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February 2025 by LB L
This is the last time I will visit this location, as I tried one more time after poor customer service the last time. This past time, was a rude check in. I seriously don't understand why you can't be cordial, nice etc when someone walks in. The mechanic also didn't believe me when I said a light has been out until some other guy spotted it. I hate being told or alluded to that I am saying something I didn't see. As a single woman, going to a mechanic is hard enough and then you deal with a shitty mechanic who doesnt believe something is going on with your car and then says demeaning things to you like you are an idiot. They always show I need further work done with my car when I had extensive work done multiple times over the past years. The customer service is sorely lacking in this location for several visits now and I will not be back.
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August 2024 by Vicki Autry
This garage charged my mom over $200 to repair her air conditioner on her car! She just drove home from the beach with it blowing hot air and it’s 95°!! When she reached out to them, they said they would be glad to charge her more money to diagnose the problem! Shouldn’t the diagnosis come first!!?? Despicable to prey on the elder community!!
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May 2024 by Irene Corey
I was really happy to go here for some car things. They let me know what I needed to be replaced, was kind and courteous. They’ve earned my vote, and when I’m able I plan on being a AAA member because from what I read and saw, they have really good plans. They care.
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May 2024 by Richard Rogers
Members get great benefits. Free currency exchange, travel advice and assistance.
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May 2024 by marcia vick
Took my car in for a oil change and a simple cabin filter replacement on 5/16/2024.
They did not vacuum the cabin filter prior to replacing. This dumped all the leaves into my air intake. Produced a loud humming noise when air was on . I took back immediately the sameday and was told the leaves got into the air intake. Easy mistake to make.
After driving off my car sttill had humming noise. I calledd the next morning and I requesred that the person not work on my car again. Durung the 2nd trip back
I was told by the customer service that you cannot vacuum the cabin filter prior to changing. In addition, they were not responsible. That it was all due to the llengrh of tilme between cabin filter changes. Since it had been a couple years since the last change.
Pleas remember my vehicle was not making any noises prior to AAA replacing the cabin filter and thee noise had started immeduately afer being worked on by this location.
I will never take any of my vechiles back to this location, OR anyy Aaa car care center. Makes me doubt the quality of Aaa membership. Piss poor workmanship and the fromt line customer service lying boldly to your face that they are not responsible and did mot cause the problem when it's abundently ckear my car wasg any noise prior to AAA putting theit hands on my vehicle. I am truly disappointed in AAA.
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May 2024 by jay nixon
Business in the front..... party in the back
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May 2024 by Arvin Fitzgerald
Great place to get your oil changed and very professional
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April 2024 by Vickie Burleson
I had excellent help from Amanda in planning a trip to Canada. She listened carefully to my ideas and gave me a nice variety of options.
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April 2024 by Bruce G. Minor
We had an appointment for an NC State Inspection and was told it would be 90 minutes. The very reason we made the appointment was to avoid sitting around any longer than it took to do the work...
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April 2024 by Monarch Williams
Terrible customer service will not take my car to this car care center ever again. It deserves a zero star rating. The service tech I spoke to was very rude and made the comment of I should've called weeks in advance to get a brake job done not the day before. Called the other care care center in the county they said bring it in tomorrow with a schedule appointment he created. That's how you treat customers.
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April 2024 by Les Allison
On 1st visit, the travel team was gone for the day. We came back next day. They were helpful.
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March 2024 by Leslie R. Allison
On 1st visit, the travel team was gone for the day. We came back next day. They were helpful.
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March 2024 by Linda Meyers
This business goes way beyond customer service...Mike was wonderful.....greeted us and took care of my tire situation quickly and efficiently....made suggestions for us to decide from...fixed them and we were on our way! We will be back!
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January 2024 by Scott Ross
Dave was great company, and he taught me a bunch about cars and engines in our brief encounter. I'm a AAA member in SE VA, and this service center is Great!
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January 2024 by William E.
Worst.business.model.ever for speaking with a representative over the phone regarding a simple question. AAA needs to take a serious look at its impersonal, cumbersome public interface communication policy. Significant improvements are needed.
