-
February 2024 by James M.
I live in the city of York SC and I have always shopped Lowe's due to their huge support for military veterans. I served two enlistments with the USMC. I was in Gastonia and my wife and I decided to stop in the Gastonia store. (We walked in at 330 pm on 02-10-2024, in case management cares). What a huge mistake! We arrived at register #3, and attempted to pay at the debit card register only. The machine was acting up and an older female associate arrived and she couldn't be any more RUDE. She was impatient and short with me. I attempted to talk calmly because my wife with with me, and she continued to be short and rude to not only myself but another gentleman standing to my left. (HE HAD AN ARMY HAT ON AND APPEARED 70-80 YEARS OLD! ). I am a a retired Marine and my wife is currently a RN. As a person who is in the service industry, my wife even mentioned how rude and impatient this sales associate treated everyone. I will never walk into this Lowe's again, Sorry Lowe's, your reputation is definitely tarnished in my eyes. SM
-
February 2024 by James Terry
DO NOT GO TO THIS PLACE! Go 5 mins up the road to BELMONT! Especially if your a Lowe’s Pro!
-
January 2024 by Wanda Williams
Perfect. Stacey was very polite and helpful.
-
January 2024 by Karen Davis
Looking for a tablesaw, went to lowes saved $100.00
-
January 2024 by Tutu
The young flooring guy was very helpful and knowledgeable on the product and procedures for my project. The lumber guy wasn't very helpful, just pointed and walked away. But I found what I was looking for.
-
January 2024 by Johnathon Hall
Most people that work won’t give you any help.All they do is point on some me in a nonsense direction like I work there. Far as helping with products it’s no help.You will get better customer service and support from Home Depot.Lowes may be cheaper by some degree but I would suggest they work on customer service so anyone can feel comfortable with DYI projects.
-
January 2024 by David Adepegba
Awesome customer service
-
January 2024 by joselynne young
Walked everyone greeted me
-
December 2023 by Raymond G.
On 12/19/2023, I ordered a Bocsh Dishwasher from the Gastonia NC store to be delivered and installed on 12/29/2023. On the 29th, I received a call from the installer that the dishwasher wasn't at the store! The Bumbling Idiots didn't order the dishwasher from their warehouse!! So here I am taking a day off from work, waiting, and no one even calls to notify me. It will be a long time before I order anything from Lowes
-
December 2023 by Teresa Atchison
Yesterday, I went to Lowe’s to purchase some vinyl floor planking for my bedroom because on my app it was on sale for 20% off or 1.60 a square foot instead of 1.99. I went back in after I purchased when I realized I did not get the discount. I was told that you had to order online to get the discount, which no mention was made of this in the listing, or it was for employees only. I have never been an employee. I was passed off from one person to another with no one trying to resolve the issue. I have since learned that the app had been changed. If you are going to be in business, you need to honor the prices you put out there. I’ve been going to Home Depot but I thought I would give Lowe’s a chance because it was such a great sale. I learned if it sounds too good, it probably is. I was treated in a dismissive manner and will never darken this door again. Home Depot has far superior customer service and I will not go to Lowe’s ever again.
-
December 2023 by Baker
At least they had it praise God. Stihl stuff so rarly obtainable by us who in order to reside in the law have devoted ourselves to a life of pedestrianism. So thank you Lowes in Gastonia for staying open late enough for me to put in a full day's work and be able to obtain my replacement parts while on foot.in closing "support your local hardware store when you can"Did anybody else cry when the Fords Seed Store closed?
-
December 2023 by J T
This is my favorite Lowes in North Carolina. I go to maybe 5-6 different locations but this one is special. They have a great garden center and usually have items that other locations don't have.
-
October 2023 by Tara Thompson
⭐⭐⭐⭐⭐I had the pleasure of encountering JP during my visit to the Mallard Creek (Chancellor Park Dr) Lowe's. May I add, he was the ONLY EMPLOYEE who spoke to me and gave me assistance and said hello. I was on the hunt for a specific item (which, to be honest, I didn't even know what it was at the time) it’s called “Stakes” for Realtor signs ? , but without even having to ask, JP approached me and expertly directed me to the exact aisle where I'd find it. His friendly and outgoing demeanor made the whole interaction a delight.If more individuals in customer service were like JP, willing to go that extra mile with a welcoming smile, I believe it would create an environment where customers are eager to return and genuinely enjoy their shopping experience at Lowe's. To be completely candid, I was having a pretty rough day, and JP managed to completely turn it around with his authenticity and warmth.Thank you, JP! I genuinely hope that Lowe's recognizes what an exceptional employee they have in you, and that you receive the acknowledgment and appreciation you deserve, possibly in the form of a well-deserved raise! Cheers to you!
-
September 2023 by Petey C.
I was just walking around looking at tools while my boss was getting the paint mixed we needed for the job we're working on. I usually buy at least one power tool a month to add to my collection because it's just nice to have them in case I need them. Well while me and my fiance were discussing which tool to get some very unprofessional boy that works here approached us and asked what we were looking for. I informed him we were just waiting on my boss and he got smart asking a whole bunch of questions even what did my boss look like. He all but accused me of shop lifting without saying the words. If this is how you treat people HOME Depot will get my money from now on and the shop lifters can have this shit hole
-
September 2023 by Gail Dixon
Three delivery’s of washer and dryer and all where damaged. Went to store from Fort Mill SC and finally got refunds. Manager never said he was sorry and was not offered from him anything for our time. Never shop here again.