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July 2024 by Allison
Never picked up the phone
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July 2024 by Cathy P
My doctor sent the prescription on Tuesday afternoon. I waited until Wednesday afternoon to go pick it up. Waited in the drive thru line for about 20 minutes only to be told my prescription was supposed to be there but it wasn't, so now it wouldn't be there until Friday. I waited until Saturday and went to pick it up. Was told it wouldn't be there until Monday. Went back on Monday (today) after work and was told it wouldn't be there until Tuesday. A full week and 3 trips... Still no prescription. Worst pharmacy experience ever. Unbelievable.
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July 2024 by Jo Kornegay
Been sitting in drive thru for 45 min and we're the 4th vehicle..only two have gone through. THEY ARE SO SLOW!
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May 2024 by Sheyla Ruiz
I just to love this Walgreens now not anymore always making me wait for the medicine that is already ready to pick up
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May 2024 by Mishea
This location has terrible customer service. I called in yesterday to get a jump start on a prescription to pick up the next day. The representative I was transferred to was very short with me, cutting me off as I tried explaining the purpose for my call. Repeatedly reminding me of their closing time. I tried calling back the next day to check progress, after holding for approx. 15 minutes, I disconnected. I had to start a new prescription, which is a huge inconvenience to me because I am now having to wait an additional 48 hours for a prescription I needed today.
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April 2024 by Robert Reinhold
I am trying to call to get my son's medicine transferred and this woman keeps picking up the phone and saying "please bear with me" and putting me on hold........I have been on hold for 45 minutes!!! STILL WON'T ANSWER!
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April 2024 by Dawn Walters
They misled me telling me that they were working on my prescription not even five minutes later, they were "out of stock" they will not see me as a customer either very disrespectful and very rude!! Due to your slack pharmacy, I will not be areturn customer! You've lost me as a customer!!!!
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January 2024 by Barbara Espada
A pharmaceutical technician gave me issues with my RX pick up. One told me a half hour so I come back a half hour later, then the one with the issue said I had a different insurance so I couldn’t get my scripts. Meanwhile my anxiety is through the roof and my BP has gone up; scripts that I needed. Finally call back like what is going on and a different tech has a tude cause as you can imagine I’m livid at this point. Walgreens; please hire better techs so when I need my meds I can get them or be explained in a professional manner what’s going on so I don’t have a heart-a-stroke while they figure out how to do their job!ThanksAn unsatisfied customer
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December 2023 by Sydney Warlick
This is by far the worst pharmacy and Walgreens in general I have ever been to. Went last night to pick up medication for my husband and I. We came at a busy time so I understand they’re just trying to get people in and out but while waiting in the line inside the store, the two techs working the drive thru, one a female with red hair (whom I’ve had a run in with previously for being disrespectful and having an attitude with me directly) and a taller male. Both were speaking horribly to patients in the drive thru. The male was straight up yelling at a lady in the drive thru because she couldn’t hear him. The female was telling patients not to come to the pharmacy unless they receive a text that their medication is ready. The tech that was helping us inside, another male, gave my husband my prescription and said “we don’t have your insurance”. And was going to make him pay the full price without checking or putting his insurance on file. Understandable that everyone is busy but the things these techs were saying to patients is just downright lazy and not wanting to do your job. Along with the pharmacy, there has been a cashier at the front that has had the worst attitude. Not a word was spoken to us, not a hey, welcome to Walgreens, or anything. We walked in, got what we needed and went back up to check out. Still not a word. She huffed and puffed and acted like we were the biggest inconvenience. The ONLY reason I use this location is because of convenience and the hours but I will be for sure changing that for better customer service as I can’t stand to hear everyone in a pharmacy ganging up on their patients. Walgreens needs a serious redo on this location.
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December 2023 by Nickel
This is for the pharmacy. They tell you a time and then you wait much longer . Received short pill amounts and mixed different manufacturer pills in the same bottle. Also switching manufacturers per refill without telling you it’s the same drug but looks different. That will cause some concern if you’re elderly or can’t see well or have no internet to check if it’s the correct pills. They should know to tell patients of the change.Same location and bottles have different typefaces styles seems a lack of oversight of a real professional.
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November 2023 by Jon Teeter
Tyree at the pharmacy was very helpful and friendly. Went above and beyond for customer service.
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November 2023 by Taylor M.
I don't know who Kelly is that works in the pharmacy at Walgreens on Wayne Memorial Drive in Goldsboro but she needs a serious attitude adjustment. Ive never dealt with someone so rude and disrespectful. I hate dealing with Walgreens but unfortunately it's the only place that has our prescriptions in stock. I dread having to call every single time it is time to renew because of the dread of having to deal with Kelly.
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November 2023 by Amy M.
This place infuriates me. Started calling at 9 this morning to get my back ordered Rx filled. Was told it would be ready by 1pm, then 3pm, then 3:30p, then 4:15p, then it was waiting to be signed off on by someone in a meeting and they didn't know when it would be ready, so I left. At least they stopped making up ETA's. Needless to say, I haven't taken my daily meds today (super safe) because of this shit show and this will be my last time here.
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October 2023 by Brenda Ornellas
Went to get COVID and flu shot today. A pharmacy tech, Casey, barked out where to stand in line when asked. He'sobviously in the wrong line of work. He was both rude and unprofessional. Others in line were shocked at his behavior.
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August 2023 by Ryan Bennett
If I didn't know any better, I would assume that this location is owned and operated by Barnum & Bailey's, because their pharmacy and current pharmacist, is a clown show.
