Lowe's Home Improvement in Gastonia, NC, is a go-to destination for all home improvement needs. Customers can find gardening supplies, appliances, paint colors, and patio furniture. Many reviews highlight the helpfulness of the staff. For instance, Customer Service Specialists Kelly and Chinetta received praise for their dedication in assisting a customer with a refrigerator purchase, providing discounts, and loading heavy items into the car. Their commitment to customer satisfaction is evident, although there were some issues with delivery scheduling, which led to a cancellation. While some customers experienced challenges with order fulfillment and customer service, there were also several positive interactions. One customer mentioned an employee named Paola, who provided excellent service and product knowledge. Another customer shared a delightful experience during the Christmas season when an employee helped them find a discounted tree. Overall, Lowe's is appreciated for its variety of products and the willingness of staff to assist customers. However, improvements in customer service consistency and clearer signage in certain areas, like lumber, could enhance the shopping experience further. Despite some mixed reviews, many customers express a willingness to return and continue shopping at Lowe's for their home improvement projects.
went to get large smooth River rocks for a project in front yard. Was able to find them quickly along with flat roller for quick in and out mid afternoon. Good times!
March 2025
Helpful. I asked several people for help, where things were. Each person was kind upon the conversations.
March 2025
Went to look at shrubs and flowers. They already have a nice selection. Will go back in April to purchase.
