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March 2024 by Casey Iglesias
Mack did a great job helping me today, got me in and out. Needed a tire replaced and was able to be on my way in less than an hour!
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March 2024 by F. Prunty
Service Manager Mack was wonderful. The store opened at 9 we were in at 8:55 a.m. SM Mack let us know the tire expectations a head of time. The bolt in my tire was taken out and he we were on our way. God is good and so was the service.
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February 2024 by keveon dar
Never go to this place again. Went to go get my brakes fixed and later the car shakes when I push on brakes. Went back to the place to get it fix and they told me it was the back brakes charged me and it still shakes. Then told me to come back and they can fix it with no charge. Told me what it might be. Ok go back and they saying no that’s not the problem and they will have to charge me. Nope NEVER will back again. Just want to keep charging you and never fix the problem . Give negative stars if I could
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February 2024 by Greeneye G
Decided to stop at this place to get one new tire put on my 2020Audi A6 worst mistake of my life should’ve read more of the reviews. These people are snakes. Never go here I left with a check engine light on. No one around offered to help not even corporate, and I proved to them that the dealership usually takes care of my car and passed maintenance reviews showed nothing wrong with the engine or anything relating to it. The most I had to get done was a brake change even with the proof I was told to take it to Audi and force them to prove that this place did something wrong, my conclusion is since they wanted to sell me on three other tires and I didn’t go for it you would try and make me spend 400 and some odd dollars on maintenance if my check engine light turned on crazy that’s around about the same price as the tires plus the maintenance this place is shady the type of people that smile on your face while they got their hands in your pocket. Told me everybody gets an inspection before they do work on the car. OK but when ITold me everybody gets a inspection before they do work on the car. OK but when I checked out, why didn’t I get a inspection paper? All I got was a receipt. Very suspicious.Update just talked to Audi and my sensor line is in my back right rear tire where it was changed if my tire didn’t blow out as it did it, they will be able to tell if the person who change my tire accidentally hit the sensor line which is common so yes, that reading that came up, could have came from y’all changing the tireUpdate February 26 just now got my Audi checked out. At Audi Northlake in Charlotte where I always go, How is it that a connector became unplugged under my hood nothing to do with my condenser. I’d appreciate it if you guys would pay me my $186 for getting my car looked at. Thank you I can send you the video of the mechanic telling me it was unhooked just laying there the odds of a connector coming loose. Are very very slim to none. He didn’t even recommend me replacing the connector.
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February 2024 by patty wise
Mack is great and very attentive to your needs. I’ve been coming here since I got my vehicle almost 3 years ago and they haven’t missed a beat.
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February 2024 by julia melerine
Mack was so helpful! I called around and NTB was the least expensive for my run flat tire. Second time here and still happy with service
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February 2024 by Paola Adams
Great services! Mack help me with my tires right away with no issues at the best price! Would highly recommend. Very satisfied customer will definitely continue to come back.
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February 2024 by Rachel Paun
Mack was a huge help identifying issues with our crv. He was helpful and cared about the history to help us get a long lasting solution. He and his team identified the issue and offered options for fixing. They completed the work and I was on my way! Added bonus - you can wait at Panera which is close by !
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February 2024 by Becky Hairr
First, when I called I spoke to Lakeisha, she was very kind and helpful. She was able to get me in right away. When I entered the NTB location, Nathalie greeted me and they started to assess my rear passenger tire. After a thorough inspection, a patch was not possible, and the other tires were needing to be replaced. (I knew they were getting close to the end of their life) Everyone at this location were professional and helpful. And it didn't take all day for me and my vehicle to be back on the road; safer than how we drove in!!
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February 2024 by Lachanda Watson
Mack and Nathalie gave me great customer service.
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February 2024 by Mae Legette
Mack & team did great, speedy service! Thank you!
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February 2024 by DeAndre Williams
I’m a repeat customer do to the excellent service provided. Mack took great care of my needs and earned a customer for life. Any tire, or service needs pop up, I strongly suggest giving them a call. Fast and reliable work guaranteed.
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February 2024 by Travis Byrd
Great experience!
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February 2024 by Simon Clark
The service and professionalism provided by Matthew & Nathalie was excellent and I have decided to make them my stop for car repairs in the future as long as they are employed by this locationSincerely Si“Very Satisfied Customer “
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February 2024 by Michael McQuain
Mack and Rozo where excellent in saving me time. Thanks guys!
