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January 2024 by Anthony P.
Yesterday my son signed up for the app super unlimited℠ plan for the first time and visited your location in Gastonia, NC on 333 N New Hope Rd and to be honest we weren’t satisfied. They did not clean the mats properly and left dirt on the side of doors were I could feel it and pick it up with my own fingers as if it was wiped down with dirty towels. He went inside to wait and literally within 5 minutes they came to him and said you’re good to go, It seems like they did it a rush and were about 3-4 guys working on it however when the keys were giving to him and asked for the receipt he was nice enough to tip the young guy with curly blonde hair $20 thinking they did a good job but was wrong. I believe that if someone is to be paying that amount of money monthly which is $69.99 for your best unlimited plan everyone deserve better service and to at least say thank you when they receive a tip because he did not even get a thank you for the tip.If clients have to pay extra to make sure their vehicles are left extra clean and to spend a minimum of 10-15 minutes let us know because he literally waited around 5 minutes. When he entered the car he also felt like he could've done a better job doing it himself. I honestly hope you tell these employees to take their job serious and do a better job as well to be grateful when they receive a tip although for the first experience at AutoBell on this location they did not deserve it.I hope that if we visit a different location they'll do a better job, we also filled out the form to complain about this matter.
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January 2024 by Cynthia Reid-Whitworth
The attendant did a great job cleaning my car especially, after I mentioned that there were a few spots they weren’t cleaned after I went through the car wash the last time. So, I appreciate his attention to detail to ensure that my car was clean.
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January 2024 by Cathy Brown
I paid for full cleaning I checked my wheels and told the young man there was still black on them he said that’s burnt on there I said no it’s not that’s new wheels and took my finger and whipped the black off of them had to come back a second time for my windows to be cleaned it looked like they cleaned it with a rag that had oil on it . Came back the next day the young man was very nice and cleaned them for me. I understand that they have a lot of cars coming there but when someone pays for everything to be done it needs to be done right. These guys are young and don’t know what it means to clean a car right. It’s hit and miss and on to the next one . I paid $43 plus gave a generous tip it needed to be right the first time.Its not fair for someone else to have to go behind someone else and not fair for me to have to come from Lowell back down there
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November 2023 by Jennifer DeGraaf
Amazing service, friendly staff. Shout out to Luke for chasing us down to return my cell phone! Thank you!
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November 2023 by Tyrone jeter
I travel a lot, but this is my home town. I go to many different car washes. This is absolutely the worst place I’ve ever been to. They just don’t care or even attempt to do a good. How hard can it be to wipe water off a car, i always pull to side and do it myself. I still tip them big, I will never waste my money at this place again.
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November 2023 by Anquasia Taylor
This was my very first visit here and will be my very last !Brought my Tesla here on Saturday paid $29.99 and still had streaks of dirt all over my car. They didn’t wipe down my seats and my windows were very streaky hard to see out of posing a visibility threat for me! Horrible first experience!
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November 2023 by Raye Martin
I appreciate them cleaning my car. They do a pretty good job. The only thing is they never clean my dash board.
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November 2023 by Kierra Emo
Only reason I came was because I had a giftcard....hahaha never again. I also paid extra out of pocket. My 9 year old could do a better job than what this autobell did.10 out 10 do not recommend.
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September 2023 by Pugsy Malone
Did not do a good job on my car, especially considering how much they cost. Would not recommend.
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August 2023 by Heath Dills
Not sure what is going on with this location within the last few months. I used to come through about once a week on my way home from work. Recently it’s been a nightmare trying to get my truck cleaned out. Pay for full service and get unenthusiastic half service results. There doesn’t seem to be any organization with the folks working here and no one seems to be in charge. Has been taking several minutes to be greeted and get into the wash after a drone with no personality rings me up. Wash usually does a very good job, but the human element seems to struggle. No one knows which spot or line to pull into to get vacuumed and wiped down. Door jambs, parts of dash, and sections of windows have been missed the 3 times through. Tire shine only ever makes it onto about 2/3 of each tire. The vacuum hose gets drug through puddles and then into my seats and I’ve mentioned something to kids vacuuming, but no one seems to care. Going to try Sam’s express or just wash it myself from now on. Won’t be returning to this location.
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June 2023 by Alana Smith
I’m giving it a 2 star because atleast the gentlemen working were nice. They missed a dirt huge spot on my car, and there’s many places they did not vacuum. I only currently have the picture of the dirt spot. Considering I paid almost 40$ this doesn’t seem like it was worth it. My seats in the back weren’t even vacuumed and they didn’t move the seats in the front forward or backward to get underneath. Not very happy with that, but atleast the kids were nice.
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June 2023 by Dalton Ramsey
The guy who greets was nice, but the service was terrible bought a 35$ wash and had underbody with it but there was dirt all over the wheel well and I told them because they smeared the mud and they barley wiped it off and left mud all over and the vacuum job was terrible waste of $35Services: Polishing
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May 2023 by Lori L.
Where is NO stars!!!! I went to this location today around 3pm paid $32 for a car wash. I didn't have time to check really good cause I had a appointmenr. when I got to my appointment I walked around my car ame checked the car real good on the inside and outside this is what i seen. Dash halfway wiped off, steering wheel and steering column not wiped off, radio console not wiped off, dirt on floor around the door, windows streaked. Then on the outside tires halfway wiped off front driver was barely touched. I've called twice to talk to a manager and still have not received a call back I'm unable to take the car back today due to prior engagement. Awful service!!! I do NOT recommend going to this location!!!!
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April 2023 by Mellissa H.
I've been with Autobell for YEARS Monthly subscription! I just changed vehicles and I was charged again on my account! So I called and I didn't get a refund on My account because they said I washed my former Car Once in April..I'm NOT Happy with this answer because NOW I've paid 2X in 1 month for 1 Car..WTH‼ I'm going to CANCEL with them and go somewhere else! Watch your account!
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April 2023 by Elda C
They literally gave me back my car, the same exact dirty it was. They pretty much just dried it didn’t clean any of the inside like they were supposed to. I’m never coming back here.
