-
October 2023 by Dana Sanderson
The smell of the new mattress was horrible, very strong chemical smell. One of the most uncomfortable beds I've ever owned. Been sleeping on it for 3 years now hoping it will get better or I'd get used to it. Every time I wake up it crosses my mind how uncomfortable this bed is and how my body has hurt since sleeping on this mattress. Will never purchase here again. Wasted.
-
August 2023 by Elizabeth Will
I bought a Cal King medium firm mattress with pillow top. I've been struggling to find an old fashioned traditional mattress. This seemed like it was it. It is terrible. I expected it to be like my other old time mattresses. I always got medium firm, but this is so hard it causes so many aches and pains I can't wait to get out of it. Most other mattresses you can get a refund for if you don't like it, even though it has to be disposed of since it can't be resold. You could always sit on the edge of an old time mattress and it was comfortable. I had a request edge support and it felt like was like I was sitting on a 2x4. It's an expensive purchase and you just throw away your money. You might have to throw more away if you pay 25% to get another one in the first year.
-
February 2023 by David Shook
We needed a new mattress, so we bought the exact model we purchased 20 years ago. Outstanding mattress!
-
September 2022 by Chris Deyton
Nick was very friendly, not overbearing like you fear a mattress salesman would be. He answered questions if I asked but otherwise kept his distance. We left and shopped around but came back to purchase because of the quality if the product and the ease of the shopping experience.
-
April 2022 by Tc Smith
Me and my wife went in this morning, Antonio was awesome from the moment we walked in. Takes his time and explains everything you need to know about the mattresses. He actually wants you to lay on them as you would sleep at home to insure your making the right choice. Definitely will go back. Customer service was great thank you again Antonio.
-
January 2022 by Ricky McGee
Good place to shop . Employee asked us some questions showed us what he recommended . Let use take our time . Picked out the mattress we wanted. Good experience. Thank you.
-
September 2021 by Mz Sunflower
Purchased some bedding about a month ago and I Love It!!!! It sits high, comfortable and does wonders for my back! Antonio was great...I was sold on a mattress in the first ten minutes of walking in! I will gladly return! Keep up the great work Antonio!!
-
August 2021 by Sarah Helton
Back in 2013 My husband and I purchased a Euro king size mattress cost about $1800 at the Gastonia, NC off of Cox rd store. It was supposed to be better than the pillow top. We were told to flip it and turn it but, as soon as we got it it felt hard to sleep on. I was pregnant at the time and after having the baby I felt it to be worse. A gentlemen come out and put a 2 inch foam mattress pad on top and it did NO good. We read the return rules and everything was against us. They claimed it to be normal wear. My husband had a bad back to begin with but, it became worse along with his right hip hurting. My back developed the same right side back/hip pains. One day My back gave out on me and I was down a day or two icing it on and off with my eldest son helping me to get around. My husband and I had to sleep on the edges each side to avoid the springs digging into our sides. Eventually, My husband and I had to sleep on our couches in order to be able to function in the days from back pains. We could not afford a new mattress because of how much the king mattress cost us.My eldest son was in need of a twin size mattress in 2017 and we figured the bad luck with our mattress was just us being over weight or just being older so we purchased him one at original mattress but, then he developed the same right side hip/back pain as us. Finally, we threw our mattresses in the trash in 2021 as we moved. Our backs will never be the same. DO NOT buy these mattresses. They are junk!!
-
June 2021 by Mz Renee
Purchased some bedding about a month ago and I Love It!!!! It sits high, comfortable and does wonders for my back! Antonio was great...I was sold on a mattress in the first ten minutes of walking in! I will gladly return! Keep up the great work Antonio!!
-
May 2021 by Carolyn Whitesides
Purchased a new mattress last week from store on Cox Road in Gastonia. We love our new mattress. The store manager, Antonio Goodine was so helpful in our choice. Everything in our visit was so pleasant. The delivery was on time too. Thank you Antonio!
-
February 2021 by Karen Cloer
Nick was extremely helpful and there weren't any high pressure sales. We would definitely recommend this OMC location and Nick.
-
August 2020 by wayne jordan
Nick was very helpful and was not pushy.
-
March 2020 by Diana Moore
Kind friendly service almost 2 years later still look forward to sleeping every night.
-
November 2019 by Sean Rivinus
This is our second mattress from this company. The first one lasted 10 years so we went back when we need to have it replaced. They had a hybrid mattress that felt really nice and soft in the store. So we made the purchase. The mattresses arrived at it our house and was stiffer than the store mattress. I complained about it the first night. Their website lists this mattress as soft and I did not feel it was a soft as the one in the store.
-
November 2019 by Sean R.
This is our second mattress from this company. The first one lasted 10 years so we went back when we need to have it replaced. They had a hybrid mattress that felt really nice and soft in the store. So we made the purchase. The mattresses arrived at it our house and was stiffer than the store mattress. I complained about it the first night. Their website lists this mattress as soft and I did not feel it was a soft as the one in the store. I will give them credit in that they did send someone to my house. They did send me a 1"inch memory foam topper to try to alleviate the problem. This mattress is supposed to have 4 inches of foam already. It still feels harder than the one in their store. Their website states "Please understand that comfort is a personal preference. We encourage you to visit a store to try our mattresses in person if possible" We did that, but what we felt in the store is not what we felt we received. They do have a "comfort policy" where you can replace the mattress buy paying 25% for the mattress you buy to replace the one you have. How can I trust that a different one in the store will arrive with the same comfort level when it gets to my house. They have already proven that how it feels in the store means nothing to how it feels when it arrives at home. The company and I disagree on how it feels. The mattress cost $1600 odd dollars with tax. It will cost me more to fight this that to just suck it up. In the end they have lost my trust as a customer. I gave them a second star because they did come to my house to try to address the issue. However, I would not recommend them and will not buy from them in the future.
