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February 2024 by Kyle The Trucker
Great experience and Samantha was awesome
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January 2024 by Robyn Chapman
Started renting a storage space 3 months ago and was told that the rate would increase in 6 months. After 3 months, fees went up by $40. When I called the location, the representative told me to call customer service. I called customer service and they said that they reassess rates every 3-6 months and increase these rates depending on demand. Also, told that there is nothing that could be done and that property management has stated the new rate would stand.In closing, beware of this company. They will increase the rate without warning, and not do anything to accommodate you as a consumer. There are other local companies in the area who will not do this. Please contact me directly by clicking on my profile, and I can provide that information for those reputable companies.
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December 2023 by Sherena Mcclain
Every thing was easy. And I love that I don’t have to get out my car to unlock the gate
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November 2023 by Jess
I rented a unit in April until today. It was ok , not the best but we needed storage quickly. The rate for a 5x7 with insurance and lock was 96 a month. Ok great whatever, then I get an email saying my 5x7 unit is going up to 114 a month. That's not right. It's little bigger than a walk in closet , outside and not climate controlled. That's highway robbery. The entire compound is nasty and not well kept , there is no one on site so if you have an issue you just have to hope the kiosk is working. We moved out and will not return to this location. There are better kept climate controlled units nearby that are cheaper and have staff on site to assist you. Do better please. People are struggling badly enough right now without getting hosed over storage units.
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September 2023 by Hope Lucius
Kiosk wasn't working and had to drive to Union Rd to the office, and Laura spent 2 hours back and forth on the phone to get everything set up right. I appreciate having someone who is willing and patient enough.
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September 2023 by Dwayne Bowling
It's a great place to store your stuff. The staff is awesome and the blonde that works behind the desk is gorgeous. Very friendly I wish she was single
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August 2023 by Sylvester G. D.
I have 2 units with you and I am pleased with the service you provided. I kinda wish that the smaller one was near the largest because it is all the way in the back compared to the larger one, which is located right behind the office.
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August 2023 by Christina Moose
Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura again.
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August 2023 by James Michael Wilkinson
You can't beat the customer service that you receive here. Laura and Camero are so nice and willing to go out of their way to help.
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June 2023 by Holly Huskins
This place is gross, dirty and the units are filthy. There has been a sketchy cooler covered in flies a couple units down from mine, sitting outside for over a week. (Pic attached) No telling what is in there. I have included a photo of the sign by the dumpster, which clearly states “Help Up Keep Your Space Clean”. So after cleaning my unit because it was disgusting when I first arrived, I took my trash FROM the unit to that dumpster and then was fined $75. Clearly the don’t want to keep it clean by the looks of it. The storage units on Hudson are brand new,Wayyyyy cleaner and cheaper, go there!! Do not rent from here unless you want insects and spiders all in your stuff.
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March 2023 by Tammy Waugh
Very nice people very nice facility staff was very professional help me work through getting my application filled out and ready to go to check in and new unit was very happy with overall experience
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February 2023 by TheFreedomCommander
Nikki/Nicole was very helpful and came down to fix our door when we needed help.
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December 2022 by Ginger Barnett
Being that this place is a kiosk it's so hard to get a return call back. The tree branches in the back are not groomed and hanging down so if you bring your truck or a car back there you have to move the trees branches out the way in order to get to your unit. The doors to unit have cracks in them even though you pull down and lock it so I know your furniture or whatever else you have in there have rodents running around. I have a wood frame picture in the unit when I opened the unit up the first thing I noticed was the frame was chewed up though plastic that was around the picture frame. It made me cringe to know I am paying for my valuables to be there safe and sound and I'm paying for a family of rodents and spiderweb in my unit. It disgusting can't wait to move out this unit and I may have to trash some of my items. It was the closet storage place to my house and I hate that I didn't put my valuables in a climate unit. Don't go there protect your valuables.
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November 2022 by Chris N Becky Burrell
I won a unit in an auction the day before Thanksgiving. I showed up Friday after a 4 hour drive. no one there. no one to answer the phone. no answers at all. I just found out that because I wasn't thereFriday, the propertymanager had to clean it out. her words by the way. i guess her kids will be getting a new electric scooter and a trampoline for Christmas. Since thats what i paid for. I guess she wanted it more than I did....
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October 2022 by Cathy T.
I emptied out our storage unit today and a lot of our stuff was very wet. plus we saw a lot of mice droppings and even saw 3 mice run out of a box when they heard us coming. I had to go through several cardboard clothes boxes and throw out what had been chewed through. I had two large storage units in Mooresville with the same company and they were wonderful. had them for several years and not one problem. this place was poor definitely not worth $200.00 a month they want for this small unit. Also no one on site it's all self service, so no one to ask if you need anything. Save your money and don't go here!
