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February 2024 by Chris Muck
Haley did a great job of keeping me informed while my car was at the Gastonia location recently and went above and beyond! The service team did a great job of getting my car back up and running as well! Much appreciated!!
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February 2024 by Cassity Simmer
It was great. Fast and easy service
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February 2024 by Mike C.
This company has gone so down hill. 3 months for them to fix paperwork that they made a mistake on. They didn't put the lein holder in the correct name. This is a constant battle. Selling cars that were stolen and recovered without telling you. Putting wrong lien holders on titles. What a mess. This is going on for months. STAY AWAY
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January 2024 by Dale
Have completed one survey already about my CarMax experience. My 2019 F-150 was bought by CarMax but making "3 trips" to the car lot was very exhausting especially being 89 years old and sick. Wasn't at all pleased!!!
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January 2024 by Steffon S
Got a subaru impreza wish the price was better.
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January 2024 by M Graham
Lady in service is always pleasant!
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January 2024 by talina carson
Jose at carmaxx of Gastonia is a prime example of top tier customer service! You can tell his customer service is sincere and not just about sales numbers. He called me back with an answer to my problem in less than 5 minutes whereas the service dept was not at all concerned with what i had going on! (I know when im being lied to) Again top tier customer service!!!
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January 2024 by Syenia Lockes-Rich
All thanks to Wally!!!! ?????? She was an amazing associate by being a guide to help me understand financing. She didn’t rush me to buy a car, she was very patient and supportive. I admire my car especially cause it is my first car ever. I couldn’t have ask for a better car and a wonderful Carmax worker. Definitely 5 star ⭐️⭐️⭐️⭐️⭐️!!!
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January 2024 by Shannon K.
I went in to Carmax 2 weekends ago to look at buying a new car. I walked through the entrance and several employees were there just sitting around. No one greeted me or asked what I was looking for so I continued out to the lot. I looked around and saw a couple that I would have been interested in and another online that I was really interested in purchasing. I walked back inside and again, no one spoke to me. I took that as they did not want my business so I left. I ended up buying a new car last week from another dealer.
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January 2024 by steve cina
We bought our car in Gastonia location Lisa was an excellent Sales person very helpful and Courteous! We were able to look at multiple cars till we found the right one for our Daughter! Thank you great experience
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January 2024 by Tamara Ramseur-Doughty
One of the easiest car buying transactions I have had after purchasing multiple vehicles. The CarMax representative was very personable and made this process carefree
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January 2024 by Two cool dudes
Most of my shopping was done online. I set up search alerts and just waited. Once I found the vehicle I wanted, I took a test drive and purchased it. The in store process including test drive and trade in appraisal took less than 4 hours. The 30 day return policy and limited warranty was to good to go shopping anywhere else.
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January 2024 by Diane Conner
Great place
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January 2024 by ronnie daniels
Just looking around
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January 2024 by James Roberts
Sold them a vehicle..
