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January 2024 by Nrdriver
So I come in and purchase a Xbox steering setup for 100. Get home and it’s missing a usb break away cable. Employee proceeds to tell me I can go purchase for cheap online. why would I want to one purchase a $100 piece of equipment if I had to purchase more to get it to work too why would I purchase $100 piece of equipment to order something online and have to wait when I just spent $100 in your store on an item that is advertised as properly working and ready to use.
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October 2023 by Tyler Moore
Place is a complete joke. Charging close to new and when trading they will nickel and dime you.
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October 2023 by Leo Gates
Don’t waste your time at this location or with this business. They like to say that they’re not just a regular pawnshop yet they rip people off left and right. Literally checked my items, confirm they sold for 150 online, and tried to give me six dollars. I’ve sold with them previously same deal and they put it up for way closer to the sale price. They are business looking to take it advantage of people who need a couple bucks and don’t even pretend to be fair. Also, I don’t know why but the guys doing the intake are the slowest mfs in the world. God, if I could only find a job or I could be that incompetent and slow and still make a paycheck.
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October 2023 by Jessica Morgan
Micheal was very helpful and took his time assisting me.
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June 2023 by Robert Cox
Unreasonable prices for selling items. 20$ for full psvr set motion and aim controllers. REAL GOLD 60$. Bought defective items without knowledge to be turned down when trying to return. Employees completely ignored customers waiting over 10minutes at checkout multiple times. Plus the atmosphere is just off. I will give 2 stars because trade it, does have a wide variety of items and tools to buy 8/10 times I usually find what i need. But there's always a 70% chance it actually works.
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June 2023 by Khayana Lang
Today I was beyond displeased at this establishment. I went in there trying to sell my Asus Rog Zephrus M16 (Gaming Laptop) for $850 which this is a laptop valued at $2,150.00 New and $1,300.00 Used. There was more than enough proof as the sales representative pulled up my exact laptop on his phone and saw how expensive my laptop is. At first he claimed my laptop was $1500.000 and I told him he was wrong and he then showed me on the BestBuy website. I clicked on his phone and showed him it was only that price because that laptop is on sale for a couple of days. He went to the back and asked someone which I'm guessing is the owner or one of the managers how much I could get cash for my laptop and he came back and said that I would get $405.00 dollars. Not to mention he banged my laptop on the desktop they have at the front damaging it. Once hearing that I collected my laptop and went about my day. Thankfully I'm not desperate to sell. This is so confusing to me as I was in this store a few months ago and witnessed someone sell a PS4 and receive $220.00 for it. You mean to tell me that someone can come in this store and sell 2 PS4's and receive a bigger payout than me and I'm trying to trade in a laptop valued at $2,000... HOW DOES THAT MAKE ANY SENSE???? Moral of this review is, if you have any electronics worth any real value... you'd be better off selling it on Facebook Marketplace or a more reputable store. They do not have the capability of paying for items that are expensive. They can only afford to pay for petty items such as the "Nintendo Switch, Playstation (All generations), XBox (All Generations) and other random items are a value under $500.Anyone who buys from this money hungry store is foolish and will lose a tremendous amount of money buying or selling from this store. This is already known but this store will not last long and will for sure go out of business. I feel bad for some the workers. Hopefully they have another job on the side.
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May 2023 by Shealea Herring
I will not be going back because I was in there today and the manager was very rude he said that there was a pawn shop down the street very rude. Put items back before I was waited on and I waited at least 30 minutes.
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December 2022 by kristy sanders
A very awesome man named Donta went above and beyond to help us find what we needed for my kids! He was very helpful and answered all our questions! Best costumer service I have ever had! I want to thank him!!
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December 2022 by Caitlyn Kachman
I went in and noticed that the PS5 were selling for well over retail when I can go in to target and get one for retail price. That should’ve been my first clue. ?But no, I kept shopping. I got a pack of uno cards wrapped and clearly marked “UNO CARD GAME.” I couldn’t check the cards because they were wrapped so I assumed all was well. I also got Persona 5 on switch. I got home to discover that the uno card game was only blue and green cards and the switch game was a Japanese only version. I feel ripped off and scammed. I don’t think I’ll be back.
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November 2022 by Reed S.
The manager John is absolutely disrespectful. I bought and IPod that didn't work and he made me sell it back instead of him giving me a complete refund. Do not recommend.
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November 2022 by Alice T
These people are very unprofessional and need major training in customer service skills. They seem very ghetto and immature even. I purchased a Play station 4. Asked 3 employees what is their policy on returns and refunds. They said as long as it works, we cannot refund you. After the game was played it was making a loud noise and freezing at times. To me it came on but their were things wrong with it, I would not have spent over $200.00 not thinking that I would be stuck with something that was not working to me. Went back in 4 days later. A sales manager named ***** said that if we came back on Monday he would be there and he would give us the refund. He apparently lied because he was not there when we got there on Monday. The staff was a joke in the way that they were speaking and trying to blow off where was *****. They then proceeded to say we could sell the game back to them but would lose $50.00. We had not even had the game a week before we contacted them with concerns. To avoid a scene and having the cops being called we got the $160.00 instead of the $213.00 that we paid and left the store. We should not have been lied too. If ***** was a sales manager, they should have been able to call him and ask him where he was and to let him know that we were there at the store. They also should have never told us that we could get a refund if it did not work... Poor business and a major rip off. As hard as money is to come by now and someone just take $50.00 from you just like that. I took the refund but I am holding on to it. I am going to contact my credit card company to see if I can dispute the charge.
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October 2022 by Travis Valdez
The tall white skinny young guy who is a buyer was and has been nothing but rude ,disrespectful to me as well as my girlfriend and has lied to my face about what he would be able to give me for a product I was selling and then the next week I see it out on the floor with 5 times the amount that he told me. The only person who was astraight shooter and had a professional and polite attitude was colt. ...colt you are missed in goldsbore. And I think that goldsboro will soon. Be added to the list of towns that trade it has been ran out of. ... to
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October 2022 by James Jones
Jaylen and John was a very good help with my visit today. I came in a little irritated and not only did they show professional but they also helped me and fixed the problem I had. Nothing but good things to say about both of them.
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October 2022 by Liam Faolin
today was the best experience I have ever had with Trade it bought a ps4 vr headset brought it home to find out i didn't have my accessories went back to the store where I meet Jhon he gets me my accessories. I go back home to find out no charge cord a little upset I went back and Jhon saves me again by just hooking me up with a charge cord I was awe struck and very satisfied so I urge all to go and visit trade it in Goldsboro for a five star visit ask for Jhon!
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October 2022 by Brett Fisher
I absolutely LOVE this store! Everytime I come in theres always something new, and the staff are always very friendly n helpful. Always recommend!
