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December 2023 by Karla Belman
Horrible experience!I usually do withdrawals every week sign the paper.. This new girl working there I believe her last name was Fernandez didn’t give me my own money out of my own banking, account bc she didn’t know me!? What kind of people are y’all hiring.. Does the job fit too big very unprofessional! Trying to say I needed to sign the paper the same way I did when I open my account and asking for my social!
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October 2023 by Hayle Osment
Hard to deal with, old school.
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October 2022 by Google user
Grown so much...Truist forgets their customers. Hours posted on the website are not the hours Truist is now open. Branch closes at 5 pm. People who work same hours have no option for doing banking in person. Maybe we need to find other banking facility to handle our $$$.
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August 2022 by Tina Moose
Grown so much...Truist forgets their customers. Hours posted on the website are not the hours Truist is now open. Branch closes at 5 pm. People who work same hours have no option for doing banking in person. Maybe we need to find other banking facility to handle our $$$.
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April 2021 by Jamie Case
ATM rarely works.
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November 2020 by mecca mccann
I was disappointed on how my scheduled appointment was handled. I even called before making the appointment on how it should go, the lady said I could make it over the phone or online. I scheduled online (received a confirmation email too) and as soon as I get there the doors are locked. I called and confirmed the address and let them know I had an appointment, but the person who answered said they didn't have appointments and their next availability was Thursday. I had to make sure I had time available just to get there on time. She did not even apologize that there could have been a "mix up" or anything or at least tried to explain why they won't see me for an appointment I scheduled for that day. I was so disappointed, that I didn't want to reschedule for an appointment for Thursday. I'm not sure if I will use them as a bank.
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March 2020 by Manda Nicole
I'm so furious. I have a checking and savings with this bank for over 5 years now. I use my savings account to have my bills drafted out. They blocked my savings saying they sent me two letters Because I have too many transfers between my savings and checking but I never received no letters. So then 20.00 was taken from my checking and put in my BLOKED savings makes no sense. I went to the nearest branch to my job and they transferred it back to my checking but then the next day another 20.00 was taken back from my checking into my savings that's blocked and the only way to get anything done is going to a branch which is kind of hard when you working from 8:30-5 monday thru Friday. Nobody can explain nothing and not willing to help at all so with that being said I will be finding me another bank. Been banking with these people for over 5 years and this is the appreciation you get. I'm done with them. Oh and yeah all BBT atms never are in service half the time. I'm not speaking bad on the branch itself I'm speaking of BBT altogether.
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December 2019 by Scott Meissner
I came in today simply to use an BB&T ATM but my child told me he had to use the restroom so we went in and I nicely asked only to be told there are no public restrooms. (Is there customer restrooms?) Unfortunately he had an accident before we could get to a bathroom. Super lame you won’t let a 4 year old use the bathroom...Is this how this branch treats its customers..... this isn’t my normal bank and I will never come back again. I have never had an experience at a BB&T bank anywhere close to this. Do yourself a favor and don’t use this branch unless you like bad customer service.
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October 2019 by Lessie Phillips
All Good
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August 2019 by FloorScape lawn&landscaping, LLC
We got an account with this bank and the customer service is horrible they got like 7 offices and only one staff sucks
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May 2019 by Regina pro
Y'all know I love ya, but y'all need some trees in this parking lot! It's too hot!
