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December 2023 by L. J. Freeman
Called and spoke with a female pharmiscists for a refill. I'm traveling from another state. She found the script, which is in the Walgreens system, and said it would be ready the next morning. I called the next day to see if someone could pick it up for me and spoke with a male pharmacists. He said the script was a controlled substance and he had to have a new script from the Dr. I even gave him the Walgreens RX number. It is a schedule 3 controlled substance not a schedule 2 (opiods) and I have never had issues before. I told him I spoke with a female pharmacist the day before and he claimed he was the only one on duty and I must have been speaking with the call center. Did not know the call center could fill scripts. He appears to be a lazy liar. Especially since I called another Walgreens who got the info from the Walgreens out of state and filled it same day with no problem. Customer service does not exist here.
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December 2023 by Tawanna Jones
The female pharmacist was rude and inconsiderate in the presence of the customer, Sunday, 11/26 11:10-11:40 stating to her female worker, “I don’t know why they have sick people, coming into the store!” I followed the instructions on the email lady! Wear a mask in the store. “At the time of your appointment, go to the testing pharmacy check-in counter inside the store.” I DON’T KNOW EITHER MS. PHARMACIST LADY! My test was negative by the way! I was a few minutes early, and it took her about 20-30 minutes, being the only customer at the back.
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October 2023 by Harrison Hamorsky
Get an email that both prescriptions were ready. Get here only one is ready and the other won’t be ready for a while. Thanks.
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September 2023 by Adrianna Faile
This has to be the absolute worst Walgreens. Consistently had problems with the pharmacy. The only good thing at the pharmacy is Anette. Everyone else is rude. Sat in the drive through like to get my daughters eye drops for over 45 minutes and didn’t move once. I finally pulled out of line and took my daughter in with pink eye (was trying to avoid that). The same car had not moved from the window. I was informed they were waiting on their prescription to be filled. They should have them pull around. I will go to Publix from now on. They are far better.
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April 2023 by Britton Kimmet
As a medical professional myself the pharmacist was not able to give me any information on zinc 20% cream verses a zinc barrier cream. I would not recommend this pharmacy to any patient needing medications. Pharmacist also hung up on me.
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April 2023 by Wanda Blackwell
My pharmacy was out of my medicine and told me Walgreens has it at east Gastonia so I called my doctor they called it in and I called and was on hold forever they wasn't sure if they had it put me on hold again told me to come in a hour will not go back to this one ever never had to hold to talk to someone ever
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March 2023 by XMomijimaX
Pharmacy sucks. They told me my medication was ready but when I arrived they made me wait 40 minutes. The following week I called to ask for a refill on a medication I didn't have a refill for. They said it was ready amd when I arrived there was nothing for me. Horrible, lazy, service.
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February 2023 by Wes Keaton
Have been waiting on a prescription that was ordered 4 days ago and still isn’t ready. Tried to call and after 40 minutes of being on hold finally gave up. No one ever answered. Glad it wasn’t life or death medication. Time for a new pharmacy I guess considering I don’t know when it will be filled or why it hasn’t already.
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February 2023 by Emily Roskam
I've gotten my medication here for many years, but management has really been slipping the last 6 months.Hold times to speak with a pharmacist are routinely 25-55 minutes, so getting a prescription refilled becomes quite a chore. The app used to be effective, but now prescriptions just sit in pending until you carve out an hour of your day to call them and actually get it filled. Very frustrating experience that's encouraging me to go elsewhere for my medications.
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January 2023 by Glenn Rogers
I went by today to get a flu shot , and I was turned away because no one knew how to process a veteran with a veteran ID card .
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December 2022 by Autum Brownfield
Worst pharmacy in NC! I have gotten wrong meds more than once, they "forget" to run my insurance the majority of the time, 2 months ago they had a medication dosage and how often wrong...the list is endless. The staff continues to blame the app when it's clearly the staff, the new pharmacist is there from cvs where she had problems before, now nothing but issues. I will yet again move my prescriptions to a different pharmacy! It's obvious they will just hire whoever walgreens needs to do better!
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November 2022 by Jessi Wood
The pharmacy is horrible here. Last month my husband went to pick up my medication and they left one out. Normally that wouldn’t pose a problem because I could just go back and get it. We went back to get it and they said we don’t have it, it was picked up last night. Even after getting the store manager to review the tape with the time stamp to my receipt it still took the pharmacy over 24 hours to fix their problem and have my inhaler ready. Now, trying to get my inhaler again for this month they have cancelled my request twice and it’s been “in progress” for 2 weeks. Don’t waste your time here, there are plenty of pharmacies with a much more competent staff than this one.
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November 2022 by Teresa Rizzi
The pharmacy is unreachable on the phone. Call all times of day to get a perscription filled and 90% of the time i never get ahold of anyone. I put my phone on speaker and go about what im doing, 30 min, 48 min and i never hear a person just automated woman with music. The part that bothers me even more than that is when i go in the store to get it filled, they have a whiteboard saying "90 days without a customer on hold for over 60 seconds". It is so ridiculous and unprofessional to have a pharmacy just not answer your call and it happens almost everytime i try to call. Havent wanted to write this review but i just hung up after i went to see how long i was waiting to speak to a person and it said 48 minutes 43 seconds. Im furious
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November 2022 by K G
Terrible customer service in the pharmacy. Staff doesnt know how to communicate. They leave you on hold for along time just to hang up on you in the end.
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November 2022 by jkguennette1704
Thank Goodness for the super manager tonight! I was frazzled and almost fell for a scam person calling saying I needed a prepaid card to use for a Bond warrant or that I would be arrested. She calmed me down and called the REAL police to help me get it all reported and she saved me from losing almost $1000! Great Managers and employees looking out for their customers!