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March 2024 by Joshua Hollis
They always take care of our Coal! Katie is super friendly and very well knowledgeable. The rest of the staff were all very welcoming and make going to appointments a breeze!
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December 2023 by Madison Floyd
Do not come here for anything. I tried calling on Monday to make an appt for my dog to get his anal glands expressed and was told it'd be a walk in appt. I had to wait 1.5 hours to be seen which is unacceptable for something as simple as an anal gland expression and nail trim. The receptionist at the front also failed to disclose that the price for those routine tech services would be $75 despite my dog being a patient with Banfield. Their reasoning is because my dog is not on a stupid wellness plan. I would not recommend Banfield for vet care to anyone. Pay the extra money and go to a private practice because the care will always be worth it. Banfield is nothing but crooks and they are quanity over quality and just in it for the money.
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December 2023 by Victoria mo
I love the Banfield Pet Hospital in the Gastonia PetSmart. The vet has been quite knowledgeable and always very helpful. I can even randomly drop by and just ask a question and she gets back to me in a very timely manner.
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December 2023 by Stephen Hicks
I have called a few Banfields in the area around and this office was by far the nicest and most professional I have conversed with. I bring my babies here any time there is an issue
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October 2023 by luckyk1313
Been using Banfield for the past 20 years or so. I move a lot so the convenience of transferring to a different one is as easy as making a phone call. My pets always receive great care and their communication is always great.
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October 2023 by Daniel Llamas
Took my 11 yr old dog here for check ups and see why she was needing to go to the bathroom a lot. Was told had UTI for the second time in months. Medicine seemed to help some but problem was still there. Asked if needed an ultra sound but said probably needs another round of medicine and urine sample. No stones or bacteria found but decided to keep giving her medicine. Problem continued and over a 24 hour period started peeing blood. I decided against taking her back to Banfield and got an ultra sound from another nearby vet. Turns out had tumors and one on her bladder restriction her flow. Nothing the vet could do but tell her would be best to put down. Bladder tumor got to point was cutting off urine flow. So instead of having time to prep and not allowing my dog to get to this point we had to suddenly put her down that day. After this I decided I wanted nothing to do with banfield so wanted to cancel our other dogs plan and use another vet. After waiting an hour on the phone to speak to the wellness customer service she told me that I could not cancel because I was not the one that opened the profile as my GF was. So over the last 7 years of our second dog they have taken my money, allowed me to drop off and pick up my dogs, but when comes to canceling they would not allow me to. They would take my money, treat me like an owner, but now when doesn’t profit them they dont acknowledge that he is my dog as well. The customer service woman allowed me to cancel out other dogs plan due to death but said with him being allowed I could not. Agreed with me that she can see I have been paying and scheduling visits and the only thing she could say was for my GF to call back and wait another hour or put in a request online which everyone knows if they aren’t picking up the phone we should have no confidence in receiving a call back. If you want to end up feeling like a bad pet parent feel free to use Banfield but after this entire experience I will never give them another dollar!DMing an Instagram/Facebook account will not help treat a dog that passed. Instead of retroactively trying to “help” something based off a bad review just do better!
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October 2023 by Sonya Grandbouche
They always do a great job! And they always have enough staff so you're not waiting a long time!!!
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August 2023 by Clarence Thomas
Our dog Onyx is going to be 2 years old this month. We used Banfield the whole time. The staff is great. I like how they call when Onyx is ready and explains everything they have done. We pick him up and they go over everything in writing. We love how they take care of our baby. He's happy and so are we.
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June 2023 by Joel Horwich
Generally positive experiences with Banfield over the past 14 years. Two issues more recently: My dog lost two teeth during cleaning and the veterinarian did not report it to me. When that happens it looks as if somebody is trying to hide something or did something wrong even if that didn't happen. Secondly, I was placed on hold a few days ago for 11 minutes, forced to listen to that witless advertising track the whole time. I finally called on my second line and the receptionist picked up right away while I was still on hold on the second line.Today, June 22nd 2023, I held for another 16 minutes listening to that mindlessly repetitive advertising. Once again, I kept that phone connected and called them back. Once again they answered on my other line as I listen to the first one. Banfield needs a modern phone system that arranges for callbacks or people who do so when messages are left.20 years to create a good reputation. 20 minutes to lose it. My time is valuable too.Okay. Now they're at 3 stars. Care to try for 2?
