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March 2024 by Qunita Gladney
My packages always arrive without damage compared to USPS.
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March 2024 by David Blumberg
The UPS Store located at 2230 E Franklin Blvd Ste 100, Gastonia, NC 28054 is a conveniently located store in Gastonia, NC. Near some large shopping areas. Service by Troy was friendly and quick. He took the time to listen to my shop by needs and concerns. There were 3 registers opened and all 3 weee busy. This is a very high volume store location.
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February 2024 by D Davis
This place is ALWAYS so busy but the employee's take it in stride. I've watched them work together, without complaint to be as efficient as possible. Always courteous and quick. I appreciate their service every time I visit this store for all my shipping and returns. Thanks to ALL for your hard work! It does NOT go unnoticed by me, a person who very much values my time.
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February 2024 by Michael Dowdle
I use UPS all the time for personal and my business but never this store before and I will never go back, I brought in a Amazon return of a night scope and this older man "I'm guessing the manager" came over started freaking out about it being a gun part and how they would get "shut down" if they took it and how it had to be shipped from a special place, when I look confused and tried telling him that is just a sight that it's not any type of firearm, he didn't care so I just left, I called UPS they assured me there was no problem shipping it and I took it to another UPS store and they took it no problem.
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February 2024 by Arrington L
Great experience. Great customer service !!!
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February 2024 by Debra Lamp
I've always had a positive outcome. It's very convenient for me to come to the UPS store. I absolutely love it and I think it's quicker than going to the post office.
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January 2024 by George Harris
Great service Herbie and Brandy were very patient and helpful!
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January 2024 by Leslie King
Long line and plenty of waiting. Only 2 clerks available.
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January 2024 by Nicole Bradshaw
The customer service is always exceptional and it’s easy to do Amazon returns
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January 2024 by J Norrell
Very responsive/ efficient.
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December 2023 by Janet Blaylock
The courteous way the employees treated all of us waiting to get last minute shipping done for Christmas while still moving things along in an efficient manner. Making it a pleasant experience for us all.
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December 2023 by Michael Hooper
This place is awful... Whining about a return that I refused saying there's no way to ship it back. Took it to Belmont drop off and no problem. The delivery drivers are all idiots that half the time delivery to the wrong address. I don't know what else to do get a 10X10 banner with my address to get it delivered..... Just a waste of space IMO
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October 2023 by Alyssa Wood
Horrible customer service the store put the wrong labels on my packages. And then when I called the store about this problem. He tried to proceed to say that it was on the customer and hung up the phone 3 times. Completely unprofessional. I will be calling corporate.
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October 2023 by Annette Pendergraft
After reading some terrible reviews, but needling to return a package to a location close to work, I had quite a bit of anxiety about coming here. While I'm not sure what others have been through, my experience was a positive one. I viewed associates treating customers well, and my personal experience was extremely positive. Herbie was courteous and helpful. Based on this overall experience, I am giving my 5-star review.
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October 2023 by Taylor Mcabee
I took my Amazon package back in the original box it was shipped to me in. When I got to the counter Herbie said that it had to fit in the box. I proceeded to rearrange the stuff in the box so it would fit. Herbie then told me that UPS would not take a package back if it box was not flat when closed. I told Herbie again this is the original box and that you can close the box and tap it closed. He then told me that I had to buy a box for $22.00! Let’s just say after I paid for the box he gave me the receipt I never seen the box I paid $22.00 for so i don’t know if he even put it in a new box to return it or just made $22.00 off of me to return it in the box I had it in originally.
