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July 2024 by Jeff Kimber
Jim and Pete - dynamic duo! Fantastic first experience at this Firestone location as we recently moved into the Goldsboro surrounding area but we’ve been using Firestone across multiple states in recent decades. Jim worked with me on promos/discounts to get done what we needed on both are vehicles— the level of competence, experience, professionalism is Outstanding. We’re coming back, and I highly recommend you schedule an appointment also!
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July 2024 by Dustin L
Very satisfied and pleased, and the service was excellent. Pete went above and beyond helping me
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July 2024 by David Speckhardt
Manager is amazing, they always take care of me,
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July 2024 by Bear Terrorist
Pete was fantastic and provides excellent service. It truly blew me away how quick he was to empathize with our situation. He absolutely deserves a raise for his flexibility and outstanding customer service!
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July 2024 by Leah Sosnik
I do not normally give google reviews; however, I was truly grateful for the great experience I had at Firestone in Goldsboro. Pete was an incredibly hard worker. He went above and beyond for customers such as myself. He was very friendly, helpful, and gave premier customer service. Several customers paid for their car repair and left with a smile. Pete also eloquently diffused a situation. One customer was upset because of the numerous issues going on with his car and having to wait a couple minutes because of the line, but Pete was able to get the customer calmed down. Not only that, but Pete worked efficiently to take care of each customer, which resulted in the line moving quickly. Pete deserves to be rewarded with a bonus and a raise for the dedication he has exhibited.
Jim was also very kind, friendly, and humorous when he called me regarding my car.
Overall, I had a fantastic experience at Firestone. I will recommend this place to my family and friends. The next time I have car issues, I will return to this location.
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July 2024 by Kendal Gore
My friends and I were on a trip in Goldsboro when one of our cars began to fail us. Only one of us is car-savvy, and even then we don’t really have the tools to properly address the needs of our newly damaged vehicle. The representative we spoke to, Mr. Pete, however clearly saw our anxieties and made us not only feel educated and prepared, but safe and seen in such a different environment. Thank you, Mr. Pete. :)
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July 2024 by Manuel Castro
made an appointment, appointment approved, i show up to appointment, they don’t have the tires there for set time of appointment, i don’t like to drive with the spare.
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July 2024 by Matthew Pough
Great work, honest employees that will tell you the truth and help out the customer to the best of their ability.
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July 2024 by Andrew Hardin
It’s was a quick, easy, and friendly process. They were shorthanded but still had a smile and assured me it would get finished. They did an awesome job and made me feel at home and welcomed any questions I asked. Will definitely keep going and recommend others to go there for service.
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June 2024 by Paul Stinson
I had a flat on the highway and am in from out of town. The staff actually stayed past closing to help me get back on the road. I am eternally grateful! So professional and very friendly!
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June 2024 by Michelle Been
Had an appointment. Got there early and was told it would a minimum of a 2 hour wait. What good is an appointment?’
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June 2024 by Trent Walston
Picked up our vehicle today and Pete was nothing short of a blessing to deal with. Nothing but good things to say about Firestone of Goldsboro.
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June 2024 by Andre Bryant
I thought that having an appointment would allow me a speedy departure. Two hours for an oil change, and tire rotation isn't efficient use of my time.
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June 2024 by Makenzie Riley
Would highly recommend Firestone in Goldsboro. Went in for an alignment, and as a woman I’m always wary of taking my car for any kind of maintenance due to the sad but true stereotype of mechanics upselling women who might not know better. There was not a single thing pushed on me, I went in for my alignment and sat while they did it. The man up front was incredibly kind and personable, made one recommendation to me on what may need some attention in the future but did not push anything on me whatsoever. Will absolutely be back.
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May 2024 by Bill Watson
Your people are understanding and helpful.
