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March 2024 by Paula Houser
After DAYS and wasting time of going around and around online trying to reserve a storage unit; I was Blessed to have the opportunity to meet FACE to FACE with Sherri and Sammantha at the facility on Union Rd in Gastonia, NC. I knew immediately, I was in the best hands no more frustrations trying to book online. I trust Public Storage is aware of the invaluable asset they have in Sherri and Sammantha!! These kind, caring, knowlegeable, and professional ladies are an breath of fresh air in the times we are living in!!! They were very busy when I walked in the door but dropped everything to service my needs.I toured to unit, finished all paperwork, booked my unit and on my way in less that 25 minutes.. Thank you ladies ? HaPPy CustomerPaula Houser
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March 2024 by Mary Brice
The Best service at public storage clean, friendly, courteous and Laura and Camero was awesome.
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February 2024 by Angelicia Dixon
She was very very nice and respectful! She was patient with me and my situation, handling it quickly with no problems! Answered all the questions I had with no problem. From the phone conversation to in person she was very sweet, I definitely recommend this location to any and everyone!!!!!!!!
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February 2024 by Admin
Sherri was very pleasant, helpful & extremely! Highly recommended !
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January 2024 by Justin
They're the worst storage unit company I've ever used. One that topped it all for me was the fact that while it was winter & cold outside 19° my wife's battery died on her while unloading the vehicle they have a rule that makes it so you can't enter the facility after 9 PM, I made it to help her around 20-30 minutes prior we had to wait on the tow truck to help us it passed 9 & the 24hr number we contacted told us it'd be fine just call back & they'd allow the tow truck to enter & help us out. Once the tow truck came it was a few minutes after 9 PM & they wouldn't let them in to help when called back. The lady was very rude & told us we would be stuck until the next business day which was absurd (they hung up on us multiple times and were very rude while it was too bad and our problem) I have a medical condition that requires medication & during this time they were provided with every bit of this information & still didn't care. We had to contact 911 for assistance "due to the medical condition & being so cold we had concerns about getting hypothermia. We told them this was a matter of life safety and she still hung up on us. The fire/rescue were dispatched to our location after 1hr 45mins & we finally reached someone who wasn't a hateful person & said they're not sure why the previous lady wouldn't have just opened the gate to allow help or simply let us out. More details of other incidents have been documented & will be updated on this review after everything is addressed properly. Wouldn't recommend this location to anyone. ☆1 is only because Google won't allow negative ☆on here.
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December 2023 by Shmeka Knox
Customer service is decent but I do feel I was being overcharged for my $387 a month
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November 2023 by Bobby Seibert
Very friendly service clean environment, clean surroundings, very helpful. Everybody couldn’t ask for anything more. The manager was very nice encouraging smile on her face as my wife said a very beautiful lady.
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October 2023 by Nicole Hoermann
Laura and Camero are so amazing. This facility is truly lucky to have them. I'm glad they are still here. They give each customer the absolute best service and they make you smile every time you come in. They always do their best and are such hard workers. You can't go wrong storing here with them.
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October 2023 by Michelle Haymaker
I've never been treated so rudely as I have by Laura. 1st of all shes NEVER there. You make appointment and she doesn't show for 2 hours. I asked her to connect me with a supervisor, she hung up on me. I called back stating that I asked for a supervisor not to be hung up on, my exact words, and she hung up on me again. After contacting action 9 news I had to leave a vm cause she refused to answer my call. So finally a supervisor called me being rude as I was being rude as well after being treated so poorly by Laura. I'm going to use my platform of 54k followers to blow this up as well as action 9 news. If your employee. Laura can't have good customer service and treat people better and actually show up for work then she shouldn't be there. I will never use nor recommend this location. I'm only sending out bad reviews. I can send you the video I created if you'd like to see what 54k people are going to see
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October 2023 by Nicole Sprouse
I recommend not using public storage!They are trying to deny my refund on a unit that I canceled and didn’t end up needing. Been calling for several days trying to get my money they told me it would take 48 hours to process, then proceeded to tell me it would be on there in a couple days and I have now been waiting 7 days to receive my money and they are saying I may not even be approved to get my refund which is stupid because I never used the unit in the first place!!! So I do not recommend using this facility
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September 2023 by Jamie Stiles
I loved her service. She explain everything for me, answered all my questions. She’s the best.
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September 2023 by Jay Life
I have to say this location is the best, because Laura goes out her way to accommodate my needs for the proper unit that I needed. Also they work with you with incentives
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August 2023 by Kimberly Diab
I could not have asked for better customer service. I was stressing a lot that day and Laura was very kind and personable. Made the whole experience a pleasure. I truly recommend them.
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August 2023 by Ana Kennedy
Amazing communication. Laura was super helpful and friendly. ?????
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August 2023 by Christina Moose
Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura .