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May 2023 by Devin Potter
I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.
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June 2022 by Brianna Patterson
Horrible customer service at this location. You can't get anyone to answer the phone or return calls. When you show up in person to ask for assistance they nickle and dime you with your own money. Switching to SECU because of how my situation was handled. I absolutely do not recommend First Citizens.
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April 2022 by Lisa Curtin
Bad banking experience ever. Charged me 8.00 to cash a check that was from their bank. It was only a 22.65 check. They could have waived the fee.
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November 2019 by Sharalyn Campbell
Love the people here. They’re always friendly and helpful; this is my favorite First Citizens to go to!
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September 2019 by Myranda Haynes
Rude and unhelpful switching to Wells Fargo.
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March 2019 by Mike D
Friendly customer service
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August 2018 by DG McKenzie
Very nice and helpful staff.
