly what I wanted. When I came into the store on 10/27, I already had in mind what I wanted and I left the store pleased. My delivery was scheduled for the next day and the two fellas that came to my home were great and very respectful. I don't know who was the funniest, me or my sister. However, we kept them laughing.Great experience and I will be back. The Gastonia location rocks!!!
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October 2023 by Phillip Laboy
Eli and Seth were great had a couple issues with the store as far as our furniture. But all around and good product and staff and Jackie was very helpful also. Eli and Seth are definitely great hard workers and very honest.I would recommend there services.
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September 2023 by Rachel Fitzpatrick
Kaylee and shantelle were so helpful! They Answered the hundred questions we had and Getting our love seat was SUPER easy.
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September 2023 by Sandra Rosado
Kayleigh was such a huge help. She took her time explaining the different products, offering options and so patient. Jackie was such a team player tracking down items, the both of them are an amazing team. Highly recommend
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September 2023 by sheena caldwell
My experience at American Freight was amazing. I went in looking for a living room set and ended up redecorating my living room and bedroom. The quality is great and very affordable. Jackie was very informative and answered all of the questions that I had. I would recommend all of my friends and family to shop with Jackie at American Freight.
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September 2023 by Patrice Weekley
Shantelle was very informative also greeted us with a huge friendly smile ?. Her customer service was awesome, she made sure we had everything we needed.I wish my husband and I could give her a rating higher than 5. We are very satisfied with our purchases. ??
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September 2023 by Deborah Badger
Miss Jackie was a absolute delight to work with on my purchase she is EXTREMELY helpful and informative. Explained everything thoroughly I will shop with her again you have a wonderful employee with her don't ever let her go!
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September 2023 by Brittany Winchester
Shantelle was AMAZING!!! She helped us find a sofa and loveseat quickly that we fell in love with. Then I asked about a bedroom suite and she found me one to fit me perfectly! She is such a kind hearted lady! Thank you so much.
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August 2023 by Vicki Black
I had the best experience today. I had a French style refrigerator delivered and Dominique and Thaddeus were the most professional, courteous and knowledgeable gentleman that I’ve ever had the pleasure of dealing with. They went above and beyond the call of duty. I will definitely be doing business with the Gastonia store again in the future. Just amazing service!!!
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August 2023 by Jovonna Mozeak
Sam was awesome. She found what I needed over the phone then I just stopped by and paid for it. The store had a lot of inventory. I’ll definitely shop here again.
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August 2023 by Koco Shanell
This was the best experience. Cierra, Sam, Shantelle, and Seth what can I say the customer service was remarkable. Sam was so helpful and honest with me and my daughter and never made us feel out of place when it comes to buying a mattress for my daughter to make her comfortable. I will definitely come back again. They all didn’t it make it out to be just a sale but making sure we was comfortable.
