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February 2024 by Anna Perry
If you read a review today, let it be this one.Was rear ended in my new Tacoma. Believed the good reviews here so drove over an hour to have it repaired here. Waited over two months to pick up for a minor fender bender, was told I was getting new parts- I arrive to pick up (after driving over an hour) the tailgate was painted the wrong color, the car was missing emblems, and they discovered they had lied about getting a new tailgate for the vehicle, painted over a major scratch that was visible, they have to paint the tailgate two more times for it to match (it was less than a year old vehicle it should not have been this difficult). Additionally, I was told initially that I was getting OEM parts through the other party's insurance. Upon arriving, Toyota tells me I had a balance for the difference between after market and OEM parts. All State informs me all Toyota had to do was explain why they were needed for them to be covered. Toyota did waive the difference in parts because I was not informed and because of the terrible job they did- however I am still not 100% sure what ever got put on the vehicle. I leave the Tacoma there again to be fixed for another week.Then I pick it up and swear up and down the emblems are incorrect on the back. Alex tells me they are correct multiple times. I take the Tacoma to Leith- Leith confirms my suspicions that matte emblems were put on the vehicle when the VIN data shows they are supposed to be gloss (they don't match the other emblems on the vehicle!). After calling Alex again, he proceeds to stop responding to us completely. Thankfully I was able to get in touch with upper management after this. They have ordered the new emblem but I still have to drive over an hour to get there to have it put on.If you love your vehicle, take it somewhere else.
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December 2023 by William Woodard
Knowledgeable staff and clean store polite staff
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December 2023 by Samuel G.
Went to this dealership with low pressure light on on my 2015 Rav4,after Walmart tire center that replaced aftermarket tpms sensor were unable to sync with my car. Met advsor TONI SESTA who told me I'd need $139 diagnostic fee, and if I agree on, the $139 would go to the installation fees. After the diagnostic, I was hit with 3 different fees $561 for parts, $139 for now "programming " and $166 for installation. I asked why, she's pushing the notion that diagnostic fee is now covering programming, which she hadn't explained well before I handed her my car. After I paid $789, I realized that other dealerships are charging less, and decided not to do replacement at Toyota of Goldsboro. I went back for refund, and now I have to either pay "special order restocking fee " of 15%=$118 (which no one told me about when I was paying for it),or take the parts with me at a cost of $789. I was willing to pay $789 for labor and parts as stated when I allowed them my car. The no refund statement is an idea of scamming customers.
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November 2023 by Nigel G.
These people are scammers your better off ANYWHERE ELSE don't trust a word they say and they will overcharge you to kingdom come ! STAY FAR FAR AWAY
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October 2023 by Michael E.
These are a bunch of lying crooks in sales department and finance. Stay far away. They will lie to you and scam you and always check final paperwork for higher price because they will commit Felony obtaining property under false pretenses with no hesitation. I just called a friend with DMV license and theft and will report to SBI on monday.
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October 2023 by David T.
Unable to repair the problems that I brought it on for, I took it back to the dealer I bought it from they had no problem locating and repairing it, they didn't want to find the problems I brought it in for under warranty
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June 2023 by Anthony Best
Great staff
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May 2023 by Bill Anderson
Did excellent work staff is friendly and courteous.
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May 2023 by Dani P.
They claimed it was only a soft inquiry on my credit and would only bring it down one point, honestly it's my fault for believing them. I check my credit reports and it was a HARD credit check, and brought it down more than 5 points. Just be careful on what they say, if they can get with a high price they will
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April 2023 by Concerned P.
0 Stars, they SUCK. SCAMMERs, LIARS, SWINDLERS!!! Run away!!!! They take advantage of Military folks. They are terrible people because they lied and up-charged me by 15$ on my diagnostic. It's 140$ before the military discount. Meaning that the 10% of 140$ being 14$ should have been deducted from the 140$ making it 126$ before taxes. Why did they attempt to charge me 163$? They did that because they are scammers and liars and will take advantage of you!!! I mentioned that the invoice was missing the 10% discount and they they lady in the service department adjusted it to 147$!!! Still a scam!!!! At this point I was tired of talking to bold-faced liars and horrible people so I paid the 15$ up-charge. These people a long track-record of being scammers for the past 10 YEARS! RUN AWAY!! They WILL scam you, but you don't care about LITERALLY spending thousands of dollars on some evil people, then go ahead. I warned you. They need to be reported to the BBB. They told me it would cost 10,000$ in parts and over 5,000$ in labor to maintain my Toyota vehicle. RUN AWAY from these swindlers!!! They will take every penny to your name and even make you go into debt. They don't care about your life.
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April 2023 by Jamie T.
I purchased my Highlander from Toyota of Goldsboro in 2021. I called to schedule some new tires since they are having a promotion on tires. I asked the lady when she scheduled me "don't you need to know the tire that I want?" She said "no, we have all of the tires for that vehicle", so we continued to schedule the appt and I asked again "are you sure you don't need to know which tire I want on my vehicle?" She responded with "No sir, just let the service advisor know what you want." I set the appt and take a vacation day off work and I drive 40 miles one way only to have the service advisor say, "we don't have that tire in stock". He was very nice and professional about the situation. He said he didn't understand why she didn't get my tire choice over the phone. At the end of the day, I've wasted a valuable vacation day for nothing. I've put 80 miles on my vehicle for nothing. Mistakes happen, but when I asked twice, I feel like I was brushed off and she didn't take the time to see if I was correct. I'm planning on buying a new Toyota truck within the next year, but I will not be buying another vehicle from them, nor will I take it for service there again.
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December 2022 by Yeimy C.
I bought my rav4 there and everything was super fast and great. I saw the offer on the website and contacted the dealer, everything was through the phone until the day I picked up my car. they offered good discounts for military. love the place !! Thanks to Stephanie
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June 2022 by Sara C.
don't waste your time at this dealership, especially if you're military. they will take advantage of you
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June 2022 by Erin G.
GO ELSEWHERE! I so wish we did. Nobody here does their f***ing job. We've had to come back MULTIPLE times just from getting ONE vehicle refinanced after a lease, because they failed at doing something on their end. The worst was when they didn't order our plates (because they failed to send all our paperwork to receive the title) so our paper plates were expiring. They told us we couldn't get another temp and we'd just have to hope we don't get pulled over. BUT, if we do then they would just cover the expense!!! Don't waste your time at this bullshit place, it's worth driving elsewhere.
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September 2020 by Mark M.
I bought a 2017 Tacoma in 2017. I took my truck there because it started leaking bad in my truck and all over me and my heated seats and electrical switches so I thought I better have it checked. My Toyota Care was out and my warranties would not cover anything. They said that the reservoirs on both sides of the moonroof had leaves in them and had to be cleaned out and that was fine, but taking 40 minutes at a charge of 140.00 bucks and the guy told me they subtracted 20.00 bucks of the ticket is and was unacceptable. They charge way to much. Since my Toyota Care is up I will have servicing and other stuff done elsewhere. After I paid them as much as I did and paid them cash straight up for truck I cannot believe they would charge me so much. I don't have 30,000 miles on the truck. I am pissed they could not tell me or do me better. Who knew that just some leaves caused that to happen, thats why I thought maybe the moonroof and window on passenger side was leaking.
