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February 2024 by melissa Taylor
The teller did not follow a simple request to deposit a check as cash. When the mistake was noticed I phoned the bank in order to correct the matter. Soome Rivas answered the call. I explained the issue to her, then she said she would check on it for me. She disconnected the call and blamed me when I called back. When I called back she attempted the argue with me rather then trying to remedy the situation. She did not curse or yell but she became rude and abrasive while placing blame on me. All conversations are recorded in the bank so everything that is written here is verifiable. Please treat your customers better especially when your bank/teller was the person at fault.
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January 2024 by Jacqueline Young
Ever since I opened my account with them I have had to get a new a new card my account has been hacked every month when I go inside the bank for help they can never help me ,the ATM is always down there's always a line and the young girl has no idea what she is doing DO NOT OPEN AN ACCOUNT WITH TRUST
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May 2023 by Christopher Key
I opened a business account here along with a business credit card. I later closed everything in person and asked for the credit card to be cancelled. The card did not get cancelled and an autorenewal was charged to the card. I started getting letters that I owed $20.31. I called and after being passed around for 20 minutes I finally found someone that said I had to pay the amount and also had to do it with a check or in person. She at least assured me the card was cancelled this time. I mailed a check that day that was cashed a few days later. I later get another letter that I owed $20.64. I called again and after being passed around 4 times (starting over with all the info every single time), I talked to someone that told me that a finance charge for $0.32 had been applied before the check was cashed and I had to go to a local branch or mail a check for 32 cents. I asked if that could be dropped and the manager there refused to drop the 32 cents. I still have to drive to a branch and pay this charge. This bank is unorganized, and the customer experience is terrible. I wish I could give it less than 1 star. If you are considering this bank, I would recommend finding another option.
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June 2022 by William Payne
Very helpful
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February 2021 by Lisa Barbee
5 months ago I began the process of refinancing my house. I had all of the paperwork uploaded into their online portal within 3 weeks. It is now mid February and I still haven't closed. Each time I contact the mortgage officer or underwriter, they never respond. Unbelievable. I have had my mortgage with them for 10 years, so its not like my credit is bad. Will NEVER recommend them to anyone. Thank God I don't bank at BB&T/Truist!
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September 2019 by Michael Aiken
Always has been a good bank to do business with! Recently, the teller staff was incredibly helpful and tenacious with helping me to efficiently move around balances between other banks' accounts and theirs. Impressive customer service!
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January 2019 by Randall Buchanan
Had BB&T for 3 years.. I got the app threw BB&T for my balances.. In the order they gave my text to my phone from there Web site it was no over drafts.. So they mixes all the chargers and made my account over daft.. They of course said some was pending.. On my texts that goes to my account never said it till they mixed up the way my money was spend.. It was 388 dollars they stold.. I when back and showed them on my alerts threw my phone in the order it was spent .. It didn't matter to these theft they don't care if you got kids to feed or not..I will be going to open account some where elses.. Causes Lords knows I don't need a bank stealing money off me.. Who ever banks with this bank keep eye on your money because this bank don't do anything but steal off people. A blonde headed lady with moles on her face was very rude. She didn't mind stealing money and didn't even try to help.. Bet it's in her account now get a new face with my money since this bank steals money..
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May 2016 by Alejandra Escobar
Lindsay is the greatest at helping you with any problems you have with your card, or if you need new services to receive the best they have. Not only Lindsay the staff is also very nice and helpful.
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January 2016 by Devin T
Arbitrarily holds funds on deposits. ATM works for deposits only 80% of the time. No clear policy on funds being held makes it very difficult to manage cash flow when running a small business. Personal bankers are not sensitive to these needs and only blame "the system"
