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August 2022 by Julia S
Hours online say open 8a-6p, when I arrived per my reservation it's posted on the door they're open by appointment only, but no one was there or ever came for our reservation. On their VM it states open 12n to 5p. I left 5 messages marked *urgent on their VM no one ever called back, I never got my car after waiting an hour, no one ever came. It's like an abandoned business.
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July 2021 by Katherine Barrett
Unprofessional, lacking honesty, and good business practice!
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May 2021 by Shelley Sanders
Booked a van, got email confirmation. Called every day and got no answer. I even went to the location and it was closed. The sign on the door had the same number listed online, which I called repeatedly and left messages and got no answer or calls returned. Had great experience in the past, not sure what happened this year.
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May 2021 by Amanda Young
I made an appointment for 4pm. I arrived on time and nobody was there. I seen a note on the door that said “will return at 4:45” after waiting a while I got my rental car and to my surprise it was so dirty inside and outside trash inside the console. The car wasn’t in the best of shape either. The front end was damaged and so was the side mirrors.
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March 2021 by Trey McCain
I arranged for a pickup at 4 pm. I got To the place and NO ONE WAS THERE! There was a sign on the door that said Be Back at 4. 25 minutes go by and no one even showed up. Do not take your business here. Unprofessional, unorganized, and a waste of a business space at that plaza. I’m also like 95% sure some of those positive reviews are fake. ***THE OWNER CALLED MY PHONE AND NOT ONLY INFORMED ME THAT THERE WERENT ANY CARS AVAILABLE ANYWAY (Despite my booking a week in advance) BUT HE ALSO THREATENED THAT IF I DONT TAKE THIS REVIEW DOWN HE WOULD “HAVE A WORD WITH THE COMMANDER OF MY BASE” LOL THE NERVE OF THIS GUY! CHRIS IS AS UNPROFESSIONAL AS THEY COME!!!
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December 2020 by Charlie Brown
The Best In The Wayne County Area ? Not Sure Why You Would Want To Go Anywhere Else .. Call Them And Find Out Why 5 Stars
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July 2020 by Jeff Horton
Courteous and attentive staff. They are able to offer a personal touch and worked with my requests like professionals! Would definitely recommend!
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July 2020 by Mike Garris
The staff & Chris were personal yet professional and made our experience effortless. Thank you, would recommend to anyone.MikeG
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July 2020 by Sarah Schimmel
We had a problem with the Enterprise rental that we had reserved and found this place 30 mins before it closed. It was amazing how helpful they were and it was cheaper than what we originally planned to rent at Enterprise. Highly recommend this place!!
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July 2020 by Michael Pate
5 stars!These guys are great!They are always fun to speak with and have the best customer friendly atmosphere!
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November 2019 by Ebony Jenkins
Please do not rent a car here . Read the reviews and go off of the reviews . I made a mistake trusting ace car rental / direct auto and wish I would have never. The staff is very convincing and will make you feel comfortable with their service. It’s until after the car is return problems starts occurring. DO NOT RENT HERE. They even tried to tell me that the people who wrote the other reviews is one family and each of them is making reviews. Do no believe them it is a set up. I promise
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January 2019 by Aolean Richardson
I rate this company zero stars!!!! There was a major storm that swept the through North Carolina in September (2018)
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January 2019 by Bryan Allan
Horrible front counter representatives!!! I rented a car this past weekend. As I approached the counter another customer was in front of me. As I stood in line for over 15-20 minutes, I was shocked when I noticed the front counter representative, was carrying on a worthless conversation with the customer in front of me. They were talking about everything EXCEPT the rental car she was either renting or returning. He looked up, and saw the expression on my face, and kept right on talking to her, as if he wanted me to wait longer. He even stopped typing on the computer several times to chat with this customer even more. By this time, another customer arrived and stood behind me, and even he noticed the worthless conversation going on. We both stood in amazement. The Ace representative acted like we didn't even exist or we had all the time in the world to listen to his conversation with another customer. When I approached the counter, he was still yelling and talking to the woman in a loud tone as she was leaving. Wow! How unprofessional. I can't believe he wasted almost 20 minutes of my time talking about worthless things and taking his sweet time checking this woman in or out. And to make matters worse, another representative came out of the back office and just stood at the computer and NEVER even asked me or the other customer if we needed help. As a matter of fact, he carried on a conversation with his co-worker. He didn't even have on a name tag, and his appearance was just sloppy and unprofessional.
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January 2019 by Vuong HuynhLe
People please take your time and read my comment before thinking about going here for car rental!!
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January 2019 by George Silver
Just talk to them they are willing to work with you. And they are going to make you happy!
