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December 2023 by Christine Pope
These folks are great! Came in 870$ less on repair quote. Got the job done in three days, the other company said they would need my car two weeks. Then they detailed my car too! I really feel confident in their capabilities, and their trustworthiness. Highly recommend!
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September 2023 by Derek Douglas
Great people up here who actually care about their reputation. Very easy to work with and fair pricing. As well as being very flexible with scheduling. Will service my vehicles here again if needed.
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October 2022 by Nina P
I was very pleased with the service I received from Carolina's Auto. They painted the roof of my car and it looks great. I especially liked the shuttle service. I will use them again.
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August 2022 by Bonnie P
I was recently told that I had a major issue with my car and that it couldn't be fixed. I was very upset and did not know what to do. I decided to look on the BBB site and see if any auto repair shops could fix it. I am so happy to say that Carolina's Auto repaired my car. It was not the problem that I had been told. They were very honest. The work is great and the price very reasonable. I am a completely satisfied customer and would absolutely use them again as well as recommend them to others.
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August 2022 by Michael B (Michael B)
My daughter was in a collision in her car, and when all the other body shops in the area were booked solid our insurance company recommended Carolina's Auto. They were extremely helpful, responsive, and customer focused. The same day we picked up my daughter's car, she was in a hit and run collision in MY CAR! After we had such a great experience with Carolina's Auto, we told the other driver's insurance company we wanted the work with them once again. Now, keep in mind, the following is not a negative reflection in any way regarding Carolina's Auto. First, due to supply chain issues parts delayed the body work completion - but Sierra with CA was very upfront and provided timely updates and timelines based on what was available to her. When the body work was done, the car looked great! My wife and Sierra took it for a test drive, put gas in the car, but the fuel gauge was showing empty and the check engine light was throwing codes. It appeared that there was more to be fixed than cosmetic issues.Sierra from CA went to the local KIA Dealership in Gastonia, where she explained what had happened to the car, and they insisted that the car needed a new onboard computer (in the front of the car, in the engine compartment) even though the car had been hit in the rear quarter panel (nothing near the engine). The car sat at the dealership for two weeks - they never touched it, and they never communicated with CA. When they finally did change out the computer, the issue persisted - because the sensor in the fuel tank had been damaged - just as Sierra had told them. Ladies and gentlemen, CA knew more about how to fix my car than the KIA dealership. When it came time to finally pick up my car, over two months after the collision, they had detailed the inside of it for me because of the long wait and process. They handled all contact with the other driver's insurance company for me, and did their very best to make this painful process as easy for my family and I as they could.This is a family owned company that prides itself on good service, and making things right for the customer. The communication was so positive with them that they knew my wife's phone number when it popped up on caller ID, and greeted her by name! Very honest, extremely friendly, and I cannot recommend them enough if you have auto mechanic or collision repair needs.Services: Tires
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July 2022 by PayneND1az (Michael B)
My daughter was in a collision in her car, and when all the other body shops in the area were booked solid our insurance company recommended Carolina's Auto. They were extremely helpful, responsive, and customer focused. The same day we picked up my daughter's car, she was in a hit and run collision in MY CAR! After we had such a great experience with Carolina's Auto, we told the other driver's insurance company we wanted the work with them once again. Now, keep in mind, the following is not a negative reflection in any way regarding Carolina's Auto. First, due to supply chain issues parts delayed the body work completion - but Sierra with CA was very upfront and provided timely updates and timelines based on what was available to her. When the body work was done, the car looked great! My wife and Sierra took it for a test drive, put gas in the car, but the fuel gauge was showing empty and the check engine light was throwing codes. It appeared that there was more to be fixed than cosmetic issues.Sierra from CA went to the local KIA Dealership in Gastonia, where she explained what had happened to the car, and they insisted that the car needed a new onboard computer (in the front of the car, in the engine compartment) even though the car had been hit in the rear quarter panel (nothing near the engine). The car sat at the dealership for two weeks - they never touched it, and they never communicated with CA. When they finally did change out the computer, the issue persisted - because the sensor in the fuel tank had been damaged - just as Sierra had told them. Ladies and gentlemen, CA knew more about how to fix my car than the KIA dealership. When it came time to finally pick up my car, over two months after the collision, they had detailed the inside of it for me because of the long wait and process. They handled all contact with the other driver's insurance company for me, and did their very best to make this painful process as easy for my family and I as they could.This is a family owned company that prides itself on good service, and making things right for the customer. The communication was so positive with them that they knew my wife's phone number when it popped up on caller ID, and greeted her by name! Very honest, extremely friendly, and I cannot recommend them enough if you have auto mechanic or collision repair needs.Services: Auto engine diagnostic
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April 2022 by Wanda Kirby
Great place was a misunderstanding about time frame ,work was great and looks new.
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March 2022 by Robert Hoosier
I have taken quite a few of my cars there,and I have treated with respect and the service has been great. My cars has been diagnosed with what the right problem was,not given the run around. The oil changes have been done at a good price,and I recommend them all the time to family and friends.
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March 2022 by stephany
Overall, my experience with Carolina's Auto was pretty good! It did take a little longer than anticipated to have the repairs on my car complete due to finding parts needed, but Sierra was amazing with communicating with my insurance and the rental car company to extend my rental until my car was finished! They went above and beyond with communicating with Kia and Kia Corporate to find a piece needed for the last repair on my car. I was rear-ended and the body work on my car made it to where it almost looks brand new! I would definitely recommend!Services: Painting
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February 2022 by Fernando Quesada
Thank you Carolina’s auto for helping my Family and I enjoy a great vacation. The service you provided on my wife Chrysler Town and Country was great!! We drove over 3000 miles with out a glitch. We had the transmission replaced, Brakes, oil change, battery replaced and the vehicle was inspected thoroughly. I take every vehicle of mine to them from sports car to diesel trucks they work on everything and great at it too!!
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February 2022 by Jorge Jdm Velasquez
Awesome people and great customer service. Great quality work for a great price. Would 100 Percent recommend.
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December 2021 by michael hallman
Great place to get your car fixed
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December 2021 by Kenny Kirby
So quick and professional the only people that works on my cars can't find honest reliable people like this glad I did
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November 2021 by Damien Anglin
vary professional and clean show room and shop and even paint booth.
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September 2021 by Keya Rock
Very nice and friendly family with Great prices by far. As helped get my car towed to them. I highly recommend.Service: Body & Trim
