-
January 2024 by Iris Smith
I have been using Quality auto for about 4 years and I can highly recommend them. They are fair in there estimates and never try to add to your bill. Truly the best repair shop I've ever had
-
January 2024 by Striking _
$90 to diagnose a car just for the issue is a little much. Car shops in Gastonia that will do it for $30. Don’t hike prices just because.
-
October 2023 by Jennifer Stepp
Great work. Honest owners. Competitive pricing.
-
September 2023 by Ashley Andrews
Great people and great service! I’m very happy to have found this shop. The folks are kind, trustworthy, and honest.
-
August 2023 by Samantha Cantu
DO NOT RECOMMEND. If I could leave no stars I would. This place is dangerous and full of liars. Took my car in, asked them to look at the brakes repeatedly. When we picked the car up the lady up front said no issues were found. She confirmed that on the phone with us and in person. Yet when we get the car home and look at why the brakes are still squeaking, do we find that this shop LOST the caliper bolt on one brake, and the other was so loose it was about to fall off.If we hadn't gone to check the issue ourselves, I could've gotten in a SERIOUS accident and possibly died due to no brakes!! When confronted, the lady up front and the mechanic said they never actually looked at my brakes. Even though we were told they did repeatedly! We specifcally requested this since they squeked.We didn't want anything from them, just to acknowledge and understand the lack of care for other people is astounding. I TRUST mechanics to do their jobs correctly, and clearly that was a mistake here. DO NOT GO HERE.
-
August 2023 by Robin Williams
The people are very friendly and nice. They did an outstanding job and I highly recommend them.
-
June 2023 by Mackenzie Hughes
I went to this place for an alignment on my Honda and to start the price was pretty decent and everything was going great until me and my boyfriend test drove the car and the steering wheel was tilted to the right and also super stiff. After we noticed we called and asked if we could bring the car back for an alignment sheet and they were willing to let us bring it back the next day for another alignment and the sheets. Upon returning we mentioned to the women at the front desk that the steering wheel was super stiff. She told us that the stiffness had nothing to do with the alignment. Which in fact it did, it was not stiff before bringing it in for the alignment. She then went to ask some man that alignments don’t cause stiffness and the man said it doesn’t as well. But we wasn’t going to argue that with them so we sat down and waited for the car. After an hour passed by the car was ready. They then gave me and my boyfriend the alignment sheet and another sheet telling us the total, a vsa code and that the right side was off a little. Which the women mentioned that the computer told them that I had a vsa code which is why the steering wheel was stiff. I just find it odd that now when I’m driving my car the steering is fixed and it feels like how it was before they fixed it the first time.I would definitely go back but just the arguing about the steering wheel was weird. You get what you pay for.
-
March 2023 by Jordan Smith
Had my fuel injectors on my 2017 Honda Civic replaced here and was very pleased with my experience. Team used original equipment parts on my vehicle which I appreciate! They were prompt in getting parts ordered, relaying updates on the progress, and getting my daily driver back to me in less than a week for this extensive repair, and most of all straightforward and honest in their work. Hard to find this excellent quality of service. I will be back! Thank you all!Services: General repairs & maintenance
-
January 2023 by Garry
Quite good and fast to respond on calls, they're busy most of the time but will attend to your needs right away if the schedule permits. Tisha will give you the fair price right away if you knew what needs to be done on your car. I work just 2 blocks away from their shop so it's easy for me to just drop off my car and they'll just call me back when it's done (on the same day). I already have recruited 2 of my coworkers to deal business with them. So far so good!Services: Tires
-
January 2023 by Re R.
