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March 2024 by Helaina H.
Had to make a fast search for a pet store when one of our cats produced an unexpected litter of kittens at 4 a.m.! A friendly and amused PetSmart associate helped us find the kitten formula and nursing bottles we needed for the baby who hasn't figured out how to nurse. We picked out some baby toys for them and checked out the aquarium section. They don't have the large selection of aquariums and fish that the Garner store does, but their fish were in stock (not always the case in the Garner and Raleigh stores) and there were some interesting varieties. I breed tropical fish and their aquariums were very clean, attractive, well stocked with plants and their fish were very healthy. Their selection of reptiles is quite good, and we enjoyed visiting the snakes and lizards. I may be adopting one of their beautiful Corn Snakes soon! This store offers everything you need to welcome and house your new pet. PetSmart has the best inventory of pet foods anywhere. Your furred, finned, feathered and scaly family members will be well fed with their help. Thanks to the store for offering pets for adoption instead of selling puppy-mill bred dogs and cats. PLEASE, folks - ADOPT, do not shop! Great store and their staff was terrific. Thanks!!!
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February 2024 by bill canuette
All your pet needs in one spot.
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January 2024 by Candace Coston
Friendly staff. I love the discounted price section
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January 2024 by Bryan Gery
Heather was great. She helped me gather some African Cichlids.
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January 2024 by Brayan Mendoza
Customer service are rude!
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November 2023 by Sarah L.
Scheduled an appointment for our puppy to get her first bath, upon scheduling they let us know that there are 3 hours allotted for a dog wash.My husband got stuck in traffic and called to let them know he was running behind the original 9:00 apt. They did not inform him that there is a 15 minute window before he would have to reschedule. After arriving at 9:17 and speaking to the manager they were relentless on rescheduling. We have spent a lot of money at this location prior to this and wanted to continue to do business here for our new puppy. After today that will no longer be needed there customer service is not good and I would advise seeking other dog care clinics. Bad communication, bad customer service and bad over all experience. Would not recommend this specific pet smart!
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October 2023 by Néstor Raúl Villamizar Quintero
I got my fish there. There is variety
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October 2023 by Angel Wolf
Price of pet containment battery was about double. I couldn't get any at Pet supplies plus because they were outNeeded them on hand so had to pay exorbitant price.
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October 2023 by Kenneth Hobbs
I'm a disabled veteran. This was my service dog. They offered no discount and actually charged me $15 more because I couldn't drop him off and leave him. I can't be without him for extended periods. I doubt I'll be back.
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September 2023 by Chris Archuleta
Very helpful staff and super friendly. Clean store. Finding things is simple and pricing isn't bad
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August 2023 by Kristy Ezzell
Had my puppy s nails cut and rounded and they did an excellent job!! Will definitely be getting them done there from now on.
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July 2023 by Kim Malcolm
Got what a came for fairly quick. What wanted was easy to find and it was where it was supposed to be. Employees were polite and helpful.
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July 2023 by Katie Johnson
Always has a great selection of dog and cat supplies. Staff is always friendly and helpful!
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May 2023 by Amber M.
This recommendation is mainly just a great customer service. I believe the word that helped his name was Heather and she was absolutely extremely professional and polite even when a rude customer walked up while she was trying to help us. Also observed another worker trying to help someone who bought a believe an in iguana. Make sure they were making the correct and realistic choices. The worker could have easily let the man go off without making sure he had everything that was needed. So for that this PetSmart gets an A for customer service.
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May 2023 by Kionda W.
Hello PetSmart I have been bringing my fur baby since he was 6 mths old and he is 2 yrs old now. I was very disappointed in the service I received on 5/2/23 at his scheduled appt. I bought him in and discussed what I wanted with groomer. I asked groomer to leave his face alone and keep ears long as possible. Due to mates I knew that his body would be cut short. Groomer explain body would be shaved due to mates. In the past groomers have left hair alone on face and cut hair short in spots as needed. When I picked up my dog I didn't recognize him and another customer in passing stated he was crying while they were grooming him. 3 hrs later I had to call to check his status they stated the groomer had him on the table I reiterated leave his ears long she stated I had to cut them some. I will attach pictures this is heart breaking to say the least
