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July 2024 by K Sanchez
January was a pleasure to work with
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July 2024 by Roy Dean
Jose provided superior service.
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July 2024 by Justin Baehman
Employees are useless.
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July 2024 by Betty Kornegay
January was wonderful. Thank you for the great service
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July 2024 by Nora Harper
January gave me great customer service. She took her time and explained steps that I needed to make the right decision about my phone purchase. Thanks January!!!!
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July 2024 by Ola Deloatch
the manager january was just great ! she was helping everyone and still managed to make sure she handled her customers well!
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July 2024 by James Dulaney
Amiracle, was very informative and helpful. She worked with me until all my questions were answered. Great experience. Thank you
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July 2024 by Mary Grace Bobis
January was great ! Thank you so much for all your help
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July 2024 by Ajzhaneee
january was amazing thank you so much for your help
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July 2024 by Grady Deloatch
January was awesome! Great customer service
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July 2024 by Faye Westbrook
January was just a pleasure to work with ! She was a great help
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June 2024 by Elizabeth Williams
January was absolutely wonderful. She helped us fix our account and phones I definitely recommend her
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June 2024 by Terrence Taswell
Jose is such a great help, never disappointed, thank you for your great customer service Jose, God bless you & your family
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June 2024 by Mya Gatzke
Jeanetta was great! I was able to buy a phone quickly and without any hassle.
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June 2024 by Kaifb1
Disappointing service at this retail AT&T store . I was told by Asurion that my damaged phone could be ported to my replacement at the AT&T. As soon as I asked
The question the young guy , immediately said it can not be done. I explained what I was told and. Basically said I was told wrong . What bothered me the most is that he did not ask a co worker to make sure he was correct or give other options to help me . I lost everything in my phone which I explained . No empathy , no suggestions , not knowledgeable in customer service , product escalations ,options and a lack of care . As I stated in my survey , this is a trend that I see at most AT&T retail stores , if it is not sales related no one wants to give you quality of service .this company hires very young employees , and for a person like me that is almost 60 years old , they have no clue how to communicate effectively and they definitely will not try and guide you to options before they basically rush you out . These employees need to be trained better around customer service not just sales. As a retired VP for a National Bank for 29 years , customer service was paramount and our company took this very seriously and held the team members accountable . You can lose customers easily due to incompetence and terrible service .This AT&T I pray I will not have to go there again . Very sad .
