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February 2024 by Prism L.
Luis and Michael we're worked on my vehicle getting an oil change and they were superb at every detail! They had a kindness in their smile and ready to assist.their smile and ready to assist. Luis worked on details of letting me know if there was any leaks, and Michael was busy getting off all the bugs off of my windshield, as well as touching up my car with a clean rag, so that there was no greasy film from the work done. This is a wonderful, wonderful place to get your oil done, I'm so glad I came here to this location. Thank you for hiring such great gentleman.
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January 2024 by Chris Ragon
Quick service with staff who are knowledgeable and professional.
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January 2024 by Keith Foster
Online it saying there open an that there open tell 3 pm. I live in lenoir i just drove 62 miles 1 hour an 4 minutes to get my differential fluid changed. My fluid is already so low that in the mornings when its the coldest my car makes so much noise I was absolutely depending on them to be open today and now I am scared to make the drive back home I'm afraid if I keep driving like this much longer it will cause damage my whole point of this review though is to point out the fact that you should not be telling your customers that you are open and the worst part is that it's even the adjusted time because today is considered a holiday and it says that they won't be open past 3:00 you just don't know how bad this has messed up my day the reason for my drive all the way up here is because I had a gift card and this was the nearest one I will be asking for compensation when I come back to do my differential fluid change I believe a free oil change would be fair
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January 2024 by HOLLEY SLAGLE
Women beware of unnecessary repairs!
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December 2023 by Kim McMurry
Very unprofessional, was told 30 min wait to get inspection, one other car ahead, pulled in parking space to wait and got tired of listening to their vulgar language, went to valvoline on Franklin and they were amazing!
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September 2023 by john smyth
Luis the manager and his crew are excellent and very helpful in all aspects . Lots of competition but my 2 cars will be taken care by this jiffy lubeServices: Air & cabin filter replacement
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September 2023 by Andrew Ashe
Luis is the man! I showed up Friday evening to get my brakes changed (I bought my own breaks) and Luis told me he couldn’t do it without changing the rotors too because of how bad they were. So I left and ordered my rotors (I had purchased my own breaks too, trying to save some money) as the auto parts store didn’t have them. Saturday morning I went and picked up my rotors and headed over to Jiffy Lube… Luis got right to work, removed the tires, break calipers and pulled the first rotor off ready to change it…. Advanced Auto gave me the wrong rotors….. Luis pointed this out and we talked about it, I opted to just have him order them and the break pads with his recommendation (he actually saved me a little money). Once the parts got there he changed everything out, got me my oil change and inspection and I was ready to roll! During this experience Luis kept me informed and even pointed out some very important things that I needed to look out for in the future. This man has earned my business and I will point anyone I can in his direction.
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August 2023 by J. I.
The gentlemen at this Jiffy Lube location worked on my car as a walk-in within 30 min of me coming into their shop. They were fast, and priced honestly. I would definitely come back again. Good men, and good prices.Service: Auto engine diagnostic
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August 2023 by Betty D.
Brought my car in for an inspection. Note: This is my spare car and has been driven less than 5000 miles since the previous years inspection. Also, I had the oil changed 1000 miles ago by another shop and they included a 24 point inspection with it. At that time they pointed out that I would need front brake pads within the next 10,000 miles or so. But that was the only problem. Fast forward to last week when I take my car to Jiffy Lube. I will say that the attendant was extremely nice and pleasant. I went into the waiting room and within five minutes he returns and says that my brake light is out and would have to be replaced. That's fine because I know they can go out at any time so I said yes please add that on. 10 minutes later he comes back and says that he's found more problems with my car. He said that more lights were not working, the front and rear brake pads had to be replaced, and the front headlights needed to have the buildup removed. He said the car would not pass inspection unless I paid over $500 for the repairs. At this point I became upset because nothing except the front brake pads were mentioned in the recent oil change/inspection. I had also never even heard of someone having to have headlights cleaned before the car can pass inspection. I told him that I would not be getting the work done and so he failed 5 items on the inspection. One week later I took the car to a different shop for inspection. I let them know that I had been told my brake pads were bad and that some lights were burned out. They came back and said they did NOT find a single burned out light – all were in perfect working order. They also said I only needed to replace my front brake pads - same thing the other mechanic had said when I had the oil change. I did that, the car passed and we were done. As one of the other reviewers said – I think the Jiffy Lube guy tried to take advantage of me because I am a woman. I do not appreciate this at all. WOMEN - BEWARE of taking your car here!
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July 2023 by Ramyiah J.
I came in at last minute Luis was very helpful and kind I was having issues with finding someone to Mount my tire, the tire that I had didn't want to mount at first but he did not give up which I really appreciate him for that, very great employees at the shop they were all kind.
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July 2023 by Jo Studioso
I came in needing an inspection, oil change, and tire rotation. They did all of that and then some. Luis was amazing. He explained everything to me on why I needed what and showed me that my brakes were metal to metal. He really made sure I was driving a safe vehicle and there’s notes about my car that’s been really helpful too on the report.Thank you so much.Services: Tires
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May 2023 by Pamela Bell-Morrow
I have to give this Jiffy Lube five stars, despite them not being able to complete my oil change. I'm in town from FL and needing to head home. They noticed my oil change would require more than they could safely perform today. The technician, Luis didn't just call, he took the time to find me in the nearby McDonald's, explain exactly why they couldn't safely complete the oil change - I have a vehicle with specializations which cause issues with an oil change and damage might result. Rather than damaging my car by proceeding anyway, they topped my fluids, and otherwise made sure I can get safely back home to FL and have it properly serviced which I appreciate more than can be said. Repairs on my vehicle can be very costly, and to avoid them while also getting home safely and understanding the workers at this center cared about that is the best customer service I could ever receive.Service: Oil change
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May 2023 by C Arrow
Don't make the mistake of going here. The tech told me my gauges weren't working properly, which they were. Then I paid a ridiculous $130 to get the oil changed in my suburban. I took my truck to a competitor and it was $66. This place is a ripoff. They also didn't reset the change oil message or put a sticker in the window.
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April 2023 by Chelsea Craig
First off the attendant gave me an estimate an oil change and I accepted. After being seated in the waiting room he gave me a final quote ($30 higher) I agreed to that number, and he went back outside. He came back again and said the fluids needed to be topped for $10 to which I declined. He then opened my glove box and removed my cabin air filter, brought it inside the waiting room and said it needed to be replaced. I declined but thanked him for the evaluation. He then told me that “the tab/button” to release the filter was broken” but “he didn’t do it”. I smiled and said thank you for telling me even though I knew he broke it since my air cabin filter has never been replaced (my car is 4 years old/only owner) I was getting upset at this point since he lied to me. He immediately returned once again to the waiting room and said my “oil plug” needed to be replaced for “$15 and he just realized it”. At that point I was completely flustered since he had not even started my oil change or even drained my oil yet. I gathered my children to leave extremely upset. I asked for my vehicle to be released since they never started my service the whole time I was there. As I was leaving I expressed my displeasure because I had asked for an oil change and instead they rummaged through and broke my glovebox and hassled me over and other unnecessary.My husband called them after I left because he was concerned about the situation, and they were completely dishonest with him. Be warned, especially if you are a female.Service: Oil change
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April 2023 by Matthew Gore (MMFGC)
Excellent location. The manager Luis and his staff helped me out with a very annoying car situation, and I was out in less than an hour. Their workflow is very good, you won't be there long.