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June 2023 by Martin Thomas
Please read this before choosing this vet.We have taken our pet here for years. Before the COVID pandemic, we have no complaints. However, post-pandemic operations have gone downhill. It is near impossible to get an in-office visit for your pet, and the only other option is a drop off time at 10 a.m. or earlier. When you do this, they keep the pet all day until near-close time. When asked for a later drop off time, we are told they don’t provide them and 10 a.m. is the latest. When you drop the pet off and ask what time they will be ready, the on-duty doctor always has surgery’s until 12-2 p.m.- so it’s hard to tell when the pet will be ready. We have also been told that “when we have the adequate staff” the pets are taken outside and given water (but they never seem to have the adequate staff). They also have zero grass outside, so where are they taking the pets out to even if they do have the staff? When our pet comes home, they drink a whole bowl of water- so is water really offered to them? What is the excuse to keep animals for 6-10 hours without water, without food, and without bathroom breaks? These are just operational complaints.On the more personal side, our pet was taken to the Gastonia Banfield hospital for the same issue over several months (bloody stool and sensitive stomach issues). The first doctor left no notes and recommended that if the issue persists, that we can revisit and move to the next step. Upon scheduling the second appointment, we stated that it is a follow-up regarding the first appointment and we’d like the same doctor. When we picked him up, the same procedures were followed and the same tests performed and the same conclusion was reached (with a different doctor). When we stated that this is not the first time being to the hospital for this issue, we were told that the first doctor left no notes and we had to pay (for a second time) for the same services and conclusion. The second doctor was amazing, left notes, and even went as far as to recommend a specialist for our specific issue.Our most recent situation was 100% negligence and could have been avoided. Our pet was having a negative reaction to a monthly medication. When we made the appointment, we asked that a note be made about his reaction and that we would like to explore other options. After the pet was dropped off, the doctor called and told us the option of a 6-month injection or 12-month injection. We chose the 6-month injection since we planned to switch vets after the end of the year. Not only did the doctor fail to advise us of the side-effects of this injection but also that nearly half of all pets have a reaction to it. The side effects of this injection are the same issues that we have been taking the pet to a specialist to for MONTHS. Upon picking up the pet, we were told that we had to renew our yearly subscription to pay for the injection- THEY GAVE HIM THE 12-MONTH INJECTION!!! The night of the injection, our pet had to go to the emergency hospital for dehydration, bloody stool, and trouble breathing. The next morning, we went back to Banfield regarding the reaction (as the instructions stated). Banfield told us that they didn't have the appropriate staff to treat his issues as the doctor had 6 surgeries and didn’t want him sitting in a kennel until the afternoon- they recommended that we should go back to the ER. For the next 36-hours, our pet was hospitalized for to SEVERE dehydration, throwing up, and bloody stool.After this issue, we contacted the vet for reimbursement and the location manager called us back to talk about our issue and why we were choosing to leave this vet hospital. After expressing our concerns, we find out that there was never a note left regarding his recent reaction to the monthly medication.So on top of the front desk agents AND doctors not leaving notes, they kept our pet for 6+ hours in an inadequate environment, did not advise us of medication side effects, and disregarded our decision on the 6-month injection.We will not be revisiting this vet.
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June 2023 by heidi Ebbert
Very dirty. My puppy had a rash. All I was told was "no clue". Give your pup some benadryl. Thank you, that will be $200.
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June 2023 by hunter h.
The optimum wellness plan(OWP) is a scam! Does not pay for the spay/neuter like stated charged $500 for my two puppies and gave them pills without asking and charged an arm and leg for them do not fall for it!
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May 2023 by Kayla Ferrantino
My fiancé and I just moved up to NC a little while ago and the hardest part of moving was changing vets that my 10 year old dog has gone to since he was a puppy. We recently ran into some bad luck which resulted in emergency surgery for him. This team has been absolutely incredible getting us in on such short notice and doing everything in their power to get him back on the right track.While waiting to be checked out a few times there were several instances where they could have easily turned away owners because it was close to closing, but they went above and beyond to take care of each and every customer to the best of their ability.Glad to say I have found my new vet for my boys. ?
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May 2023 by Kelly M.
Great caring hospital ... truly care about the client and pets!!! Always there for my pets ... very hard working and compassionate!
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April 2023 by Chelsica Jefferies
I had a horrible experience last time I went here. My dog had his first dental cleaning and I wasn't made aware that a patch of his hair had to be shaved for him to get a dental cleaning. I didn’t know a big patch of his hair had been shaved to his skin until I picked him up and I asked someone why his hair had been shaved and she claimed they had to do that for his dental cleaning but no one asked for my permission for any of his hair to be shaved. I’m still very disappointed.