DON'T DESERVE A STAR!! I don't know why people are giving this piss poor company good reviews. This company had my husband truck since 10/31/22. My husband picked out a motor he wanted with X amount of miles...gave money for motor up front and then Tisha said motor was ordered. Bob said that truck was going to be ready a week after thanksgiving. Called on 11/27 and was told that motor should arrive shortly and that it was in transit. Every time my husband called Trisha) (phone records of all calls) motor was in transit it was being derailed and then say back to in transit. Now it is December 27 Tisha said motor was in but when he called back to say he needed his truck as soon as possible Bob said it wasn't in...well Tisha said it was in. Put on hold...now oh yeah it is in and Truck was ready on 1/6/23 from 10/31/22. Pick truck up husband paid balance and given keys. No one walked out to show my husband what was done to his truck while he had hood up. Drove truck and cut off twice in the middle of the road and days after that. Made it home and took to another shop to change muffler. Was told it had a leak in the manifold. Took back to QAR and when my husband pull up he over heard Bob say I told you he would be back. He said now why would you make that comment if nothing was wrong with my truck. Now Bob told him it was going to be an additional $700 to fix what should've already been corrected. If manifold is bad you call customer and let him know that it need to be change or take old one from old motor. Bob said we saw you in the parking lot for 10 min under the hood...but husband said you never came out...did you! Now I already paid over $3400 and you couldn't come out to explain what you fixed!! (I guess that's why he said...he will be back). Then tells my husband that he can take to another shop if he want it fixed. Long story short truck was still cutting off 1st opinion reputable muffler shop that all of people go to in Gastonia as well as a 2nd and 3rd opinion. Ticking noise coming from motor.....Was told leak in the manifold. Manifold and transmission studs/bolt damaged and some missing as well as the dipstick tube not mounted...I can go on and on! (have pictures and receipts as proof). Dealership Service Supervisor said truck should have never left Quality Auto Repair in that condition.Quality Auto Repair want give my husband a copy of receipt with motor/miles in case he want to sell (motor that he paid for). First Tisha said receipt was filed for the year I told her well how about you call me when you can get me a copy. Service manger supervisor stated that not giving a receipt for motor that you paid for up front was unacceptable. My husband called back Tisha and she said that it is her receipt she wrote a check (but with his money) and he was not getting it on 4 different occasions. She said you don't get a receipt from a restaurant when you order a steak that they purchased. Really!!!Oh and by the way Bob and Tisha then say that the motor that was originally ordered never came (one that was always in transit/derailed/transit) and they got a motor from a junk yard in Dallas which was never authorized and we don't know how many miles on motor because they want give proof. Tisha said well they can just call me and she can tell them...what a lie! Really!! They are liars with a Bible on the desk! Never given the option for my husband to bring back to correct the issue even though he has a 3 month warranty.....it only been two weeks as of today.4 people said in 3 days and even one today who stated they tried to over charge him $400 for a part that was only $69 and would never recommend this company to ANYONE. Now Truck it's at another shop and the tire in back is wobbling. He believe they took parts off his truck and now Bob has one just like it for sale that's been sitting in the back parking lot for months. My husband truck was immediately pulled in the bay 10/31 and never seen it again (been up there over 4 times to check if motor was in) until it was time to pick
-
January 2023 by John M
I just want to give a big thank you for helping out my son a few days back. He's not a mechanic and Autistic so when I can't help him with a mechanical issue, I have to rely on others to do so. The staff was very professional on the phone with us both and they got his car diagnosed and fixed in an expedient manner. The fact that the business is veteran owned is a huge plus for me. Thank you so much!-JohnService: Transmission
-
January 2023 by Garry Sanchez
Quite good and fast to respond on calls, they're busy most of the time but will attend to your needs right away if the schedule permits. Tisha will give you the fair price right away if you knew what needs to be done on your car. I work just 2 blocks away from their shop so it's easy for me to just drop off my car and they'll just call me back when it's done (on the same day). I already have recruited 2 of my coworkers to deal business with them. So far so good!Services: Air conditioning
-
November 2022 by Dana Drennan
Great people fast service, great prices
-
November 2022 by Beverly Johnson
This is by far the best place I know of in Gastonia to get repairs done!My starter went out on my 2018 Ford Escape, I had it towed there by Tommy's Towing on Tuesday (11/1) and picked it up on Thursday (11/3) even after having to get the part from the dealership and the price wasn't as bad as I thought it would be. Thank you Tisha and Bob for taking care of my ride! :)Bless you both and your children!Beverly
-
October 2022 by Kevin Bourne
This is by far the best place to have anything done to a vehicle. Good family business, nice atmosphere and speedy service. Five starsService: Oil change
