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November 2023 by michael persinger
Booked for the weekend, checked into the room and left for errands for a family wedding. Came back cockroaches also decided to check in as well. There was an opening they come in and out of under the sink in their bathroom. You could see the lack of cleanliness underneath the sink. Exoskeletons/molt underneath where they come in and out of. Video blowing air to show movement just shows all the exoskeletons moving about. Didn’t even stay an hour and they did not give a full or a partial refund for the day we checked in. Just the day we didn’t stay. And refuse to give a full refund. Please inspect your rooms before checking in. (Unable to attach video) but have the video as proof.
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September 2023 by Auburn lackey
The rooms here and free morning breakfast are nice. Includes a pool too and that was nice to enjoy the only problem was getting the deposit back. Make sure you double check your deposit gets released back to you before checking out. I had to call multiple times about my deposit. The guy on the phone said my funds will be in be a couple of days turns out my funds wasn’t even released until I called again and the lady checked it for me. Props to her for actually checking in and making sure the funds were released back to me. The gentleman knew I called multiple times gave me the same response didn’t even try to ask for my name or anything to make sure it was released. Other than that all the women that were there was very helpful kind and courtesy and helped me out.
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August 2023 by Takilia Felton
I stay here before room was awesome. I’m currently here in room 205 and it smells like stuffy and the air conditioning is on like the filter need to be change. The microwave so old it makes a loud sound when cooking food but it get hot but the sound is annoying. Then At 8:15am I called front desk to get plunger because toilet won’t flush the lady said I have to come front desk to-get it! They should have brung it to my room bad enough we have to plunge the toilet paying $125.00 a night in this outdated room.Update at 8:32 the maintenance man was real nice came and fix toilet sad I had to write a review before someone was sent to room!Rooms: Outdated / was close to my brother house a mile away.. but I will try some where else next time.
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August 2023 by Cathy Horne
A large group was hanging out in the lobby for an excessive amount of time, being loud and obnoxious. Hotel staff just observed. I had to use the business center. There is no air conditioning in the business center. The door handle was missing from inside of the business center. I was trying to get work done in there and the employees were playing extremely loud music next door in the laundry room. One of them had brought a cat which was constantly crying. Crazy.
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August 2023 by Michael Gibbons
I was up for 30 hours and drove 1300 miles. I was exhausted. I have my own business so I am always aware of the gentle kindness a person shows. Pam was at the front desk. A warm smile and jovial personality was the medicine I needed. The restaurant recommendation was great too! I am used to the "nobody cares" post covid service. The small things matter. I will be backClean and comfortable
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July 2023 by TIM SMITH
Employees is a public setting need to be trained on the rights of people with a service dog. Being denied access to the dining area is against the law and discrimotry again people with disabilities. This is an unacceptable behavior. Management should be ashamed of themselves for allowing employees to discrimate based on a person having a disability.
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July 2023 by Cindy BArb
3 mornings with no hot water.. 2 different maintenance men came to try to fix it. But it didn't work. My card didn't work on 2 occasions, had to go back down to desk and get them fixed.Room was nasty. Stains on bed , chairs , and the tables were gross. Refrigerator door handle was broken .The curtains are not made to close all the way , so the street light shined directly on the bed. Very little sleep because of this. My bed was comfortable and clean. The bathroom was clean considering no hot water.
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July 2023 by Montavia Brooks
My family and I have stayed her multiple times and each time has been pleasant and comfortable. Especially the customer service. Unfortunately I cannot say the same this time… Ms. Janice, the supposed manager, has not met up to the expectations we were used to. Her condescending, stern, uncooperative and unfriendly demeanor while navigating through a reservation issue has left a bitter taste and sore memory in our minds.
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July 2023 by Chaz H.
I understand working and being short staffed. There's several days when I've had to work under staffed, I understand that it makes for a long day. But you can't use that to cover the real issue, which is the fact that your lazy. When I was there, I had to wait for towels multiple occasions. I would call the front desk and they would say they're on the way. (2 hrs later) call again and they would have the same response. I'm really easy to get along with, so just tell me the truth. We all have those days where nothing seems to go right. But for this to become a normal mourning ritual,., It's ridiculous. The staff was very nice overall, and I'm sure they did what they had been told to do. I would stay there again, but I will definitely make sure to have towels myself, or talk to housekeeping and make sure that there would be towels available.
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June 2023 by SJKA 9
Great place to stay over 3 day, pam is amazing and other staff re friendly and lovely..breakfast great as ever than other hotels. First time have a dinner simple food re good only one issue is Wi-Fi in bedroom is weak and disconnect. But strong Wi-Fi is at lobby room, should have fix strong Wi-Fi by room to room be better…. Will return that place again often PLEASE. FIX STRONG WI-FI…. And. Need more news to add listed..
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May 2023 by Ashe M.
Gave housekeeping bedding to be washed and was given back a badly stranded comforter, when we reported it to get a clean comforter they returned a clean queen sized comforter, in my effort to be clear about the issue we were told that we had given them a queen size and that is all we could get back- so we could not get bedding for our king sized bed.On several occasions housekeeping did not come at all.On several occasions the hall smelled of the garbage/ beer cans collecting in a bin, heavy chemicals from one of the rooms, and pet excrementLoud music playing from cars in the parking lot late night (after 10pm)early morning (7-8 am)Carpeting in the room that should have been shampooed or replaced.A broken freezer that leaked water into the refrigerator making it difficult at best to keep food.We were given two notice by a new manager, that we were obligated to let housekeeping come into the room to look around as it had been more than 3 days since someone had come in ( being sensitive to chemical cleansers we cleaned with our own products)One afternoon I heard something that sounded as if someone was trying to enter the room I placed the safety latch on the door and opened it to find hotel maintenance with a screwdriver " changing a battery" he did not inform us prior nor did the front desk. after questioning him he left and did not return- the front desk seemed to be aware- but from that point on the lock was looser than it had previously been... Don't stay here
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May 2023 by Charnel C.
Two stars because of the complementary hot breakfast which included make your cinnamon waffles.
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May 2023 by bph
I was awakened multiple times during the night for loud music and partying in the back parking lot. What makes it worse is before I went to bed I told the front desk clerk the secure doors were not secure and that many people not staying at the hotel coming in and out and there were obvious parties going on in rooms on our floor. After I called at 3:00 a.m. they finally called the police. That was all well and good until I was awakened again at 6:00 a.m. by loud base coming from a car in the back parking lot.Oh and did I forget to mention the hot water situation? When we first checked in I noticed there was no hot water. I called the Clerk. She said they were all booked up and I might have to leave the water running for a little bit. When I asked how long, she said 15 minutes. I did that and I eventually got lukewarm water that was barely warm enough to shower in. Same problem the following day. This is not a hotel I'll stay in again.
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April 2023 by Leslie Williams
The room needs a little attention…caulking around the tub, paint the patches on the wall. Otherwise…spacious and clean. I travel with cleaning supplies anyway!Friendly and courteous staff. Great location (plenty of restaurants within walking distance) and good price. Great for a 1 night stay.
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December 2021 by Kelley H.
My husband was out of town on business and his cell phone broke. I tried to get in touch with him by utilizing the front desk having his name and room number. Becky hung up on me twice after telling me that I needed additional information. What?! Horrible front desk service. Her name is Becky at Gastonia, NC Comfort Suites. If I could give her a negative grade I would.
